Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 18th I called *************** Hyundai at 10:15 AM and talked to **** ********* since my mechanic told me the oil pump should still be covered under warranty and to go to the dealership vs paying him. **** told me if it was for sure that it would be covered. I had the car towed from ***** Automotive to him. He told me it would be several days until he could get to it.March 24th **** called me to tell me the car did not need a new oil pump and proceeded to tell me the car had several other issues, which I knew were not true since my mechanic checked these including it needed spark plugs, VPS additive, cabin filter, fuel induction service, transmission fluid, engine filter replacement. I had a free oil change so that was taken off the total. I said please do what is necessary to make the car run and I don't want extra services. On Thursday March 20th around 12 PM my husband went to get the car. He asked about the report but no one could give him an answer and **** was at lunch. They only provided him the receipt. The car only acts up after long distances typically and he was able to make it ********** 3/31/2025 after not driving the car this weekend since we were out of town, I drove to the recreational center and the car had trouble starting and it did not accelerate as quickly. It seemed to be lagging. ***** ********* (my husband) called ***** Automotive to ask and they told us what they fixed would not solve the problem and the "dirty oil" would not cause the car to act this way. The car is now at their shop to fix since we trust ******* concern is we are 2 months from the Hyundai warranty and it should be covered, but now I will have to pay out of pocket. I had to use a tow to get it up there and they charged me for a service that was not needed and the car is still not functional. I would like the report of the diagnostics and they refused to give to my husband when he called today. This was supposed to be covered and now I am responsible for the cost.

• Initial Complaint

  Date:07/05/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my Tucson less then a year ago and my turbo charger went out. I made an appointment May 3rd to drop my car off. I dropped of my car May 2nd and left my keys in the drop box. The morning of the appointment I called Hyundai and confirmed that they had my car and everything they needed they said yes. Forward to May 20th I have gotten no update on my car. I called they asked me 3 times when I dropped my car off, put me on hold for an hour and hung up on me. I called back with no answer. Called again the next day and again was asked 3x when I dropped my car off. After 45 min of waiting someone picked up just to find out they lost my keys and they had no idea they had my car even though I had called twice after I dropped it off to confirm they had it. Then they blamed the tow truck driver for losing my keys. There was no tow truck driver I dropped it off myself they said they had to order a new key and it would take a week. Called a week later no key had been ordered. 4 days later they said they found my key and would have a diagnosis in a week as the service manager was on a cruise. Finally got the diagnosis which costs $3k I picked up my car payed $300 for the diagnosis and took my car home to find 13 screws sitting in front of my windshield and noticed the skid plate was missing under my car. I waited a month and a half to get my car back with no resolution and not one apology.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used car 2 weeks ago and the transmission went out,took it to the service center and they looked at it and said the problem was going on for years,was not informed of any issues and they said it was checked out and everything was great

• Initial Complaint

  Date:04/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ****** in my car on March 8, 2024 for the diagnosis of a check engine light on. The dealership mentioned that there was a delay due to shortage of personnel. I agreed and waited to hear back, but nothing, not a single phone call.On March 16, I contacted Hyundais customer service at ************ to file a complaint, and a case was created. The California representative stayed in touch several times from March 18 through April 5. They contacted the dealership and provided a status of my car, still pending due to shortage of personnel.Since it had been a while, I called the dealership on April 2, to learn about the status of my car, it had not been diagnosed yet. They were going to check with the technician and call me back, but I never received a call back.On April 3, I called the dealership in the morning to find out about the status of my car, it had not been diagnosed yet. They were going to check with the technician and call me back, but I never received a call back. I called in the afternoon, but the diagnosis I received was for another car. There was a miscommunication and the **** did not match mine. I was asked to call in the morning.On April 4, I called the dealership in the morning to find out about the status of my car, it had not been diagnosed yet. The service advisor, ***************************, diagnosed the car himself and did not find any check engine light on or history of it. There was nothing to be done. I picked up my car that afternoon.On April 6, after driving my car for more than 30 miles, I noticed the check engine light on coming up again.On April 7, I visited an auto parts store and had the car diagnosed right away. The check engine light on code is P2181. I hope this can be quickly addressed by the dealership.

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car about seven months ago with the help of the manager *** as well as the sales person *** *** has been amazing but there are some things that have come to my attention regarding fees in the contract that I was not aware of I put $10,000 down on the vehicle And none of that money went towards the principle of the car amount. And now, realizing that they are not Better Business Bureau approved that says something to me in addition to that the vehicle that I purchased was not the vehicle that I wanted, I was told that it was an all wheel drive vehicle when it was, in fact, a front wheel drive vehicle , so I felt like I was kind of tricked in a way and I unfortunately fell for it. I will be going to another dealership to trade the vehicle in to get a new vehicle but I have to wait because I have no money left based on the $10,000 I put down on the previous vehicle even though apparently that did nothing as far as helping me with the cost. I actually ended up paying more not less in the long run because of all of the Fees , well ****** learned I will never do business with this company again!!!

  Business Response

  Date: 08/01/2023

  All ***** of the down payment went towards the loan and we have full documentation of the deal. 

• Initial Complaint

  Date:04/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car needed an engine repair back in December. I dropped my vehicle off December 29. The time that they had my vehicle (3 months) I never got any communication on what was going on. When I had to drop off a loaner to get a new loaner one of the associates helping me in fact said did I tell you this was covered under warranty? I picked up my vehicle on March 18th. 2 days later I had to drive down to **************** (1 1/2 hours away from the dealer) my RPMS were really high and my car wouldn't shift gears in manual. It was stuck in 4th gear. I called foundation and they had me bring it in. The ******* there took it for a drive. He came back an hour later and said my car was fine. When I got in my car it miraculous started shifting gears in manual. Fast forward 2 weeks later. I am running errands with my 7 year old niece and had a car stop me saying that I dumped a bunch of coolant on the ground. I had to get my car towed to a local shop. Turns out my alternator belt shredded to pieces and foundation hyundai did not clamp my radiator hose back. I thought that foundation hyundai would have let me know that my belt needed to be replaced. I am out of pocket money now due to their lack of care.

  Business Response

  Date: 05/04/2023

  We have contacted the customer and we have resolved the issue and will be reimbursing the customer the out of pocket money for the issue. 

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my vehicle (Hyundai Tucson 2017) for repairs under warranty on January 3rd of 2023. I was told then it would be a couple of weeks, today is now March 29th 2023 & they still have my vehicle. My main complaint is the lack of communication theyve had with me in those couple of months, I have been the person having to call them to ask about the progress on my vehicle. I find it extremely unprofessional & its been a huge inconvenience for my ******** who both work. The service center never even offered a loaner vehicle until I finally brought it up to them myself & that was last week. I called again today , 3/29, to request the loaner vehicle & still waiting for a call back. The manager, named ******, has been little to no help telling me theyve got the ball rolling on it but still having to call them myself to make sure. I do understand that its a transmission repair & could be timely but I refuse to believe it takes up to almost 4 months to do it. I wrote a review on their ****** page about what was going on & after a month I finally got a response from who I believe is the owner? Anyway, their response was that they believe my vehicle was returned already, to which I responded, by email, that is not true, which led to some more email exchanges, which further led to The manager ****** calling me & apologizing & taking the blame. That conversation was now a month ago & seems like nothing is changing.

  Business Response

  Date: 03/30/2023

  This vehicle did come in on January 9 once it was diagnosed we found it needed a  turbo we then waited for customers extended warranty to come out and then we ordered the parts, after it was installed it was then the technician did find out about the transmission was slipping again with the customers extended warranty it went back and forth with them due to part pricing and parts needed to fix the. Finally they decided to just send us a used transmission it did arrive on March 29th and will be installed today on March 30th and the customer will get their vehicle back when we have completed the repairs. 

  That should be today or early on Friday March 31st

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Foundation has not only knowingly sold a dangerous car to my family, they cannot fix it and wont return the money. At this time, they have the car. Their VP of operations ***************************, threatened my family, and also committed slander by calling one of my employers presenting false information. This information included incorrect facts that the dealership had contacted me to refund my money, which it has not, and stated that I threatened women and people, which I never have. In fact, *** never even spoken to a women at foundation. Foundation threatened that they will put my family in jail. This company is obviously trying to cover something up with selling dangerous cars and then threatening customers and calling their customers employers to slander their name with absolutely nothing true.

  Business Response

  Date: 03/08/2023

  Foundation has submitted Mr ********* request for buyback from Hyundai on January 9th and is awaiting response from Hyundai. Foundation Provided a vehicle during the duration. The case # is Case#: 2023011101738C . 
  
  
  

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19540446
  
  I am rejecting this response because:

   

   

  Hello,

   

  I wasnt aware that I needed to continue to update my complaint.  My complaint with foundation Hyundai has NOT been resolved at any level.  I am very upset with their business practices and want my 45k back plus slander they did when they contacted my employer, who had nothing to do with the transaction.  None of my complaint has been resolved.

   

  Sincerely,

  ********************, **** *** *****

  
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 03/17/2023

  Foundation Hyundai did not submit paper work for a buy back in January.  Foundation Hyundai threatened to report the Loaner Car stolen unless I returned.   I have returned the loaner, they still have our car, since it doesnt run, we cannot move it from their property.   Foundation Hyundai called my employer (*********) on March 3^rd and committed slander and libel.

   

  This case if far from resolved.  They continue to lie.  We spent 40K on a car and traded in a car.  The new car they sold us does not work, cannot be fixed, and they knew of this issue before selling to us.  They have put my family in danger and continue to ignore us and blame us for them selling a car that does not work.

   

  This dispute is not resolved.

  Sincerely,

  ********************

  Business Response

  Date: 04/03/2023

  At Hyundai's request Foundation Hyundai will not communicate with ******************** and allow the buyback process to continue.

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19540446
  
  I am rejecting this response because:  It does not address the issues or the complaint.  Hyundai emailed my employer and committed slander and libel, they need to email back my employer and apologize.  My employer was not involved in the purchase of this vehicle.  Hyundai Motor Vehicle did not have our contact information, did not have any paperwork, or any items needed for the buy back.  And, the buy back process is not proceeding at any acceptable rate.  Foundation Hyundai has lied about any of the buy back process being initiated.  Foundation Hyundai re-claimed the loaner vehicle without the case or buy back being remotely close to complete, costing me and my family significant amount of additional money.  Foundation Hyundai has not addressed the complaints nor have they offered to help with any of our complaints.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using Autotrader.com to look at vehicles and ran across multiple SUVs at Foundation Hyundai that had IMPECCABLE pricing. I wanted to verify the pricing, so I went to Foundation Hyundai's website. The pricing there was the same as on Autotrader. Then, the chat representative opened a window and asked to assist me. I asked about multiple stock number vehicles and she verified the pricing on them. Then, sales consultants began emailing me. I told them that we'd take several vehicles at the price listed on both sites and confirmed via chat with their online representative. Of course, now they are saying that it is not the correct price. I could understand one vehicle being a mistake...but ALL of them? I can attach the entire chat conversation (and more screenshots of vehicles on Autotrader and their website), but I tried to include the chat it in my screenshots as well. Thank you for your attention to this matter.

  Business Response

  Date: 10/03/2022

  We are sorry about the issue this customer was having with sales and pricing but we did have a technical issue with our web page but it has been resolved and all the car pricing is now correct and thank you for telling us this so we may rectify this concern.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was driving to ******** from ********* on July 31st in my 2017 Hyundai ********. It broke down due to a recall in the middle of **** and I was stranded. I bought a flight to ****** the rest of the way and had my car towed the rest of the way. I got my car to my appointment on August 11th at Foundation Hyundai. It has been 6 weeks and they STILL have not started the repair. They told me the repair was supposed to start on the 3rd of September and I would have my car shortly after that. I have spent so much money just trying to live normally but without my car it has been a nightmare. I have started a case with Hyundai consumer affairs but they have not been able to help me yet either and I cannot afford to keep waiting in the dark.

  Business Response

  Date: 09/16/2022

  Thank you, I have looked into this and we actually looked at the vehicle on 8/16/22 found that the vehicle needs an engine replacement we go authorization and approval from Hyundai on 8/18/22 we then ordered the parts we have all the parts but 1 at this time and that is the intake manifold. I show that this part is on backorder and has an eta of 9/21/22 but that is not a confirmed date so I will have our parts department make a call today to see if we can get a update on the date. I have left the customer a message about what is going on with his vehicle and I will follow up with another call later today. As far as what I see he attached like tow bill and air fare he would need to contact Hyundai Motor America about those charges that is not something the dealer would be involved in. I hope this answers all the questions if not please let me know.