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Business Profile

Web Hosting

UltaHost, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 1 VDS Server through UltaHost starting on 10/27/2023 with automatic monthly renewal. I had recently changed the plan and also got a 2nd VDS server on 12/30/2023 which was also 3 days after automatic renewal of my 1st VDS Server. I cancelled the 2nd VDS Server due to horrible technical support, and the server not being usable for approximately 10 hours. This is well documented in their ticket #098643. The Technical Support tried reinstalling numerous times and claimed I was changing files when I didn't, and other crazy stories to pretend it was my fault somehow. Due to the treatment, I cancelled that 2nd VDS within 12 hours of purchase and requested a full refund in Ticket #134796, to which ***** ******* did not state I was ineligible, and I quote: "Please be advised that since you have two active services, we can only put the amount you paid through the credit balance." As seen above, there is no mention that you cannot get a refund if you have multiple servers. Please keep that in mind for the following: After cancelling my 2nd VDS Server, I then promptly cancelled the 1st VDS server within 2 days of renewal invoice #129531. I requested a refund of all money paid to be credited to my original payment method with ticket #802688 with the total amount being $214.15, to which **** ****** responded to with: "Unfortunately, your account falls under the non refund category, due owning multiple hosting plan with us." ***** ******* never mentioned I couldn't get a refund, and since ***** ******* did refund invoice #131617 as an account credit, that would deem **** ****** as incorrect, and that I am well within the policy to receive a refund. I told this to **** ******, to which Lucy said: "The refund of #131617 is an alternatives because your account falls under non refund category. That is why ***** ******* added the amount to your balance" How does that make sense? There's alternatives to policies now? Complete SCAM! I need my money back!!

UltaHost, Inc. is NOT a BBB Accredited Business.

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