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Business Profile

Beauty Salon

Sharkey's Franchising Co., LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried repeatedly to get in touch with a manager/owner of Sharkeys Cuts, preferably for the location in ************ **. And it has been impossible. I have already left a 1 star review on ****, emailed the ************* email that is posted on the Corp page, and tried to reach via social media. No response. On June 14, I made an appointment, with Amy, for a haircut. I arrived at 2:22pm (2 minutes past appointment). Amy was working another client. I was told I was late by 2 minutes causes a wait of 10 minutes?? So I wait. 20 minutes later, Amy is done. Amy then takes the next 10 minutes explaining to me that shampoo is covered in the cost and the client is paying for this whether we want it or not and not many other places shampoo is included. I asked about the price because in all the times we've been to Sharkeys NEVER had a shampoo OR a blow dry. Ever. So I asked if i was cheaper with out. When she told me this, I made sure my daughter got the shampoo. During this time, Amy started talking about people who are sick and come in. She then also tells me "people who have cancer, she tries not work on them because she's afraid to touch them." I was appalled. A family member is in remission and I had to keep my mouth closed from saying anything. Moving to the haircut. Things were going fine. There was a little kid who was getting ready to leave, screaming and crying. Amy rolls her eyes and says that she keeps ear buds in her pocket because she gets migraines from kids. You work at Sharkeys. This might not be the place for you. Half way thru the haircut, she notices flakes in my daughters hair. She's convinced it is lice and stops. I immediately pay while Amy is trying to sell me every comb in the store standing 10 feet back. I quickly leave without getting a balloon and instead race to Giant for shampoo. (There was no lice by the way). I want my money returned and I never want to visit Amy or Sharkeys again.

  • Initial Complaint

    Date:11/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered product from Sharkey Corp which is same contact info as Sharkeys ********* in May 2023.. 3 months went by I cantacted mr sharkey he assured me the delay was manufacturing and he said it will get to me when the product came in.. I have called over 20 times left messages sent emails no response.

Sharkey's Franchising Co., LLC is NOT a BBB Accredited Business.

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