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Business Profile

Heating and Air Conditioning

Cobra Heating & Cooling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last August 29, 2024, my wife and I signed a promissory note with Cobra Heating and Cooling in the amount of $2,745.52 to be paid in six monthly payments of $457.87 starting on Sept. 29th of that year. The money was to complete payment for finishing an air conditioning system for our daughter and son-in-law at ** ********* ***** ** ***********. Only after I made the last payment in March did I realize that the contract was incorrect and I had made a seventh payment and was owed $457.87 by Cobra. Tim, the owner, claimed several payments were late, even though I had mailed them from Stratford to his Bridgeport address days ahead of the monthly deadline. While there may be one or two late payments that brought high interest, Tim gave me no proof of this, even though I had supplied him with copies of checks and bank statements that said otherwise. After I emailed him that I had contacted the BBB by phone two months, he quickly called me to say that the check was on its way, but addressed to my son-in-law. That was more than two months ago. Earlier, on August 5, he had sent me an email saying that "partial payment" would be forthcoming within eight weeks. It has now been more than eleven weeks and I haven't received a cent. From the erroneous promissory note to his unsubstantiated claims of late payments to his stonewalling of payment, Tim and Cobra Heating and Cooling have been unprofessional and underhanded. I would like your help in settling his claim.

Cobra Heating & Cooling is NOT a BBB Accredited Business.

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