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Business Profile

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Deltrans Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deltrans intentionally scheduled a diagnostic test 2 weeks out that required an independent tow of a vehicle whose make and model they do not service. My car had a transmission issue/code and I was referred to Deltrans for service. I did the online inquiry that specifically requests the year make and model of the vehicle. I was contacted by the owner, *** ***, to confirm the information provided and schedule an appointment. At no point in time did she share that Deltans does not service infinitis. It caused undue hardship on my family during an already trying time. So not only did my car sit undrivable for 2 weeks awaiting "service" I also paid for not 1 but 2 tows and a useless diagnostic that I had to get redone at the 2nd shop anyway. This decision on her part was not only unethical it was predatory and egregiously greedy. My time and money was not just wasted but stolen. I would not recommend Deltrans to anyone looking for service providers that won't deliberately waste your time and steal your money.

    Business Response

    Date: 10/18/2024

    I apologize for not replying sooner.  The email was not sent directly to me.  Thank you for the opportunity for us to reply to the customer’s statement.

     

    Attached is the statement from Deltrans and several examples of other Infiniti customers that were satisfied with our service on their Infiniti. 

     

    We will be returning Ms. ***** ****** payment of $105.00. – her address was listed on the customer information. 

     

    Thank you for your attention to this matter.  If I can provide you any additional information about this situation, please contact me.

     

    Customer Answer

    Date: 10/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

    Regards,

    Complaint ID: 22266288

     

     

     

Deltrans Inc. is BBB Accredited.

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