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Business Profile

Pet Services

Petworks LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Complaints

This profile includes complaints for Petworks LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Petworks LLC has 2 locations, listed below.

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    • Petworks LLC

      1869 Post Rd E Westport, CT 06880-5679

    • Petworks LLC

      930 Main St Bridgeport, CT 06604-4311

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled a service with a provider through Petworks and was charged the amount but the provider never actually showed up to complete the service. I tried to contact Petworks for a refund and they said they would check with the provider and have now ignored my follow up requests even though I have text messages showing that the service was never completed. Their website claims that the provider is verified but he tried to get me to place a deposit first via ***** which does not offer any protection for buyers. I then conceded saying I would pay the booking fee ahead through Petworks and have yet to receive a refund.

      Business Response

      Date: 06/11/2024

      Hi *****,

      We're so very sorry that the provider never showed up to complete the service. We issued you a refund of $173.25 on 6/10/2024. The refund should reach your account on or before 6/13/2024. 

      I did also call you earlier this morning. I left you a voicemail. I sincerely apologize if no one here at Petworks responded to your emails and text messages. We're typically quite responsive.

      If for any reason you haven't received your refund by 6/13/2024, please let me know. My personal contact information is ###-###-#### and ****************** .

      Sincerely,

      Kevin K*****

      Co-Founder, Petworks

      Customer Answer

      Date: 06/11/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    Petworks LLC is NOT a BBB Accredited Business.

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