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Business Profile

Financial Services

DRB Capital, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for DRB Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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DRB Capital, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving calls and texts from this business. I have never solicited information or asked to be contacted by this business in any way, and I am on the national Do Not Call Registry. I would like for this business and any of its partners or subsidiaries to cease contacting me immediately.

      Business Response

      Date: 09/03/2024

      We sincerely apologize for any inconvenience we have caused you.  Your request to not be called or texted has been received and recorded.  You have been placed on our internal do not call list and you will not receive future calls or texts from us, our partners, or our subsidiaries.  We hope this resolves your concerns.

      Customer Answer

      Date: 09/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      The following complaint was provided to the BBB verbally:

      "Please quit calling me. Your business continues to call me and I want the calls to stop. Please remove my number from your call list."

      Business Response

      Date: 06/17/2024

      We sincerely apologize for any inconvenience we have caused you. Your request to not be called has been received and recorded.  You have been placed on our internal do not call list and you will not receive future calls from us.  We hope this resolves your concerns.

    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business sends me letters trying to purchase my annuity and I have told them multiple times to stop. Now they are fedexing letters to past addresses I haven't lived at in ten plus years. Thankfully the current owners of one of my past addresses let me know what had happened. I called in to tell them this is becoming an issue and told that its only an issue to me not them. I told them to stop contacting me and before getting any confirmation or assurance I was hung up on. If they contact me again there will be legal ramifications

      Business Response

      Date: 03/24/2023

      **********************,

      First and foremost, on behalf of DRB, we would like to personally apologize for any inconvenience this may have caused you. We can confirm you have been placed on both our internal do not call and do not mail list. Regrettably, due to circumstances beyond our control it can take up to 45 days for mailers to cease completely.Please accept our sincerest apology and feel free to contact us if we can be of any further assistance. 

      Customer Answer

      Date: 03/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint concerns a promotional cash award for giving personal information about myself and the wrongful death lifetime annuity awarded to me in 2006 by an ******** court in which my wife was killed in an train wreck. Drb Capitol, through this promotion , is trying to purchase the remainder of my annuity. *******, the salesman I talked to on Tuesday, Wednesday and today was suppose to get a $100 check activated by today although the promotion explicitly stated get cash for new year. Call ************* to activate this $100 check @and cash today. No hastle. No obligation. Just one call to activate the check.I was told on Wednesday I had to wait till today and to text to make sure it was activated. I did this morning and after waiting this entire day . She finally got back with me and said it would not be activated today and to " have a happy new year and she would call me when processing told her it was done after new year. These annuity purchasing companies have sent these out before and I don't always respond although when I do , I have to contact my annuity owners and get updated reward letter and give them all of my personal information. Drb is giving me the run around and they need to take care of this or be held responsible for false advertising and poor business practice. Every time I take time out for this type of participation, it concerns me how much I'm contacted and brings up the fact I lost my soulmate when she was 30 years old and I was 36 . Thank you. ************************* ********************* ********************************************************** *************

      Business Response

      Date: 01/04/2023

      First off, we sincerely apologize for the inconvenience.  We always strive to provide great communication.  We have looked into this and confirmed the check has been activated and can be cashed.  We hope this resolves your issue and we wish you a Happy New Year.

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DRB (using the name DRB ******* And Structured Payments) has been sending mail to this address repeatedly. They are using fictitious names of people who have never lived here as well. The continued harassment via questionable and suspicious "checks" being mailed to us is getting ridiculous. They need to stop.

      Business Response

      Date: 10/03/2022

      Thank you for taking the time to communicate with DRB Capital about your experience. We apologize for any inconvenience this may have caused. We are more than happy to abide with this request. We have confirmed that this address has been placed on our do not mail list. Unfortunately, due to circumstances beyond our control it can take up to 45 days for mailers to cease completely.  Again, we apologize for the inconvenience and are happy to honor your request.

      Customer Answer

      Date: 10/03/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:06/17/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company calls me from different phone numbers and send me mail weekly and I have asked them to put me on a do not contact/ solicit list. They are trying to get me to purchase something I do not want and feel harassed that they take measures to continue to contact me with different agents and phone numbers even when asked to stop. They use my previous last name ********************** Eddine, ******* and current last name ******. I am registered with the national do not call registry.

      Business Response

      Date: 06/20/2022

      Thank you for taking the time to communicate with DRB Capital about your experience. We apologize for any inconvenience this may have caused. We are more than happy to abide with this request. Our records show that, *********************** had asked to not be called and we marked the file as such. We have confirmed that the provided additional surnames have been placed on our do not call as well as our do not mail list. Unfortunately, due to circumstances beyond our control it can take up to 45 days for mailers to cease completely.  Again, we apologize for the inconvenience and are happy to honor your request.

      Customer Answer

      Date: 06/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    DRB Capital, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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