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Business Profile

Medical Alarms

MobileHelp
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.82

Average of 477 Customer Reviews

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Review Details

  • Sheila H

    Date: 02/05/2025

    I canceled the service on February 28, 2024 and returned the equipment on March 7, 2024. They charged my card again for an annual payment on November 21, 2024. I called them and told them I canceled the service and returned the equipment. They said they hadn't received it. I provided them with tracking information of the return. Then they told me I needed to sign a cease and desist letter, which I did on December 30, 2024. They only gave me a credit back to the time that I signed the cease and desist letter. I called them again and asked why I did not receive a full refund and they said you received a refund from the time you signed the letter. I asked them why they never had me sign the letter when I canceled the service in February of 2024 and I was told it was not their policy when I canceled to sign a letter but now it is and that is all I will get for a refund and I could dispute it but they still would not give me a full refund.

  • Dolores D

    Date: 12/03/2024

    I returned equipment 11/4 they received it 11/7/24 still billed me on 11/16.I called to dispute the charges they said they had not received equipment by 16th. Gave them tracking number she verified it was there 11/7 but not logged in & still would not issue credit.They called me in October to say my equipment had not been on in several months did want to cancel, I said yes they gave me a RA#. Then continue to charge my credit card.

  • Vonna H

    Date: 10/01/2024

    ***** was very helpful in setting up my MobileHelp account. He explained and answered all my questions. Would definitely recommend MobileHelp.

  • MICHELE M

    Date: 09/30/2024

    Very easy every thing explain fully. The price was discussed completely. I felt confident this program was for me.

  • Seth F

    Date: 09/26/2024

    ****** with Mobile Health was very helpful in getting started with a medical alert system.

  • Phylis D

    Date: 09/24/2024

    Signing up for MobileHelp was a breeze! It took me only a few minutes, and I'm looking forward to setting up everything when my shipment arrives.

  • Harriett S

    Date: 09/23/2024

    ****** ****** was a huge help and very friendly. I look forward to getting my equipment and begin using it. Give this guy a raise!!

  • David L

    Date: 09/23/2024

    ***** was very helpful, I asked direct questions and was impressed with quick responses.Left call totally satisfied.

  • Sandra S

    Date: 09/22/2024

    ********, was great to work with she explained everything to my satisfaction and myself and my husband who will be wearing the product are anxiously awaiting our system.

  • Mary jo S

    Date: 09/21/2024

    Canceled my service because I had to push button 3 times and got disconnected. Then send equipment back and didn't get a refund for time not used. Refund policy doesn't say had to be back so ma y days after send. It was 2 days later **** delivered it to them

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