Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased an Extended Car Warranty with this Company on 9/15/2022 the Total amount is ******** the Monthly Payment is $146.70 have been paying this faithfully i was told that the warranty that i got was top coverage but one of my Daytime Running light's stop working took the Car in for Repair the **************** said it wasn't covered it cost me $700.00 out of Pocket that was Heartbreaking now here we go again my Car Broke Down over heating ****** check Engine on had it towed to the Repair shop was told it need a Mass Air Flow Sensor for the Engine **** i also need a power window Switch the cost was Total $990.36 and the parts that was needed was covered by the Warranty but the **************** only wanted to pay $148.00 for everything so i paid $380.00 on my Credit Card to have the Sensor replaced this is a **************** i have Paid over $3000,00 to this Company they Scammed me Good

  

  Business Response

  Date: 09/23/2024

  Thank you for bringing this up to our attention. Upon checking claim history, we found the following:

  Client purchased coverage with ******* miles.

  Due to the high mileage, we explained clearly that the coverage plan available would cover many components. However, at 156k miles, new car coverage is no longer available.

  Upon further review it is determined that we actually did pay two claims out on this policy.

  All amounts approved for payment are based on recognized nationwide listings providers such as ************ KellyBlueBook, etc to show precisely what is the expected / approved market cost of parts and labor required for the repair.

  In this case, it seems the dealership grossly overcharged the client and charged them $448.98 for a part listed at a cost of $77. Therefore, as we explained to Mr. ******* the policy paid out "as advertised", and would only cover the listed price of the part $77. We understand the dealership overcharged client by 5800% mark up for the same part. We further explained that in this case, he can take it to another shop or we can ship the part directly to the shop. 

   

  Customer Answer

  Date: 09/24/2024

  They Paid for Absolutely Nothing !!!

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22316752
  
  
  They Paid for Absolutely Nothing !!!
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 09/24/2024

  More Information...Complaint: 22316752
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** Wright 
  They Paid for Absolutely Nothing !!! 
  I had to Apply for a Tires Plus Credit card to make the Payment on the spot i was Approved 
  But being Retired on a Fixed Income from SSD Disability I'm Struggling to Pay off this Debt
  I should have never ************************** they're Absolutely Horrible
  They paid $ 0000

  

  Business Response

  Date: 09/25/2024

  Our records show payments on 9/16/2024 to Tires Plus in ******* **. You are welcome to contact our office for additional claim information. We regret to hear that you're unhappy. However, we've done everything per agreement. Unfortunately it seems the shop over-charged you for the cost of a part that should have been $77 and was charged to you as $500. 

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22316752
  
  I am rejecting this response because:

  They Paid for Absolutely Nothing !!! 
  I had to Apply for a Tires Plus Credit card to make the Payment on the spot i was Approved 
  But being Retired on a Fixed Income from SSD Disability I'm Struggling to Pay off this Debt
  I should have never ************************** they're Absolutely Horrible
  They paid $ 0000
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this service back in November of ***************************************************** anything Could not Afford to get it so I called on June to cancel I didn't know that you had to pay a 50 dollar Cancellation fee and to write a letter I had been with other companies before like Car shield and endurance I wish I would had stay with one of them They are not like that. You get a 30 day money back guarantee. But this company is a rip-off. And even they suppose to have their 30 day money back guarantee. And I cancel way before that time in June so July payment would not come out.Never had to use the service They're calling my home threatening to ruin my credit to put a lean on my for $99.99. I am sick and tired of them. This is a shame. And when I signed up for the service, the person that I spoke with name *********, never told me anything about their cancelation policy of the end, you get a 30 day, money back guarantee and that was it. All that they are talking about. I wouldn't have never signed up with them. And I'm so sorry that I did..

  

  Business Response

  Date: 07/18/2024

  Date: July 18th                                  
  Reference: *************************-Thornton              
  
  We appreciate you bringing this to our attention and the opportunity to address your concerns.  
  
  Please note that we take great pride in our products as well as our customer service and always strive to go above and behind client expectations.
  However,it seems some clients choose to file complaints containing inaccurate and defamatory statements.
  
  We have thoroughly researched *************************************** complaint. In addition, we pulled and reviewed all phone recordings archived on file, which included all our conversations with ************************************. During our review we found that *************************************** complaint contains false claims, and unfounded allegations, which are both damaging and misleading to us and to the public.
  
  In her complaint *********************************** claims she never used our service. We do show a claim filed on April 4th 2024 and approved for $50.75
  
  In her complaint *********************************** claims she was never told about a cancellation fee. We checked and have a recorded voice authorization for all payments as well as a cancellation fee.
  We have offered to play the recordings back for ***********************************, but she has refused any additional steps to assist and clarify any confusions. 

  As for cancellation of Policy, please note the following verbiage from page #** of Policy:
  
  "To initiate a cancellation YOU must contact the VENDOR or ADMINISTRATOR to complete and sign a cancellation form, or mail  written  notice to  the ADMINISTRATOR  which includes  YOUR:  CONTRACT Number,  Full  Name, Telephone number,  reason  for cancellation  and YOUR  signature. A  notarized  odometer statement  or  a receipt  from a  nationally recognized  company that  includes YOUR  Vehicle Identification  Number,  current mileage of  YOUR VEHICLE and  the date of VEHICLE service must accompany YOUR request to cancel. The odometer statement or receipt that includes YOUR VEHICLES mileage must be dated within 15 days of YOUR request to cancel (except in the case of repossessed, stolen or totaled vehicles. The ADMINISTRATOR may require supporting documentation under these circumstances)."
  
  Without any legal justification, *********************************** has charged back and refused payment of monthly earned premiums via a credit card dispute, based on payment schedule approved and voice authorized On 11/3/2023. Irrefutably, we rendered services to *********************************** and she disputed the charges after receipt of our services.  Falsely disputing charges with your bank causes additional fees to be charged to our accounts and constitutes civil theft.  Therefore,this matter is now forwarded to our Legal Counsel or additional follow-up.
  
  Please do not hesitate to contact us should you require any additional information.
  
  Sincerely,
  
  Kobi Chukran
  General Manger

  Customer Answer

  Date: 08/06/2024

  I started with this company back in Nov of 2023.I was paying. $99.99 a month the only time I used them was April 4, 2024 to get a oil change because it was pair of of my plan service. And they got paid for the month of April but when I decided to no longer use them I gave my 30 day Notice just like I did with other two companies I was with like Car shield and endurance.never had a problem with them if they would had told me when I first sign up with them back in Nov of 2023 that if I whated to cancel that I had to pay $50 dollars to cancel I would have never signed up without them because that is more money for me and I on a Fix income. Could not even afford to pay the $99 a month. But I wanted coverage for my car, but I should have stayed with endurance. Never had a problem with that company at all and they was not like that. I did.

   N't call them. They contacted me and I am so sorry that I dealt with them but they was telling me what a good company that they was. That's why I left who I was with and I am so sorry for that but it's no way that I will assign them for them. No one any time I was ready to cancel that I will have to pay $50. That would have been too much for me. So they're not telling the truth. And they was so desperate to when I talked to some person from the company was telling me if I give them $50. That's it. I would have done that, but I couldn't give it to him until that next month because I'm just once a month and he had the nerve to not want to agree with that they want it right then.  they are full of c*** and I'm not the only one who had a complaint against them with the same situation. If.

   They was to go back to the tape. The day that I signed up with them was a person name. ********* and is nowhere on there that they ever told me about a $50 and writing a letter if I wanted to cancel that was never mentioned. I would have never put myself in that situation. No way that I couldn't afford the payments every month but they got paid until I canceled. And?

   Once again when he asks me to fake to pay $50. And that would have been that I couldn't pay it until the 3rd of that next month. Cause I'm on a fixed income. He didn't wanna agree with that. So he's not telling you the truth.

   Because I would have just did that and that would have been that.  But he had a bad attitude and said oh no, we can't wait. We need it now, and that's what he said to me in a nasty way. And the only reason why I would have just paid $50 was just to get him off my back because I'm tired of the phone calls and the harassment and the threats.

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 21997609
  
  I started with this company back in Nov of 2023.I was paying. $99.99 a month the only time I used them was April 4, 2024 to get a oil change because it was pair of of my plan service. And they got paid for the month of April but when I decided to no longer use them I gave my 30 day Notice just like I did with other two companies I was with like Car shield and endurance.never had a problem with them if they would had told me when I first sign up with them back in Nov of 2023 that if I whated to cancel that I had to pay $50 dollars to cancel I would have never signed up without them because that is more money for me and I on a Fix income. Could not even afford to pay the $99 a month. But I wanted coverage for my car, but I should have stayed with endurance. Never had a problem with that company at all and they was not like that. I did.

   N't call them. They contacted me and I am so sorry that I dealt with them but they was telling me what a good company that they was. That's why I left who I was with and I am so sorry for that but it's no way that I will assign them for them. No one any time I was ready to cancel that I will have to pay $50. That would have been too much for me. So they're not telling the truth. And they was so desperate to when I talked to some person from the company was telling me if I give them $50. That's it. I would have done that, but I couldn't give it to him until that next month because I'm just once a month and he had the nerve to not want to agree with that they want it right then.  they are full of c*** and I'm not the only one who had a complaint against them with the same situation. If.

   They was to go back to the tape. The day that I signed up with them was a person name. ********* and is nowhere on there that they ever told me about a $50 and writing a letter if I wanted to cancel that was never mentioned. I would have never put myself in that situation. No way that I couldn't afford the payments every month but they got paid until I canceled. And?

   Once again when he asks me to fake to pay $50. And that would have been that I couldn't pay it until the 3rd of that next month. Cause I'm on a fixed income. He didn't wanna agree with that. So he's not telling you the truth.

   Because I would have just did that and that would have been that.  But he had a bad attitude and said oh no, we can't wait. We need it now, and that's what he said to me in a nasty way. And the only reason why I would have just paid $50 was just to get him off my back because I'm tired of the phone calls and the harassment and the threats.

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/2023 I signed a contract for an extended warranty for my Dodge Challenger. Initially I gave them the required current mileage. Upon receiving the contract they added more than a thousand miles to the contract. I called and requested they change it to the correct miles. They claimed that they did.On May 15th and over 1500 miles later I took the car to the dealership for engine repair. They denied the claim due to the mileage discrepancy and claimed that the car had oversized tires. The dealership told me that the tire size is a standard size and did not cause or effect the breakdown.I paid for a policy that they refused to honor.I wish to receive a refund and or agreement to cover the repair cost covered by the contract.

  Customer Answer

  Date: 06/01/2024

  Realistically I feel that American Protection Corp is under contract with me to repair my covered vehicle. I realize that the claim is for a substantial dollar amount however making up a bogus reason not to cover the claim is poor business practices. The tires are as ****** Dodge dealership of *******, ******** a standard size for that car. And I have exceeded the miles and wait time of the qualification requirements and feel that this company should cover the repairs.

  

  Business Response

  Date: 06/03/2024

  Date: May 30th 2024                                                                               ID: ********
  
  
  Reference: ***********************************  | Policy #BEEAP20010 | *****************
  
  
  Dear SIr * Madam,  
  
  
  In reference to *************************************** complaint received on 5*29*2024.
  
  We appreciate you bringing this to our attention and the opportunity to address your concerns.  Please note that we take great pride in our products as well as our customer service and always strive to go above and behind client expectations.
  
  We have thoroughly researched ************************ complaint through our phone, email and mail records. In addition, we pulled and reviewed all phone recordings archived on file, which included all our conversations with ********************.
  
  During our review we found that ******************** had purchased coverage for his 2014 Dodge Challenger on November 3rd 2023. At the time of purchase ******************* was asked to provide the exact mileage of his vehicle as well as confirm that the vehicle has not been modified in any way (including oversized tires).
  
  ******************** has provided the exact mileage and confirmed that the vehicle has NOT been modified in any way.
  
  Please note that the all vehicle service contracts have a waiting period of 30 days and ***** miles. ******** when ******************** brought in his vehicle for repair, we learned that he was still within his validation * waiting period as per the contract stats and the required ***** miles have not been reached.
  
  In addition, at the time of claim inspection it was discovered the vehicle has been modified and therefore the claim has been denied and the service contract has been cancelled.
  
  Please do not hesitate to contact us should you require any additional information.
  
  Sincerely,
  
  Kobi Chukran
  General Manager
  ************************

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21773930
  
  I am rejecting this response because:
  When I signed up with American Protection Corp and gave them the exact miles for the start of the contract I found that upon receipt of the contract that they had added more than a thousand miles to the original miles that I gave them at that time I called them they said that they would make the adjustment and apologize for the mistake. When I took the car in for service I had over ***** mi on it and I had exceeded the 3-month waiting. They had a secondary company called Becovered who had the original incorrect miles that was how they determined that I had not met the requirement so numerous phone calls later they agreed that they had the incorrect miles and apparently made an adjustment to the correct miles with Becovered. Then they came up with the idea that I had oversized tires on the vehicle. I talked to the Dodge dealership ****** Dodge in **************** and they told me that the tires on the car are a standard size for that year and make. So I'm feeling like they just tried to get out of honoring the contract and repairing my vehicle because of their mistake and misunderstanding of the correct tire size. My car is a Challenger SRT8 which is a high performance vehicle The tire size is standard. It is my belief and wishes to have American protection Corp cover the repair costs according to the contract that I paid for. If they are not willing to uphold the contract then I feel I should have a full refund of all money is paid.

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/06/2024

  Good afternoon.  I attached the detailed inspection report for review as well as two images. 

  The OEM tires from this vehicle are 245/45 ZR20 (as per sticker on vehicle see below). 

  The tires on the vehicle are 275/40 R20. 

  This is an increase in width of 12.2%. 

  The vehicle manufacturer determines OEM size and is affixed to the vehicle with the sticker below. 

  The service department does not dictate what is stock.  Hopefully this helps.  If you have any further questions, please let me know.  Thank you. 

  Customer Answer

  Date: 06/10/2024

  I feel like American Protection Corp is refering to a standard Challenger.

  Mine is a Challenger SRT8 which is a higher performance vehicle than the standard model and requires a more aggressive tire.

  I would like them to verify that they have the proper model and prove their claim that the tires are not a standard size option for this model.

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21773930
  
  

  I feel like American Protection Corp is refering to a standard Challenger.

  Mine is a Challenger SRT8 which is a higher performance vehicle than the standard model and requires a more aggressive tire.

  I would like them to verify that they have the proper model and prove their claim that the tires are not a standard size option for this model.

  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is constantly contacting me and threaten me with trying to force me to make a payment to their company at first I was gonna pursue business then I changed my mind before the intial fee was due they kept trying to pass me around to different offices refusing me to end the contract it got so bad I had to get my bank to decline the transanction since I did not pay the start up fee due to their company seeming to be fraudulent they are still trying to get money from me and force me to do business with them please help me to get this company to cease and desist I informed them several times I do not want their services and they continue to call and email me with threatening letters and emails when I never started business with them they are lying about when authorization is posted I do not want business with them and want them to stop trying to get money from me I dont owe them money because I never paid any start up fees with them please help me

  

  Business Response

  Date: 02/07/2024

  In reference to complaint #******** - following is the business response: 

  Client authorized payments on a recorded line and received policy paperwork via **** tracking .#******************** as well as email delivery to: **********************. 
  
  Without any legal justification, client has retained and refused payment of monthly earned premiums via a credit card dispute stating it was due to fraudulent charges. Irrefutably, we rendered services and client disputed all monthly charges. This constitutes civil theft. Please see copy of legal document sent to client via ** Certified mail. 

  As a result of client's actions, our account is charged a $50 charge-back (X2) fee as well as the all the funds paid for the coverage we provided. 
  
  Client's complaint is simply inaccurate as client continues to provide false information as we are only trying to collect fees incurred by client falsely reporting approved transaction as fraudulent after authorizing payments and providing payment and verbal authorizations. 

  A notice was provided to client as a condition precedent for filing a lawsuit. See Fla. Stat. Sec. 772.11. 
  The statute also authorizes treble damages. The statute allows client a period of 30-days from the receipt of our notice to comply with our demand for payment. The statute also provides for us to collect attorney's fees, if we retain an attorney, and court costs, to file suit to collect the money owed. 
  

  This demand will remain open for thirty days from the receipt date of our letter sent to: ********************** APT 404 **************, ** 34689
  
  In the event this matter isn't fully settled and resolved within 30 days of receipt of this notice, We may furnish you and the ************* ************************ (IRS) with a 1099C for the debt(s) owed to us.

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21217104
  
  I am rejecting this response because:
  I advise the business within seven days prior to the withdrawal of my account that I did not wanted to do business with them and that I was not pursing payment this company went and still tried charging me without my consent and refuses to accept the fact that I did not want to do business with them they are continuously threatening me with legal matters that I keep saying before they were authorized to charge me that I dont want the services if I say I do not want the services prior to the due date then I should be refunded you cant make someone do business with you if they dont want too and thats what this business is doing by threatening phone calls and drawing up false legal matters it is fraudulent because I denied the service they are trying to offer and they still went and charged me after I told them that I changed my mind I am entitled to change my mind if I dont want to do something especially before business is rendered.
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had the most uncomfortable situation with this company very unprofessional hung up on like five times I filed a claim for warranty when the third-party reached out to the vendor they stated non-payments have been made when two payments have been made I spoke to a supervisor **** she made it seem like oh just make a payment and Ill reach out to them and see what we can do after I told her I dont wanna pay the warranty company if its not gonna help me and Im still gonna have to pay out of pocket she still insisted on different payment methods she insisted on waiting on the phone I made the payment then when I spoke to the claims they told me that no payments have been made theyre not gonna approve the claim so I called the supervisor back and advised her that I want A refund for my payment she said no no refunds she needs to speak to her supervisor who is out on an appointment and just denied to help me after the fact when I told her I was in a file a complaint with the BBB she got defensive and started being very rude I called back to get further assistance from someone else and literally everyone that picked up the phone transferred me to someone and then I got hung up on I want a refund for all payments that I made on this account for this non-professional company or a reimbursement of My repairs that were done

  

  Business Response

  Date: 07/05/2022

  To whom it may concern
  ,
  In reference to complaint (ID of ********* from *************************, thank you for bringing this to our attention and the opportunity to respond..   
  
  Customer signed up on April ******** for coverage on her 2016 CHRYSLER 200, the policy went into effect and a welcome package containing the policy and ID cards were mailed out to ****************** on 4/5/2022 via **** Tracking #*****************XXX.
  
  Package containing Policy was delivered on 4/9/2022 to customer's address at ************************************************************************.
  
  On May 4th 2022,a monthly payment was due as per Service Agreement and authorized by *****************.
  
  A timely payment is required in order to keep policy active.
  
  We attempted to process payment as per customer's preferred method of payment on file. However, payment was declined.
  
  
  We then attempted to reach ****************** via phone, email and SMS messages. However, all of our attempts to reach client have gone unanswered and ignored.
  
  Our attempts to contact ****************** and collect a payment to keep policy active have continued for 32 days. All attempts have been ignored by ******************. At that time the policy was 62 days!!! late on payment. Customer's policy has been canceled due to non-payment.
  
  It is unfortunate client attempted to file a claim on an unpaid policy while completely ignoring all of our attempts to bring policy up to date on payments.
  
  We have tried to accommodate ****************** in many ways. However, client refused to submit any payments on policy till the claim was already called in. By then,policy has already been cancelled due to non-payment.
  
  Once ****************** was made aware that policy was cancelled, she kept calling our sales line and harassing many of our agents. We received and recorded over 30 calls from ***************** within a period of 20 minutes with harassing, vulgar and inappropriate language. 
  
  
  Sincerely,
  
  **************** Mgr.
  **********************
  
  
  Customer Information:
  *************************
  ***** ********************************************* 85022
  Daytime Phone: **************
  E-mail: ********************
  

  Customer Answer

  Date: 07/06/2022

   
  Complaint: 17501864
  
  I am rejecting this response because:

  the claims that are being addressed are phony. The reason I called so many times is cause someone will answer the phone and say I need to get you to the right **** and transfer me and then the person would hang up. I was calling to get a refund for my payment made 6/27 since it was canceled and kept getting the run around. So if the policy was canceled why still accept payment and NOT PROPERLY advise me that it was canceled so therefore I wouldnt of made a payment that day and used those funds to fix my car. I would like to have the calls reviewed as **** sat there and insisted on collecting payment, making it seem like my account was OK. The way they spoke to me was not ok. Im a customer at the end of the day and they did not treat me with good customer service and attitude was triggered. Who likes the run around, lies, and a rep who just rebuttals and just fights off anything being said. Making excuses. So since the 3rd party claimed no payments were ever made I want a refund for all payments made, calls reviewed to see how **** handled my situation and the other person who I spoke to who didnt address me but come on the phone just to say how good of a rep **** is. I want a refund and terminate business with them. My payment history shouldnt  of mattered if it did and I was canceled what was the reason for the constant calls. Info is misleading. Show the paper trail, calls, my calls in and notes and the last calls on 6/27 no one ever stated I was canceled. I need a refund. Since services were never rendered nor was I covered 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/11/2022

  The payments charged were for services already rendered. The account was still cancelled due to non payment. Both **************** Manager and Claims Manager spoke with ****************** in a professional and timely manner and tried to address all of her concern.

  Customer Answer

  Date: 07/11/2022

   
  Complaint: 17501864
  
  I am rejecting this response because:

  According to claims when spoke to vendor they were advised no payments have been made. So therefore no payments out of my few payments made are not being recognized. Per the vendor (American protection) no services were rendered since according to you was canceled. I need a full refund for all payments made especially the last one **** took. Pull the call and review it. I didnt wanna make the payment she insisted and made it seem like Ill be ok if I did. Very misleading 

  
  Sincerely,
  
  *************************