Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MECHANICAL ONE IS THE CONTRACTOR PULTE USED TO INSTALL A/C SYSTEMS IN *** ************************* IN *******. MY AC HAD ISSUES PRIOR TO ME CLOSING AS PER MY INSPECTION REPORT. THE **** HAS HAD NUMEROUS PROBLEMS, IT DOESN'T COOL WELL, IT MAKES GIRGLING NOISES, IT HISSES. MY SMALL DOGS BARD AT IT ALL THE TIME, I HAVE BEEN TORTUED WITH THIS ISSUE. I HAVE TRIED TO SPEAK TO THE OWNER, BUT NO ONE EVER CALLS BACK. THE **** IS MAINTAINED. **** IS THE MANAGER HIS NUMBER IS ************. THEY HAVE BEEN TO MY HOUSE NUMEROUS TIMES AND NEVER FIX THE PROBLEM. THEY HAVE REPLACED PARTS HERE AND THERE. I HAVE A TWO YEAR WARRANTY AND PULTE SAYS THEY WON'T REPLACE AND MECHANICAL ONE SAYS THEY WON'T REPLACE! **** IS RUDE, NASTY TONE AND JUST HANGS UP! I WOULD NEVER RECOMMEND THIS COMPANY, THEY NEVER FIX THE ISSUE. I DIDN'T PAY FOR A FIXED ****, PATCHED, THERE WAS A WIRING ISSUE, THERMOSTATE ISSUE, REGULATOR ISSUE, FAN ISSUE. I PAID FOR A NEW WORKING ****. I BELIEVE THIS WAS REPAIRED AND/OR REFURBISHED. I WATCHED MY HOUSE BEING BUILT AND THEY HAD TO "REPAIR" IT BEFORE I EVEN CLOSED. IF IT WORKED, I WOULDN'T BE COMPLAINING, MECHANICAL ONE JUST WANTS TO BLAME THE BUILDER, THEY ARE NOT TAKING ANY RESPONSIBILITY FOR THEIR BAD PRODUCT. IT LOOKS LIKE I NEED A LAWYER. MANY MANY PEOPLE WHERE I LIVE HAVE COMPLAINED TO THE DEVELOPER AND A COMPANY IS GAGED BY HOW WELL THEY SOLVE PROBLMES. THE PROBLEM HERE HAS NEVER BEEN SOLVED.

  

  Business Response

  Date: 07/30/2025

  We have informed the homeowner that we have sent multiple technicians to inspect her system on different occasions. Each inspection confirmed that the system was running within manufacturer specifications. We found no issues with the system's operation and heard no noises outside of the normal operation of **** equipment.
  During a previous visit, at the request of both the builder and the homeowner, we replaced the blower motor in the air handler to address the homeowner's stated noise concerns. This is the only component that has been replaced on this homeowner's **** system. We have no record of issues with the **** system during the home's construction, nor have we received any complaints from the builder or homeowner regarding the system's heating or cooling performance prior to this complaint.
  Shortly after the homeowner contacted us, we spoke with a Pulte representative and offered to send a technician back to the property, accompanied by a Pulte representative, to jointly review the system and confirm there are no issues. As a warranty service manager, customer service is of the utmost importance to us, and we are committed to providing homeowners with the satisfaction and quality service they deserve.

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23663103
  
  I am rejecting this response because: They are not being honest, they claim to have replaced parts in which they didn't. My fan was not replaced. M home was newly a new built home, I did not pay for patched and repair. This A/C had issues prior to me closing on the home, this was in my inspection report which they have. It is a lemon unit. The last technician heard the noises I recorded. They are rejecting because the developer does not want to pay for replacement, this company has no integrity on their own. They make homeowners like myself suffer with sub standard products, I paid for a new A/C the they admit they have had to come out multiple times says a lot about this company. They gaslight and make homeowners such as myself feel like they are imagining things. If it worked right, I would not be complaining. I would NEVER recommend this company and I am having to pay a third party to examine the unit per requested by the developer and NO it does not void my warranty. These people should be ashamed of themselves.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employees of Mechanical One damaged my new home while performing work. They have damaged door casing throughout my home, left electrical work incomplete that is a safety issue, installed improperly functioning electrical wiring, damaged electrical light fixtures, damaged plumbing fixtures, improperly installed HVAC equipment, and allowed their employees to leave trash and debris on my property. I brought this matter to the founder, president, and CEO ***** *****' attention. He has never returned my calls or emails in eight months of communication and efforts to resolve this matter with his company. His failure to even return my phone calls or emails is evidence that Mechanical One's website advertisement that they "raise the bar for customer service and quality workmanship" is at a minimum misleading, and in my experience, a false claim. The company refused to resolve the matter with me directly and hired a lawyer. I'm just a home owner, and can't afford to hire a lawyer, and they knew that. Mechanical One has refused to repair the damages their employees caused to my new home unless I sign a non-disclosure agreement. Mechanical One's is using this tactic to ensure that no other person, company, or government agency would ever hear about how their employees damage people's property and they refuse to accept responsibility for it without protecting their public image. This is evidence that the company cares more about their public image than people who their employees have caused damage to.I've spent the last 8 months trying to resolve this matter with Mechanical One directly giving them every opportunity to repair the damage. Mechanical One's delays and failure to complete and correct their work, and repair the damages they have done to my home has not only been extremely frustrating, but has cost me financially. As of today, they have left me with no other option but to seek the assistance of the BBB and make this matter public information.

  

  Business Response

  Date: 04/01/2025

  Mechanical One appreciates the opportunity to respond to *** ****** concerns.

  On Thursday, November 14, 2024, a representative from Mechanical One personally visited *** ****** home in an effort to assess and address the items he raised. Despite Mechanical Ones willingness to resolve all concerns and ensure his satisfaction (despite no obligation to do so), *** ****** conduct during both this visit and prior communications made it unproductive to continue without involving counsel.
  Mechanical One has performed thousands of successful mechanical installations for new homeowners across the State of ******** In nearly all of these instances, homeowners have been willing to engage with the Mechanical One team to work through any post-installation concerns. Unfortunately, *** ***** is the only homeowner to date who has declined to meet with Mechanical One in a constructive manner to resolve the matter.
  At every step, Mechanical One has been open to correcting any deficiencies within its scope of responsibility to *** ****** However, due to the nature of the claims made, Mechanical One required a mutual resolution agreement to ensure clarity and finality for all partiesan approach that is standard in situations where legal claims are implied or threatened.
  
  Mechanical One denies any intent to evade responsibility or suppress *** ****** ability to share his experience. Rather, its intent has always been to repair and address any valid issues, not to limit transparency. The proposed agreement simply offered protection for both sides to avoid continued escalationMechanical One was seeking finality, which *** ***** refused to entertain.
  
  Mechanical One remains committed to quality workmanship and customer service. While ********************** regrets that a resolution was not reached with *** ****** it is confident in the professionalism of the Mechanical One team and the steps it took to make things right with *** ******
  
  We remain committed to quality workmanship and customer service. While we regret that a resolution was not reached with *** ****** we are confident in the professionalism of our team and the steps we took to attempt to make things right.
  

  
  

  Customer Answer

  Date: 04/06/2025

   
  Complaint: 23126998
  
  I am rejecting this response because:

  While Mechanical Ones response to my legitimate complaint contains self-serving opinions and inaccuracies that I will address below, it does not deny or refute the facts of my complaint that Mechanical One employees left incomplete work, unacceptable work, and damaged my home and property.    Even though Mechanical One does not deny these facts, when confronted with correcting these issues, in their own words, it is their position that Mechanical One has no obligation to do so. This is exactly why I have been forced to seek the assistance of the BBB. I am rejecting Mechanical Ones response and I am not satisfied with their efforts.
  
  "On Thursday, November 14, 2024, a representative from Mechanical One personally visited Mr. ****** home in an effort to assess and address the items he raised. Despite Mechanical Ones willingness to resolve all concerns and ensure his satisfaction (despite no obligation to do so), Mr. ****** conduct during both this visit and prior communications made it unproductive to continue without involving counsel."

  This statement is misleading and is an attempt to discredit me by insinuating that I have failed to conduct myself in a professional manner.  The facts are Mechanical One engaged their attorney prior to ever meeting with me.  I first contacted Mechanical One directly on 9/20/24 and left a voice message, and emailed Mechanical Ones general email account as I was asked to do by Mechanical One personnel.  My voice message and email went unanswered by Mechanical Ones president (who I addressed my voicemail and email to) for a month, so I made another attempt on 10/21/24.  Again, my attempts to resolve the issues went unanswered by Mechanical Ones president.  I again followed up on 10/23/24 and I was assured by Mechanical One personnel that my complaints would be addressed by an executive member of the company.  It was after this call that I was contacted by Mechanical Ones attorney, not an executive member as Mechanical One personnel committed.  These facts prove the statement provided by Mechanical One that Mr. ****** conduct during both this visit and prior communications made it unproductive to continue without involving counsel is false.  Mechanical One engaged counsel in October prior to ever meeting with me, and well before November 14, 2024.  It was Mechanical Ones knowledge of their own actions and failures that resulted in Mechanical Ones decision to involve counsel. 
  Below are my emails to Mechanical One dated 9/20/24 and 10/21/24 that proves I conducted myself in a professional manner. Redacted per my understanding of BBB policy. 

  Good afternoon.  My name is ______ and my address is ________ ******************  Mechanical One is the ***** Plumbing, and Electrical contractor on my new home.  
  I have an important and urgent customer service issue that I have been told only ***** has the authority to address.  I have requested ******* direct contact information but have been told I must use this general email address.  Please forward my contact information to ***** so he can return my call.  
  My cell phone number is _______.  
  Thank you,
  
  Good morning.  I am following up my email sent on September 20, 2024 that has not been responded to.  My name is ______ and my address is _________ ******************  Mechanical One is the ***** Plumbing, and Electrical contractor on my new home.  
  I have an important and urgent customer service issue that I have been told only ***** has the authority to address. I have requested ******* direct contact information but have been told I must use this general email address.  Please forward my contact information to ***** so he can return my calls and emails that have now gone unanswered for over a month.  
  My cell phone number is ________.  
  Thank you,
  
  Mechanical One has records of these communications and can confirm their authenticity.  Moreover, Mechanical One records all calls, so those can be played to confirm the professional manner with which I conducted myself when speaking with Mechanical One personnel. 
  
  "Mechanical One has performed thousands of successful mechanical installations for new homeowners across the State of ******** In nearly all of these instances, homeowners have been willing to engage with the Mechanical One team to work through any post-installation concerns. Unfortunately, Mr. ***** is the only homeowner to date who has declined to meet with Mechanical One in a constructive manner to resolve the matter." 

  This statement is utterly false.  Clearly it is another attempt by Mechanical Ones to discredit me personally.  I have spent 8 months trying to resolve these damages with Mechanical One directly.  I have spent no less than 50 hours preparing and providing documentation and correspondence to Mechanical One and their attorney, meeting them at a location of their choosing, walking Mechanical One through my home to show them the damage, and allowing them to document it themselves.  I have over 50 emails of communication attempting to resolve these issues; all that meet the requirements of good faith efforts.  I vehemently refute this statement by Mechanical One.   

  "At every step, Mechanical One has been open to correcting any deficiencies within its scope of responsibility to Mr. ****** However, due to the nature of the claims made, Mechanical One required a mutual resolution agreement to ensure clarity and finality for all partiesan approach that is standard in situations where legal claims are implied or threatened." 

  Mechanical One employees damaged my property.  Mechanical One does not dispute this fact in their response.  Mechanical One employees did not complete their work in a professional manner.  Mechanical One does not dispute this fact in their response.  I have repeatedly provided Mechanical One with the opportunities to correct the damage and I have committed to sign off that the work is completed when it is completed to my satisfaction.  But that is not what Mechanical One wants.  Mechanical One only wants a Non-Disclosure Agreement signed so that I wont speak about my experiences to others.  So, to summarize, Mechanical Ones employees damage my property, and the only way Mechanical One will repair the damage their employees caused, or correct their incorrect or incomplete work, is if I sign an NDA, so that I dont communicate to others what Mechanical Ones employees did to my home and property.  And if I refuse to sign this NDA,Mechanical One refuses to repair the damage their employees caused or complete or correct their work. 
  
  "Mechanical One denies any intent to evade responsibility or suppress Mr.****** ability to share his experience. Rather, its intent has always been to repair and address any valid issues, not to limit transparency. The proposed agreement simply offered protection for both sides to avoid continued escalationMechanical One was seeking finality, which Mr. ***** refused to entertain." 

  Mechanical One first attempted to evade responsibility when it did not respond to my phone calls or emails on 9/20/24 or 10/21/24.  Over a month without a response to a complaint addressed directly to their president/founder/CEO.  It was only after my third phone call on 10/24/24 that MO responded, not through its executives as it had committed, but through its attorney, never having attempted to respond to me directly.  Mechanical Ones refusal to repair the damages their employees caused or correct their work without an NDA is an unreasonable, and in my opinion, an unethical business practice. 
  The mutual resolution agreement that Mechanical One refers to in their response is actually titled Release For Property Damage and includes a release that fully and forever releases Mechanical One of any and all claims, known and unknown.  This is a clear attempt by Mechanical One to absolve itself of any obligations owed to me as a customer for anything, now or in the future.  Article 4 of this same document is titled Confidentiality, which speaks for itself.  Mechanical Ones proposed release directly conflicts with Mechanical Ones statement that it does not want to limit transparency. 
  Furthermore, Mechanical One has refused to address all of my complaints, and refused to resolve them in their entirety.  Since Mechanical One refused to do this, it is Mechanical One who has refused to bring all of my complaints to a singular resolution. Therefore, it is Mechanical Ones actions that prevent us from reaching finality. 
  
  My complaint remains unresolved.  Mechanical One failed to complete their work.  Mechanical One failed to meet proper installation standards.  Mechanical One employees damaged my home, over 8 months ago.  The damage remains today just as it did then, and my family and I have to see the damage multiple times a day; a daily reminder of Mechanical Ones failure to ensure quality workmanship and customer service.  

  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/15/2025

  Response to Mr. ****** Rejection
  To whom it may concern,
  We appreciate the opportunity to respond to Mr. ****** continued concerns. While we respect his right to express dissatisfaction, we must correct several mischaracterizations and reiterate the documented efforts Mechanical One has made in good faith to resolve this matter.
  First and foremost, Mechanical One did not deny that items were brought to our attention. In fact, on November 14, 2024, a Mechanical One representative visited Mr. ****** home to inspect and address his concerns firsthand. Contrary to his claim that this was a unilateral assessment, the visit was arranged after significant communicationssome directly with Mr. ***** and others through counsel. 
  The purpose of this visit was to establish facts, document conditions, and find a path forward. Unfortunately, the nature of the engagement, tone, and posture taken by Mr. ***** made further direct engagement unproductive.
  Mr. ****** assertion that our legal representation was a tactic to discredit or intimidate him is incorrect. Engaging legal counsel in situations where potential liability is asserted is not only prudent but standard in business practice. 
  Our counsel was brought in to facilitate clarity, reduce friction, and propose a mutual resolution that would have allowed us to move forward constructivelysomething Mr. ***** omits when referencing the timeline.
  Regarding Mr. ****** communication attempts in September and October of 2024: While we acknowledge receipt of his messages, our records show that responses were provided through appropriate internal channels and eventually through counsel, in line with the nature of his escalating concerns and the legal tone of his correspondence. As a contractor serving thousands of homes statewide, we are committed to timely responses and customer care, and we strive to act accordingly even under challenging circumstances.
  The resolution agreement presented to Mr. ***** was not intended to silence him or prevent public commentary. Rather, it was a standard Release for Property Damage designed to bring formal closure to a dispute where legal language had already entered the conversation. It contained mutual protections, confidentiality provisions, and a clear scope of work to be completednone of which prevented Mr. ***** from rejecting or renegotiating. That path was not pursued.
  We must also refute Mr. ****** claim that we refused to resolve the issue without an NDA. The confidentiality clause was one section of a broader agreement aimed at full resolution and was never presented as a condition for customer satisfactionit was presented as a means to finalize a dispute that had escalated beyond typical customer service.
  It is also important to note that Mr. ******* portrayal of our post-installation support as universally flawed is simply not representative of the thousands of homeowners we have successfully served. While we regret that his experience has led to this prolonged dispute, it is untrue to suggest that Mechanical One is unwilling to address deficiencies. We are willingbut not unconditionally and not indefinitelyespecially when standard channels for resolution are repeatedly declined or reframed as adversarial.
  In closing, we maintain our commitment to professionalism and integrity. We remain confident that our attempts to resolve this matter were reasonable, documented, and consistent with best practices. We regret that an amicable resolution could not be reached and respectfully consider this matter closed from our end.
  Sincerely,
  ***** ***** and The Mechanical One Team

  Customer Answer

  Date: 04/21/2025

  Good afternoon.  I'm following up on my complaint.  Complaint ID ********.  I filed my rejection on 4/6/25 and have not seen any further correspondence.  Can you provide me with an update on what happens next?  I appreciate your time.  

  Thank you,

  ***** *****

  Customer Answer

  Date: 05/02/2025

  I reject Mechanical One's response, as they have done nothing to resolve the matter.  I am still compiling my response and will submit it by end of day Monday, May 5, 2025.  

  Customer Answer

  Date: 05/06/2025

  Good morning.  I am requesting that my complaint be reopened.  I apologize for the delay in my response.  

  Mechanical One has done nothing to resolve my complaint. While ***** ***** and the Mechanical One (MO)Team continue to provide inaccurate and false statements I will first focus on the most important of the issues that remain unresolved.
  
  Mechanical One employees damaged my home and property.  Mechanical One does not deny this fact.  Mechanical One employees failed to complete their work, and failed to complete their work in accordance with industry standards.  Mechanical One does not deny this fact.  Mechanical One has even confirmed they have seen and documented the damage and incomplete work.  Mechanical One refuses to repair the damage or make the corrections without their Release of Property Damage.  This document clearly strips me of might rights as a consumer, and only in exchange for repairs to the damage Mechanical One has caused.  This action is the unethical business action that I wish to bring to the BBBs attention and which Mechanical One must correct.  If Mechanical One is allowed to continue this practice, their employees can continue to damage people's homes and property, and Mechanical One can use that damage to create a more favorable outcome for themselves through their "Release of Property Damage".  

  Regarding the balance of the response from ***** ***** and the Mechanical One (MO) Team.

  Mechanical One stated that engaging of counsel was a result of potential liability.  I agree with this statement.  Mechanical One knew of their failures and recognized that they needed legal counsel and engaged them prior to ever responding to my calls or emails.  This was a result of their internal channels.  
  
  ***** ***** and the Mechanical One Teams statement that our records show that responses were provided is false.  Mechanical One did not respond to me directly ever.  Their first response was through their counsel.  I have already provided dates confirming the accuracy of my statements. 
  
  The statement that the visit was arranged after significant communications is false. The visit was scheduled after a single (first and only) 45 minute meeting held at MOs legal counsel's office.  
  
  The statement that the nature of the engagement,tone and posture taken by Mr. ***** made further direct engagement unproductive. is false.  First, I have provided proof that Mechanical One did not once engage in communications with me directly.  Their first response was through their counsel.  Therefore, I have provided proof that MO engaged counsel prior to ever responding to my calls or emails.  In addition, I have provided copies of those emails, which shows no tone or posture that would have made counsel necessary.  MO engaged counsel of their own choosing prior to ever responding to me directly.  Furthermore, I conducted myself professionally as I walked Mechanical One through my home showing them all of the damage their employees caused and workmanship issues that remained.   
  
  Regarding the "Release for Property Damage".  I have uploaded a copy of this document.  Their statement It contained mutual protections,confidentiality provisions, and a clear scope of work to be completednone of which prevented Mr. ***** from rejecting or renegotiating. That path was not pursued. is false.  That path was pursued.  I did try renegotiating the language of the Release for Property Damage by modifying the language to address only the items which Mechanical One agreed to address.  I submitted my fair and reasonable markups to MO's legal counsel on March 20, 2025.  Mechanical One refused to accept any modifications to the document even though my modifications were fair and reasonable.

  Again, I am requesting the BBB reopen my complaint as it remains unresolved.  I also request the BBB review the attached document.  Upon review, I am confident the BBB will see this document will strip my consumer rights from me if executed.  The fact that Mechanical One's employees can damage my home and property, and fail to complete and perform their work in an acceptable manner, and Mechanical One can use this document to take advantage of that damage is, in my opinion, an unethical business practice.  

  Customer Answer

  Date: 05/12/2025

  Good morning.  I am requesting that my complaint be reopened.  I apologize for the delay in my response.  

  Mechanical One has done nothing to resolve my complaint. While ***** ***** and the Mechanical One (MO) Team continue to provide inaccurate and false statements I will first focus on the most important of the issues that remain unresolved.
  
  Mechanical One employees damaged my home and property.  Mechanical One does not deny this fact.  Mechanical One employees failed to complete their work, and failed to complete their work in accordance with industry standards.  Mechanical One does not deny this fact.  Mechanical One has even confirmed they have seen and documented the damage and incomplete work.  Mechanical One refuses to repair the damage or make the corrections without their Release of Property Damage.  This document clearly strips me of might rights as a consumer, and only in exchange for repairs to the damage Mechanical One has caused.  This action is the unethical business action that I wish to bring to the BBBs attention and which Mechanical One must correct.  If Mechanical One is allowed to continue this practice, their employees can continue to damage people's homes and property, and Mechanical One can use that damage to create a more favorable outcome for themselves through their "Release of Property Damage".  

  Regarding the balance of the response from ***** ***** and the Mechanical One (MO) Team.

  Mechanical One stated that engaging of counsel was a result of potential liability.  I agree with this statement.  Mechanical One knew of their failures and recognized that they needed legal counsel and engaged them prior to ever responding to my calls or emails.  This was a result of their internal channels.  
  
  ***** ***** and the Mechanical One Teams statement that our records show that responses were provided is false.  Mechanical One did not respond to me directly ever.  Their first response was through their counsel.  I have already provided dates confirming the accuracy of my statements. 
  
  The statement that the visit was arranged after significant communications is false.  The visit was scheduled after a single (first and only) 45 minute meeting held at MOs legal counsel's office.  
  
  The statement that the nature of the engagement, tone and posture taken by Mr. ***** made further direct engagement unproductive. is false.  First, I have provided proof that Mechanical One did not once engage in communications with me directly.  Their first response was through their counsel.  Therefore, I have provided proof that MO engaged counsel prior to ever responding to my calls or emails.  In addition, I have provided copies of those emails, which shows no tone or posture that would have made counsel necessary.  MO engaged counsel of their own choosing prior to ever responding to me directly.  Furthermore, I conducted myself professionally as I walked Mechanical One through my home showing them all of the damage their employees caused and workmanship issues that remained.   
  
  Regarding the "Release for Property Damage".  I have uploaded a copy of this document.  Their statement It contained mutual protections, confidentiality provisions, and a clear scope of work to be completednone of which prevented Mr. ***** from rejecting or renegotiating. That path was not pursued. is false.  That path was pursued.  I did try renegotiating the language of the Release for Property Damage by modifying the language to address only the items which Mechanical One agreed to address.  I submitted my fair and reasonable markups to MO's legal counsel on March 20, 2025.  Mechanical One refused to accept any modifications to the document even though my modifications were fair and reasonable.

  Again, I am requesting the BBB reopen my complaint as it remains unresolved.  I also request the BBB review the attached document.  Upon review, I am confident the BBB will see this document will strip my consumer rights from me if executed.  The fact that Mechanical One's employees can damage my home and property, and fail to complete and perform their work in an acceptable manner, and Mechanical One can use this document to take advantage of that damage is, in my opinion, an unethical business practice.  

   

  Attachments:

  2025.2.25 ***** ***** ***** Release.pdf

  
  

  

  Business Response

  Date: 07/14/2025

  We are in receipt of Mr. ****** recent request to reopen his complaint and appreciate the opportunity to respond.
  Mechanical One disputes many of the claims and characterizations made in Mr. ****** message and respectfully submits the following for the record:
  1. Acknowledgment of Damage and Proposed Resolution
  Mechanical One did acknowledge certain workmanship issues during a site visit, and we proactively offered to make repairs at our expense, despite this being a highly disputed matter. 
  The repairs were conditioned upon the execution of a standard Release of Property Damage, a common and reasonable practice in the construction industry designed to clearly define the scope of work and protect both parties from future, unrelated claims.
  The claim that this document strips Mr. ***** of consumer rights is inaccurate and misleading. The purpose of the release in question was to clearly define the parties obligations and bring finality to this matter. Most importantly, Mr. ***** was under no obligation to sign it, nor did we deny him the opportunity to negotiate the language. In fact, we thoughtfully reviewed Mr. ****** proposed modifications and sought the opinion of our own legal counsel to find a proposed resolution that would be of benefit to both Mechanical One and Mr. ***************************** responded in good faith but were unable to accept certain revisions that created new liabilities unrelated to the repair scope.
  2. Engagement of Counsel
  It is correct that Mechanical One retained counsel upon recognition that the matter was becoming adversarial. Contrary to Mr. ****** assertion, our decision to involve legal representation was not based on avoiding responsibility but to ensure proper documentation, communication, and protection for all partiesif anything, our decision to involve legal counsel demonstrated Mechanical Ones willingness to take Mr. ****** complaints seriously. 
  
  At no time did we refuse to engage with Mr. ****** On the contrary, following the advice of our legal counsel, we cooperated fully by working with Mr. ***** to inspect the property, identify the issues he raised, and participate in the discussion of a potential settlement to resolve the matter. Florida law encourages settlement of disputes and places no restriction on an entitys right to seek legal counsel in doing so.
  3. Allegations of False Statements
  We categorically reject the accusation that Mechanical One or its representatives knowingly made false statements. The assertions Mr. ***** makes about our motives and process are subjective and not supported by the documentation or communications on file. All efforts to resolve this matterincluding arranging a physical walkthrough, coordinating with counsel, and drafting a releasewere made in a professional and good-faith manner.
  4. Ethical Business Practices
  Mechanical One strongly denies any unethical conduct. In fact, our actions reflect a desire to resolve the matter with clarity and finality through a mutually beneficial and well-documented agreement. Suggesting otherwise is unsubstantiated and dismisses the extensive time, effort, and resources weve committed to resolving a situation stemming from a highly complex and disputed service engagement.
  5. Conclusion
  Mechanical One stands by its prior offer and remains willing to correct specific issues as previously outlinedconditional upon a reasonable release agreement. We regret that Mr. ***** has chosen not to proceed down that path but welcome any continued communication from the BBB regarding this matter.
  Sincerely,
  Mechanical One Management

• Initial Complaint

  Date:08/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern regarding the ongoing issue with the airflow to the master bedroom in our new home, which is covered under our homeowner warranty.Despite multiple attempts to resolve this matter with Mechanical One, the problem persists. The temperature in the master bedroom is consistently 3F or higher than the rest of the house, significantly affecting our comfort and well-being, especially as my wife and I both suffer from fibromyalgia.We have been informed by Mechanical One that the current system meets code guidelines, yet the lack of airflow remains a significant issue. The Issue is ductwork in the master bedroom section of the house is not recommended for optimal airflow At best the temperature is within 3 degrees however theres instances where it feels much warmer 4 to 5 degrees warmer. However, the key issue thats being disregarded is the ductwork. As we stated the airflow can be greatly improved due to the ductwork being installed inefficiently Mechanical one technician has requested that we leave the master bedroom door open at all times to rectify this. The ductwork in my home master bedroom section of the house needs to be redone. This issue has occurred in another bright house home of this same model. We had mechanical one review the air conditioning setup and they stated that theres a problem with the ductwork. That they fixed it with tape in 2 minutes instead of improving the ductwork that was installed improperly This is part of the issue of why theres not as much airflow in the master ********** particular, when the ********** Mechanical One came to evaluate the system they observed that the duct system in the master bedroom in our home in has several turns. Tight turn radius bends are generally discouraged in duct systems because they can significantly reduce airflow.

  Customer Answer

  Date: 08/26/2024

  Please see the attached inspection report provided by a third-party company stating  that the unit is not sufficient to cool the size of the home and the ductwork was done incorrectly in terms of the sizing.

  please contact me as soon as possible regarding this issue thank you

   

  **********

  Customer Answer

  Date: 08/28/2024

  Home builder put 2 ton unit for Ac undersized for the property which is 1765 SQ foot see chart below regarding the standards 
  ************************************************************************************************* Square Footage Air Conditioner Size (Tons)
  600-1,000 square feet 1.5 tons
  1,000-1,500 square feet 2 tons
  1,500-2,000 square feet 3 tons
  2,000-2,500 square feet 4 tons
  2,500-3,300 square feet 5 tons
  
  
  See attached estimate from third party independent ********** Coast to Coast
  ***HOME IS A NEW CONSTRUCTION HOME. ORIGINAL CONTRACTOR/BUILDER SHOULD BE GIVEN THE RIGHT TO FIX THE ISSUES. WE CANNOT PURSUE ANY WORK HERE UNLESS THE HOME IS OUT OF ITS 1 YEAR WARRANTY WITH THE BUILDER/HVAC CONTRACTOR **
  
  
  Existing home is almost 1800 square feet under air. Insulation is good, but it's standard blown-in insulation. Customer states unit runs essentially non-stop and customer likes it really cold. Home has airflow problems with certain areas being noticeably warmer. Due to the sizing of the unit in relativity to the size of the home, we recommend getting a load calculation done to determine the proper sizing required. There is a strong chance the existing unit at 2 tons is undersized. Typically with a home that is this size we see 3 ton systems being used unless the home has spray-foam/icening attic insulation.
  If you go with us, we'll take measurements, submit everything to an engineer who will do a block load for us to determine the proper sizing required. Load calculations are only as good as the engineer that does them. Our engineer is excellent. This load calculation will determine what size unit is required. If a smaller or larger unit than what is quoted here is required, we will re-bid the job with the proper capacity.
  
  
  
  
  The installation itself is not very good. New construction is typically done by the cheapest subs and builders like to use cheap contractors. 
  
  
  Float switch is pretty inaccessible and should've been done differently.
  
  
  Filter assembly used is the slimfit which will likely be a pain to change. Overall, cosmetics of the installation could be done much better.
  
  
  Upon Inspecting your duct system, we've noticed several issues. Ductwork is a critical part of the equation and if it's undersized, it reduces efficiency, output, and reliability. The newer systems are more efficient, but they're more susceptible to smaller ductwork and we need to make sure everything is up to par for your system to operate properly. Here's what we found:
  
  
  - Existing Plenum is really small for a 2 ton system. Needs to be enlarged for the capacity of the new system - Master Area is not as comfortable as other areas of the house and is noticeably warmer. We will enlarge/Increase the ductwork coming off of the plenum as needed to make this area more comfortable.

  

  Business Response

  Date: 11/04/2024

   

  "Dear ******* *******,

  
  

  We understand your frustration with the ongoing airflow issue in your master bedroom. We appreciate your patience and persistence in addressing this matter.

  
  

  We encourage you to stay in touch with your homebuilder to discuss further steps and potential solutions. They are the primary point of contact for warranty claims and can advocate for necessary improvements.

  
  

  Sincerely, Mechanical One"

  
  

  
  

  *** ****** Public Relations & Advertising Manager ************** - Office ************************************************************************************************************************************************* ******************************

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22160987
  
  I am rejecting this response because:
  
  This work was done inadequately by mechanical one mechanical one  should get involved with Britehomes and install an AC unit sufficient for this size home

   

   

  

  Business Response

  Date: 11/19/2024

  Good morning *** *******,
  

  I have spoken with our consumer services director and received the following information:

   As of 4/27/24 you are out of warranty. Your home passed rough inspection which is the ******** inspection completed during the construction phase. It then passed a final inspection before you moved into the house.

  On 6/4/24 a technician was onsite and found a small rip on 8 flex run to the master bedroom mixing box, he also straightened it out to maximize air flow. Master temp was within 2 degrees of the t stat with the door closed and the job notes reflect the homeowner was satisfied with the adjustments.
  
  On 7/10/24 the builder (Brite Homes) made you aware that they are satisfied with how the system is operating and that Mechanical One has meet their obligations.
  
  If you would like further Duct adjustments we can provide that service but you would be responsible for the costs.

   

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22160987
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Mechanical1, the ** contractor hired by *************, has been an absolute nightmare. They installed an undersized ** unit that fails miserably, leaving one of my bedrooms sweltering at 90 degrees during the day. To add insult to injury, they routed an air duct through the uninsulated garage, cutting over into the outside front foyer before finally reaching the bedrooma completely unacceptable and unprofessional setup.But the incompetence didn't end there. Mechanical1 filed false plans with the city and blatantly misrepresented their work. When confronted, they refused to take responsibility for their shoddy installation and repeatedly made excuses instead of fixing the problem. Now, they're proposing to install sensors throughout my house to monitor the temperature, but they won't even do that for another two weeks. Meanwhile, I'm left suffering in this heat.And it's not just me10 other homeowners in my community with the same model are experiencing the same issues, and both Landsea Homes and Mechanical1 are refusing to do anything about it. An issue they known about for over 18 months. Steer clear of this company if you care about quality and honesty. Their atrocious workmanship and refusal to stand behind their work make them a terrible choice for any HV** services.The ** company continues to make the same installation in every "Waterly/Seagrass" model they do for Landsea. The attached image shows the plans they filed with Palm Bay. The green line is the actual path the duct takes to Bedroom5.

  

  Business Response

  Date: 10/08/2024

  Mr. Arnold, 
  
  We understand your concerns regarding the ductwork in your Landsea Homes home. While the duct layout meets all applicable building codes, the installation may have been influenced by the specific structural conditions for duct work access to parts of your home. We've been working closely with Landsea Homes to address your concerns and provide a satisfactory resolution.Landsea would be your point of contact as per the contract of purchasing your home. If you have further questions or require additional assistance, please don't hesitate to contact Landsea Homes directly.
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regard the issue of air conditioner located at *** ********* *** ********* ** ******
  40 days ago, at the end of June, the technician from mechanical one visited my site to repair my brand new air conditioner, which is still under warranty. However, to my regret, the air conditioner is still not functioning, and there has been no ETA provided by the technician for the resolution even though I called mechanical one many times.
  
  I urgently request mechanical one to take this matter seriously and expedite the repair process. It’s crucial for my comfort and well-being, especially during these hot summer days.
  
  Please update me on the progress and the expected timeline for fixing the air conditioner.

  

  Business Response

  Date: 01/10/2024

  Good afternoon, 

  
  
  The update for the BBB complaint is we have reached out to the tenant for *********************** phone, email, and text to schedule an appointment to install the part (unit is operating). The homeowner who resides overseas I called left voicemail, texted, and emailed also. Our goal is to establish communication with the tenant and/or the homeowner to provide service to the customer. We would also like to offer a free maintenance agreement for their HVAC system to the homeowner for the inconvenience.  Please let me know if there is anything else Mechanical One can provide to resolve this subject matter.

  *****************************, Director of Operations Mechanical One