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Business Profile

Business Profile

Synapse Group, Inc.

Magazine Sales
Headquarters
Multi Location BusinessFind locations

Business Profile

Synapse Group, Inc.

225 High Ridge Rd

Stamford, CT 06905-3000

Contact Information

225 High Ridge Rd

Stamford, CT 06905-3000

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BBB Rating & Accreditation

Accredited Since: 9/16/1997

Years in Business: 30

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

1.24/5

Average of 55 Customer Reviews

Customer Complaints

146 complaints closed in last 3 years

29 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 9/16/1997

Years in Business: 30

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Overview

This company offers magazine sales and merchandise.

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
225 High Ridge Rd, Stamford, CT 06905-3000

BBB File Opened:9/13/1995
Years in Business:30
Business Started:3/14/1991
Business Started Locally:3/14/1991
Business Incorporated:1/1/1991
Accredited Since:9/16/1997
Type of Entity:Corporation
Alternate Business Name
  • Food and Wine Connesuer Club
  • Travel and Leisure Family Club
  • Travel and Leisure Golf Players Club
  • People En Espanol Discuentos y Mas
  • Ayuda en Carreterra
  • NewSub Magazine Service
  • MagazineDiscountCenter.com
  • NSS Magazine
  • Synapse Connect
  • www.magsformiles.com
  • www.freebizmag.com
  • Synapse Retail Ventures
Business Management
  • Ms. Jody Freire, Director of Customer Care
Contact Information

    Customer Contact

  • Ms. Jody Freire, Director of Customer Care
Additional Contact Information

Fax Numbers

  • (203) 391-0817
    Primary Fax

Phone Numbers

Email Addresses

  • Primary

Customer Complaints

146 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Billing/Collection Issues
Status: Resolved
anonymous user
I started seeing charges on my credit card about two years ago from this company and I had no idea what this company was. I didn't notice the charges for a while and they charged me three times a month for the last two years. I contacted them a year ago because I never signed up for any of their services and I have not received any magazines. They asked for my name and address which I have them and they said I did not have an account with them. I gave them my credit card and the dates of the charges from the three previous months and they said they were unable to assist me. I asked them for a refund and to stop the charges. The charges have still been coming out three times a month every month.Read More

Customer Reviews

55 Customer Reviews

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How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Monica E

(1 star)

09/03/2020

I was promised free magazines in exchange for my ***** ******* miles. I understood that if I did not cancel the subscriptions would be renewed after a year. But they charged me immediately for the full subscription - a tricky way to make money and scam people -assuming many people will not check their charges or recall what the offer was. I called the magazines and cancelled and am expecting a refund. But it is this company that should be refunding my money and miles. This is a scam that probably preys primarily upon seniors . Shame on them and shame on ***** ******** for partnering with them.
... Read More

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
225 High Ridge Rd, Stamford, CT 06905-3000

BBB File Opened:9/13/1995
Years in Business:30
Business Started:3/14/1991
Business Started Locally:3/14/1991
Business Incorporated:1/1/1991
Accredited Since:9/16/1997
Type of Entity:Corporation
Alternate Business Name
  • Food and Wine Connesuer Club
  • Travel and Leisure Family Club
  • Travel and Leisure Golf Players Club
  • People En Espanol Discuentos y Mas
  • Ayuda en Carreterra
  • NewSub Magazine Service
  • MagazineDiscountCenter.com
  • NSS Magazine
  • Synapse Connect
  • www.magsformiles.com
  • www.freebizmag.com
  • Synapse Retail Ventures
Business Management
  • Ms. Jody Freire, Director of Customer Care
Contact Information

    Customer Contact

  • Ms. Jody Freire, Director of Customer Care
Additional Contact Information

Fax Numbers

  • (203) 391-0817
    Primary Fax

Phone Numbers

Email Addresses

  • Primary

Local BBB

BBB Serving Connecticut

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.