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Business Profile

Tax Consultant

Phoenix Financial Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PLEASE STOP CALLING ME!!!!!

    Business Response

    Date: 08/15/2024

    We have placed your number into our Do Not Call System. 

  • Initial Complaint

    Date:03/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls almost daily a couple times a time. We have told them several times that we are not interested in the services that they are offering and to please remove our number from their call list. They either agree to remove the number or just hang up. I even went as far as calling the 888 number on their website to ask that they stop calling. We shall see if that works.

    Customer Answer

    Date: 03/04/2024

    We received yet another call this afternoon from this company even after we told the man who called this morning to remove our number from their call list.  I was assured that it had been removed.  The call was received on 03/04/24 at 1:45 pm.

    Business Response

    Date: 03/15/2024

    It is not our intention to contact anyone multiple times a day. Our records are not consistent with ************************** assertions. We will conduct an internal review. And we will most certainly honor her request to not be called. 

    Customer Answer

    Date: 03/15/2024

     
    Complaint: 21382489

    I am rejecting this response because:

    Thier records are absolutely wrong and I have gotten into verbal confrontations with these individuals when they call.  After I tell them we are not interested in the services they have to offer and to remove us from the calling list, the representatives become increasingly aggressive.  One woman called back three times in a row, and was incredibly rude to our receptionist, because she couldn't leave a voicemail because the voicemail was full.  So unprofessional.  Just as long as they do not call us ever again, I will accept resolution, but I wanted it to be documented that their response is bullsh*t and they are lying.



    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been called at least twice a day for the last three weeks by this company. I have expressly asked them to no longer call me, and have received several calls from them, using other numbers as well. Today, 12/19/2023 I specifically informed the sales person that if the calls did not stop, I would file a complaint here, however within an hour I had been called again. This type of harassing, and high pressure sales is deplorable, and should not be allowed.

    Business Response

    Date: 01/08/2024

    Our records do not show a call history completely consistent with this complaint. However, we have placed this number into our Do Not Call system and will not call it again.    

    Customer Answer

    Date: 01/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/13/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call our business and we are not interested in there services.

    Business Response

    Date: 01/24/2023

    We have placed the business' phone number into our Do Not Call System. We will not contact them again. 

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