BBB remains operational and focused on serving our business community.

BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Please check out resources available to you at BBB.org/coronavirus. Some of the sources of information BBB relies on are temporarily unavailable. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. BBB information and Business Profiles reflect the most current information available to us. We appreciate your patience as we and everyone in our communities focus on addressing this crisis.

Headquarters Location

HomeAdvisor

Contractor Referral

Businesses pay HomeAdvisor an annual membership fee and can purchase leads to connect them with project-ready homeowners.  Not every le…

This is a multi-location business. Find a location

Additional business information
Government Actions: The People of the State of California v. HomeAdvisor Inc. et al.

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved.  We are providing a summary of the government’s allegations, which have not yet been proven.  On March 14, 2018, the San Francisco Di…

Accreditation
BBB accredited business

HomeAdvisor, at its headquarters and all its company-owned locations is BBB Accredited

Accredited Since: 5/18/2015

Years in Business: 21

BBB Rating
A

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 1902 Customer Reviews

Want a quote from this business?

Get a Quote
Map

Overview

Businesses pay HomeAdvisor an annual membership fee and can purchase leads to connect them with project-ready homeowners.  Not every lead will turn into a job and can depend on the business’s ability to close the transaction.

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
14023 Denver West Pkwy Bldg 64, Lakewood, CO 80401-3253

BBB File Opened:4/28/2000
Years in Business:21
Business Started:2/26/1999
Business Incorporated:2/26/1999
Accredited Since:5/18/2015
Type of Entity:Corporation
Number of Employees:1500
Alternate Business Name
  • HomeAdvisor.com
Business Management
  • Mr. Sean Miller, Customer Care Supervisor
  • Mr. Matt Zurcher, Senior Vice President
Contact Information

    Principal

  • Mr. Matt Zurcher, Senior Vice President
Additional Contact Information

Fax Numbers

  • (303) 980-3003
    Primary Fax

Phone Numbers

Customer Complaints

1,823 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
HomeAdvisors continuously reaches out to us so that we will pay them for their services. We had originally listened to the many, frequent, sales pitches and politely explained that we have plenty of jobs and do not wish to pay for their services. Eventually, it got tiring as we'd repeat that cycle sometimes twice a month. We thought it was worked out as they finally stopped calling and emailing my husband (this took insisting we be removed from call list and unsubscribing from the many unsolicited emails) but they then got ahold of my number and thus we repeated the cycle. I again politely declined and asked that we be removed from call lists stating we would contact HomeAdvisor should we ever need their services. Eventually, I got frustrated and was adamant to a caller that they leave us alone. Here we are a few months later and last week I received a call (luckily, I know to screen for the 502 area code by now because I know if I answer the calls/attempts will increase) and, shortly after the call, an email. This is borderline harassment. I've told them at least 6 times to remove our company from their call list, we do not wish to pay for their services but they still continue to call and email.
Read More

Customer Reviews

1902 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Mary C

09/11/2020

HomeAdvisor did an excellent job finding the company information I needed.
... Read More

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
14023 Denver West Pkwy Bldg 64, Lakewood, CO 80401-3253

BBB File Opened:4/28/2000
Years in Business:21
Business Started:2/26/1999
Business Incorporated:2/26/1999
Accredited Since:5/18/2015
Type of Entity:Corporation
Number of Employees:1500
Alternate Business Name
  • HomeAdvisor.com
Business Management
  • Mr. Sean Miller, Customer Care Supervisor
  • Mr. Matt Zurcher, Senior Vice President
Contact Information

    Principal

  • Mr. Matt Zurcher, Senior Vice President
Additional Contact Information

Fax Numbers

  • (303) 980-3003
    Primary Fax

Phone Numbers

Business Categories

Local BBB

BBB serving Greater Denver and Central Colorado

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.