Reviews

Review Details

• Review fromTatiana M

  Date: 05/08/2025

  5 stars

  Tatiana M

  Date: 05/08/2025

  Medify has great products and GREAT customer service! I use an air purifier because my cat has really bad asthma, and the MA-18 really helped her! One of my air purifiers had an issue, and I emailed them. I was emailing back and forth with ****.. who is absolutely wonderful. Medify will be sending me a new air purifier (free of charge). Medify (****) really cared about helping me. I have never felt a company wanted to help me more. It meant so much to me to feel a company really was trying to take care of me and my cat's needs. You just don't get customer service like that nowadays. I am very thankful and very grateful for everything. THANK YOU!!!!!!!!!!!!!!!!!!!!!!!
  

  Medify Air, LLC

  Date: 05/12/2025

  Hi *******!

  Thank you, so much, for taking the time to share your experience.

  We are really happy to hear that the air purifier is helping your furbaby breathe easier thats exactly why we do what we do!

  Axel will be thrilled to know he made a difference.

  We are lucky to have awesome customers like you in the ********************** family ??

• Review fromRachel G

  Date: 04/24/2025

  5 stars

  Rachel G

  Date: 04/24/2025

  We recently welcomed a child this last year and my husband and I did a lot of research on air filters. We bought the MA-40 and the MA-18 and have been overall pleased with our products to filter the air in our home, especially with 2 dogs. Not only have I been pleased with the products, I am absolutely in awe of how efficient, timely, and professional my customer service experience was. We recently had a problem with a filter in our MA-18 and I have never had a more pleasant customer service experience, especially via email. They responded to emails with a rapid response time, efficiently addressing the problem and helping to diagnose what the issue was.
  

  Medify Air, LLC

  Date: 04/25/2025

  Hi ******,

  First off, Congratulations on your new baby! We are honored that you chose our brand to be part of this special journey and to help provide the best for your growing family.
  
  We are so glad to hear that your recent interaction with our team went smoothly and that your request was resolved quickly. Your kind words mean a lot to us, and we are thrilled to have you as part of our customer family.
  
  If you ever need anything else, dont hesitate to reach out. Our team is always here for you.

• Review fromMegan S

  Date: 02/25/2025

  5 stars

  Megan S

  Date: 02/25/2025

  We are very happy with the performance of our equipment - several different styles throughout our school campus. When we had an issue with one model, customer service was extremely helpful to troubleshoot and eventually replace our equipment under warranty. Extremely pleasant customer service agents, rapid communication response times, and thorough instructions and communication. Best manners I have seen in service lately!!
  

  Medify Air, LLC

  Date: 02/27/2025

  Hi *****!

  
  Thank you so much for your glowing 5-star review!

  We are happy to hear that our team was able to assist you with the warranty process for your unit. Your satisfaction means a lot to us, and we are always here to provide the best support whenever you or the school need any assistance.

  
  Please don't hesitate to reach out anytime we're happy to help! ??

• Review fromJesse R

  Date: 01/15/2025

  5 stars

  Jesse R

  Date: 01/15/2025

  This customer service this ********************** provides is by far the best I've experienced with a business. They are personable, quick to respond, and fast to problem solve. I would recommend them to anyone on the market for air purifiers. The MA-125 air purifier I recently purchased is also top notch, which is a reflection of this company's clear dedication to excellence.
  

  Medify Air, LLC

  Date: 01/16/2025

  Hi *****,

  Thank you so much for taking the time to leave us a review!

  We are so happy to hear that our team was able to help you quickly and that youre loving your unit. We always strive to provide the best service possible, and it means a lot to know we have met your expectations. We are lucky to have you as a customer. 

  Thank you for your support!

• Review fromJeanine C

  Date: 10/14/2024

  5 stars
  I first heard of Medify Air during the pandemic. My dentist used the MA-25 in the various cubicles throughout the practice. I figured if it was good enough for a medical professional, it would be good enough for me. I purchased two MA-25s and then purchased a MA-50 and the portable MA-10. I can tell the difference in my home. I had a problem with one of the MA-25s because the power light would not come on even though the unit would be on. The customer service for ******************** is excellent. They replaced the unit after trying some tests.I hope they continue with the air purifiers. I bought another brand before the MA-10 (was available) because I could use them in my car. Unfortunately, they decided to move on and no longer make the filters for the portable units.The product is good and I believe it help my household during Covid19.

• Review fromJim K

  Date: 09/28/2024

  5 stars

  Jim K

  Date: 09/28/2024

  Great customer service, great overall product.. leaves clean fresh air smell on every use, gets rid of dust extremely fast
  

  Medify Air, LLC

  Date: 09/30/2024

  Hello ***!

  Thanks so much for your 5-star review. We are so glad to have you as part of the Medify Air family. If you ever need anything else, feel free to reach out!

• Review fromKen J

  Date: 08/27/2024

  5 stars

  Ken J

  Date: 08/27/2024

  ******* company and product! It makes such a difference in our house.
  

  Medify Air, LLC

  Date: 08/28/2024

  Hello ***,

  Thank you for making Medify Air a part of your home.

  As always, if there is anything else we could help you with, don't hesitate to reach out.

  Appreciate your 5 star review!

• Review fromjules l

  Date: 07/23/2024

  1 star

  jules l

  Date: 07/23/2024

  i loved these filters when i purchased in aug 2022. keep a super clean home & these were to help with my husbands seasonal allergies. fast forward late march 2024. we moved and put new filters in right away. all great. we have 2 MA40 and 2 MA25. recently the MA40s were giving off odors so it was suggested i change filters. i put in brand new filters i purchased from medify and things only got worse. i have been told they have a 1-2 year shelf life. they were not in my possession for over 2 years. not sure how long medify had them. i have conversed back and forth with medify and put in more new recently purchased filters and still stale odor. told to run for a couple days. did this. the filters for my MA40 purifiers have changed colors, medify tells me so it matches their logo. something does not add up all my new filters for all 4 machines give off an odor that leave room stale. when i purchased these they made the air crisp and clean. even when we first moved in to a brand new house with no pet smells, mold, smoke or any other issues. with my recent purchase of filters i decided to go for MA125 as i have a large great room. it is still in box until my current 4 units are working without odor. i will gladly adjust my review once this matter is sorted. the customer service via email in my experience has been responsive although not changing the fact i spent a great deal of $ on these 4 filters and they were reviewed as up to snuff but then again who is leaving the reviews. very frustrating. i am in no way saying these are no bueno purifiers. they once worked great. do the purifiers themselves have a shelf life. we used to sleep with a MA25 in our bedroom. now we run them in rooms to attempt to get NEW odor from NEW filters. does that sound right? not to me. please fix medify or share things have changed with your products? i need a good purifier. love the feeling of clean air. thanks for reading. praying this all works out very soon.
  

  Medify Air, LLC

  Date: 07/24/2024

  Dear *****,

  We hope you're doing well.

  Thank you, again, for purchasing our Medifyair units. We are sorry to hear that the replacement filters you received appear to be different from your previous purchase. Please be assured that our replacement filters undergo the same rigorous testing and quality standards. We do apologize for any inconvenience.

  As you know, we are currently in touch with you and closely monitoring your case to ensure a prompt resolution. If you need any further assistance, please don't hesitate to contact us.

  Best regards,
  Medify Air

• Review fromJenny H

  Date: 06/01/2024

  5 stars

  Jenny H

  Date: 06/01/2024

  In 2020 I ordered the MA-25 and an MA-40 system. Due to the recent adoption of a kitten that I already knew before adopting I was allergic to. I am also asthmatic, with seasonal allergies resulting in sinus infections and upper respiratory infections. Since buying these systems I no longer have to use allergy eye drops three times a day. I am also down to having 2 sinus infections a year instead of 5-6 a year. on top of that, I now take one allergy medication, not two, and only once a day and not twice a day. In short, my health has improved even with the fur ball lol. I would also like to say that the fur ball multiplied, the vet said he needed a brother, smh. I also moved in with a friend who also has a cat. We are now up to 3 cats and so far it is great. I also recently moved into a much larger home and due to that added the MA-50 to the batch so my health stays good. As if that is not enough let me tell you about the house. I am in and out, leaving windows open a ton along with the front door. I live in ** where pollen is horrid. Yet I average dusting my home once a month. I am OCD and frankly probably don't need it that often but I can't help myself there lol. The guests who enter my home do not realize I have cats until they see the toys all over the place. I am frequently told how my place does not have the "typical smell" of one with cats. I use tidy cat litter and scoop the boxes daily, but unless it is a fresh deposit no one can smell the boxes. Now as for customer service, they are fast, and quick both email and phone to respond to anything going on. I love that each purchase including auto-ship filters gives you points towards discounts to use on a system or an upcoming auto-ship order. They are great about breaking any info you need for your home and not trying to "up sale you". Truly could not be happier with the product and the company. HIghly recommend it to all.
  

  Medify Air, LLC

  Date: 06/03/2024

  Hello *****,

  Thank you for taking the time to leave us a review!

  We are thrilled to hear that we could help you enjoy being a fur mom. Your love for our brand means the world to us and customers like you inspire us to keep doing what we do.

  If you need anything else, our team is always here to help!

• Review fromCatherine K

  Date: 05/27/2024

  5 stars

  Catherine K

  Date: 05/27/2024

  
  The people at Modify are awesome. I had ordered the wrong filters and needed to exchange them. They were absolutely wonderful in responding to my e mail- and in following up. Best customer service I've ever experienced. Thank you, Axel, Maica, Lean and Cjei.
  
  

  Medify Air, LLC

  Date: 05/28/2024

  Hi *********,

  Thank you for taking the time to leave us a lovely review.

  We are delighted to hear that our team was able to assist you throughout the entire process. We appreciate your cooperation.

  If you need anything else, our team is always here to help.

  Take care!