We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

PCOnline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for PCOnline's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PCOnline has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • PConline365

      700 Prides Xing Ste 202W Newark, DE 19713-6109

    • PConline365

      1800 Ogletown Rd Ste B Newark, DE 19711-5474

    Customer Review Ratings

    1

    Average of 14 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • James K

      Date: 07/25/2025

      Conpany not responding to 5 customer services inquiries regarding Computer not work that is still within 1 year warranty.

    • Richard M

      Date: 07/15/2025

      I am sick and tired of you Amazon sellers promising a product by a specific date, and then contacting the buyer on the day of delivery to tell them they won't get it for nearly another week. I purchased a laptop from you that was supposed to be delivered yesterday and now I won't receive it until Thursday! It was needed for an event tomorrow. People make decisions about the products they buy based on how soon they can get them. When you lie about the date of delivery, that creates a problem. You should know exactly how many products you have in stock and whether or not you can meet the demand. Do you think this helps build consumer trust in your company? It doesn't! I will never purchase from you again!

    • Joan W

      Date: 05/12/2025

      PCOnline does not and have not refunded my cancellation for a 17.3 hp laptop and a hp printer. I have and my bank Truist have tried to reach them for a refund on a cancellation but have sent us through many foreigners that have been giving us the runaround. They keep lying to us but have not refunded the cancellation. My next step is to go to the media for bad business practices through Amazon who was the initial contact. I work to hard for my money and should not have through go through Amazon not requiring their third parties to pay up. Something needs to be done.

    • catharine b

      Date: 02/18/2025

      Shame on Amazon. No mention that it was a refurbished computer until you go well deep into the information. As soon as my last two products are delivered I'm closing my Amazon account. They know this is a b******* company and yet they allow them. Shame on all of them.

    • Al P

      Date: 12/23/2024

      PCONLINE sold me a Lenova desktop through Amazon that only operated for 4 months, I found out after it failed that it had NO WARRANTY, they did not contact me to help after messaging thro Amazon. The machine appears to have failed with a catastrophic failure, cycled on and off continuously with no video, not a chance of me troubleshooting this without service help. I have yet to hear from them.

    • Gloria L

      Date: 11/04/2024

      I purchased this laptop in April 2024. In August of 2024 the hard drive stopped working. It was sent to HP for warranty work. HP informed me that when they opened up the laptop someone had installed a third party hard drive and HP voided the warranty and sent it back to me. I contacted Amazon and after some time they agreed to give me a refund. I had to ship the laptop to the third party seller PCOnline US. I shipped the laptop and after PCOnline received it, they informed Amazon that it was not the laptop they sent me. I have the original box and I checked the serial number on the box (which was covered up by a white label) and the serial number on the laptop and the are different. Amazon now refuses to honor the refund and PCOline has the broken laptop. I am out over $1,000+ and I don't have a laptop. What an unethical way to conduct business.

    • Dan E

      Date: 07/25/2024

      I ordered an HP desktop that was fulfilled by Amazon. When the desktop arrived, there was absolutely nothing inside or on the box indicating that this machine had originated from a manufacturer. The machine itself, upon arrival, would turn on, but the video card was defective. Even the way this machine was packaged in their box was indicative that this product came from literally anywhere other than a manufacturer or authorized reseller.

      I do not recommend buying from this seller and seriously wonder if their business model is built from shipping defective, open-box units with expiring (or expired) manufacturer warranties and turning a profit on their restocking fees.

    • Michelle C

      Date: 07/08/2024

      As stated by others here, do not buy from them. Similar to another review below, I ordered an Acer Aspire and with all battery saving features engaged and with no additional software installed and only using a browser, the battery drains in less than 3 hours. They refuse to address the problem even though I sent it in for evaluation. DO NOT RECOMMEND.

    • Anjan M

      Date: 05/21/2024

      Avoid this vendor at all cost. I bought ASUS newest Viobook laptop though Amazon but failed to notice that I was buying from a third party. I bought it as I was travelling out of USA for almost 4 months and during that found Laptop was not working as the battery was dying in a short time. Upon coming back I contacted AMZN and I returned the brand new Laptop as it was. This vendor neither replaced the laptop nor tried to fix the problem with the battery. They charged me $ 436.06 for restocking fee and returned only $ 143.00. Amazon tried several times to get my money back but this vendor did not do anything. They received the new Laptop back and also kept my $ 436.06. Never buy anything from PCOnline.US

    • Susan B

      Date: 05/13/2024

      I ordered a laptop from them, and am very disappointed. The box it came in said Windows 11, but it was actually Windows 10. There were no decent instructions--it was very frustrating trying to use it. It wouldn't even let me add the Google chrome app, which would have probably worked much better.

    PCOnline is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.