Business ProfileforDavid A. Banks Inc.

We took our zero turn mower in for their “winter special“ for $220. My husband (12-5-2023) dropped the mower off and spoke to the service guy. He said it was $220 for the special that checks everything. Oil change, battery, tires, belts, hoses and blades. He was told we would get a call first to let us know how if there was anything else. Then the employee said it should be 10 days. After 10 days we did not hear anything, after two weeks still nothing. We called 5 times over a next two days. On Dec 20 we stopped in and there was a sign on front door. “Closed for two weeks for holidays” Meanwhile our mower is sitting outside in the rain not protected. After the first of the year we called again and no one answered the service line. They called back 5 mins later, it was the same guy my husband spoke to when he dropped it off. He asked the employee what going on with our mower since they had it for a month? The employee said they were waiting on a part that was back ordered. We asked him what part since we hadn’t been called about anything. All the employee said was it “needed a rod”. We told him that we were not happy that we had not gotten a call and asked how long and was told “any day”. A month later we finally got a call saying it was done and the cost was going to be $521! When we arrived the mower was still sitting in the yard unsecured and not under shelter and the keys were in the mower! He got on it and turned the key and it wouldn’t start so an employee had to jump the battery for us. Before we left spoke with the manager and was told that the employee “must’ve been the new guy and he forgot to call you”. He informed the manager that if the mower didn’t start we would be coming back in and he could replace the battery that should’ve been working from the first time. The mower didn’t start yesterday, so husband took the battery in today (3-4-2024) and the manager said he could do nothing for us other than give us $10 off new battery.