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Business Profile

Water Purification Equipment

Aqua Pump Company Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Aqua Pump Company Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aqua Pump Company Inc. has 2 locations, listed below.

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    • Aqua Pump Company Inc.

      1080 Copper Hill Road Suffield, CT 06093

      BBB accredited business seal

    • Aqua Pump Company Inc.

      169 W Stafford Rd Stafford Spgs, CT 06076-1018

      BBB accredited business seal

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My well water shut off and I called aqua pump on Thursday (10/31). The technician told me my well pump is good and I just need a new valve. He changed it and charged me $438 and my water was back on for 2days before it shut off again on 11/2/2024. A different technician came over and said we need a new fuse. He charged $670 and left. The water shut off again the same day. I called them again and the technician said I can look on YouTube and change the fuse myself.

      Customer Answer

      Date: 11/13/2024

      My case has been resolved. I reached an agreement with aqua pump, thank you

    Aqua Pump Company Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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