Business ProfileforFootprints Floors

Footprints floors in *******, owner ***************************, was contracted to complete approx ****sqft of hardwood flooring. Weve had a number of issues. After many attempts, we havent been able to resolve the damage or poor quality of work done in the home. The manager, *****, visited to review work and told us he sent over 120 photos to ***** to show issues needing to be fixed beyond even what we requested. One person arrived to fix the work, only worked on two issues, made it worse and incomplete. They claimed to have upcharged us over $1k as a referral fee to floor and decor where we purchased the flooring. Floor and decor install customer care claims they have evidence that we sought the referral and that a quote was given, but that there is not a referral fee and that our work done with their preferred contractor (Footprints floors) wasnt documented or shown paid after the quote and so they cannot resolve anything. Weve made many attempts to have issues fixed without success. The varying representatives from Footprints Floors who arrive to correct issues never know whats going on, argue and do not have tools or complete the job. When attempting to contact corporate, there is only a voicemail and weve received no response. We were quoted approx $7400 including the referral fee and finished two sets of stairs. The stairs were removed from the total because how badly they were done and it was agreed the rest would get fixed with about $500 left to pay after. They also never adjusted our quote after wed completed some of the sqft ourselves prior to their install. The job wasnt completed on time and not cleaned up. The dust was so bad, we had to take our child to the ** for an asthma attack and spent days mopping every surface. Theres evidence of damage throughout the home where the flooring boxes were slammed into walls/doors/ceiling