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          Hampton Inn & Suites - Altamonte Springs has 1 locations, listed below.

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            Business ProfileforHampton Inn & Suites - Altamonte Springs

            Hotels

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            8/20/2014
            Years in Business:
            10
            Business Started:
            10/7/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Principal

            • Nicole Henderson, General Manager

            Customer Contact

            • Daisy Telhadj
            • Nicole Henderson, General Manager
            Additional Contact Information

            Fax Numbers

            • (407) 331-0219
              Primary Fax

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/22/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Daisy T****** would not give us toilet paper when we requested it. Instead, she insisted she had none initially and then said she'd give it to us if we went downstairs to get it. Once downstairs, Daisy was rude and would not provide any toilet paper. When I let her know that she was being rude and that I would be filing a complaint against her to her manager, she quickly changed her story, threw the toilet paper at me after creeping up behind me with it, and then called the police on me. The police could only request for me - they did not trespass me because there were no grounds - to leave only because Daisy is an employee there, and, as an employee of this business, if she complains, then whoever she complains about gets removed from the hotel. This is absolutely unacceptable and ludicrous. I called the hotel corporate office, and they said that they would not be providing a refund simply because the employee said that I was the aggressor, yet the police said that they did not understand why I was being removed either - explain that one! The general manager, Nicole H********, only justifies Daisy's disgraceful behavior towards guests in the hotel. Clearly, this is a trend for this business, as they've had plenty of awful reviews outlining similar scenarios with an array of nasty employees. Someone needs to investigate what's going on here ASAP!

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Central Florida

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