About

Local BBB:

BBB Serving Delaware

BBB File Opened:

12/15/2015

Business Started:

7/8/2010

Business Incorporated:

7/8/2010

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Aerotrainer

Golo for Life

GOLO Foods

Business Management:

Mr. Chris Lundin, CEO

Ms. Jen Brooks, President

Ms. Eden Covington, Director of Customer Experience

Licensing information

Additional Information

Payment methods

Visa, MasterCard, Discover, American Express, Check, Money Order

Refund and Exchange Policy

GOLO, LLC backs all products including Release® with a 60-day money back guarantee on your first order. The 60-day period begins on the day that your package is received. If you wish to make a return, please contact us at (800) 730­-GOLO (4656) within the first 60 days of receiving your order for a return authorization number and return instructions. 60-day guarantee is good for first time orders only, limit one per customer. Please contact us to ensure that you are eligible for a refund before returning your product to GOLO; returned items that are not eligible for return will not be mailed back to the customer. Please note: in order to receive a full refund, all items returned must be complete. For example, if you are returning a GOLO Metabolic Plan, all booklets must be included in your return along with remaining supplements if applicable, in order to receive a complete refund. All requests for refunds and returns must be made within 60 days of the receipt of your package. Your return must be postmarked within 7 days after the return instructions have been issued to you. All orders are processed in our warehouse immediately after order placement and therefore requests for address changes or order cancellation may not be possible. If we are not able to make the requested change, the standard return procedure as noted above should be followed in order to receive a refund.

Please note: GOLO does not pay for return shipping fees, and does not refund any shipping costs paid. Packages that are returned without a return authorization number and/or packages refused by the customer at the time of delivery will have a return shipping fee deducted from the refund: GOLO Booklets only - $5.00 deduction; Release supplements, GOLO Metabolic Plans & all other GOLO products- $12.00 deduction. To ensure proper credit to your account, GOLO recommends that you obtain tracking information on your return package. Please save your shipping receipt until your refund has been received. Refunds are processed within 7 - 10 business days of receipt. Shipping costs are nonrefundable. Credits may take up to 48 hours to appear in your account once they have been processed. Please refer to your financial institution for questions regarding this time frame. GOLO is not responsible for any bank or credit card fees that you may incur. Refunds issued by paper check will be sent via US mail. If you have further questions, please call Customer Support at 1-800-730-GOLO (4656)

If you purchased through an authorized third party (Amazon.com, Walmart.com or eBay) and are requesting a return, you must contact that entity for a return.

Business Categories

Health Products, Health and Wellness, Weight Loss, Exercise and Wellness