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Business Profile

Appliance Installation

C and R Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Installation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an Ego zero turn electric riding mower from Lowes with extended warranty. ***** wont charge. C and R Repair Solutions was assigned to the claim. They have told me that there are no repair places but refuse to submit this to Lowes so that I can get my money back so I can purchase a new mower. It cost me $4999.00 plus tax so not a cheap item. I have been trying to get a resolution for the past two months.

    Business Response

    Date: 06/09/2025

    Our business is C and R Repair we do HVAC work.  I believe you have filed the complaint with the wrong company.  

  • Initial Complaint

    Date:05/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A brand new furnace was installed in our home two years ago. The furnace was apparently completely wrong and now our furnace has burned up in two years. We had a terrible time with the installation and I could not get them to come fix it. This is the worst company Ive ever dealt with and Im in real estate.

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 10 installed a brand new a/c unit per our home warranty contract and the unit motor immediately didnt work. Came and replaced it and noticed a very loud noise coming from the unit but they wouldnt address is then. Compressor goes out on this NEW unit one month later with >90 degree days. Called them back and they said they closed the ticket and wouldnt come service or replace the unit that never worked correctly from Day 1. Now we are fighting with them and the home warranty company for the past week with still no resolution and no a/c. When you try and get in touch with the company- they will only accept text messages and wont return them. My home warranty company cant even get in touch with them to resolve this I would like them to make this right. This a/c was a lemon and they knew so. We would like a NEW (functioning) a/c. It is HOT in ******** right now and we have a family of seven with children, and elderly woman and pets. This is NOT acceptable

    Business Response

    Date: 08/03/2023

    As much as we can appreciate the frustration of this customer, sometimes new equipment is faulty.  The contract the customer holds with their home warranty company notes a 30 day recall period.  Because the equipment failure was reported more than 30 days after install, the customer has to have a new ticket.  This is not our policy, this is the contract with the warranty company that covers the customers home. To add fuel to this fire, It is always a bit difficult when dealing with a manufacturer warranty and does take a bit of time.  We are in continual communication with the customer and the warranty company as we resolve this matter.  We have an install of a new compressor set up for 8/10.  The appointment is confirmed and there will be no charge to the customer for this equipment replacement. 

    Thank You

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted our home warranty company on 10/4/22 about a concern we had regarding the draining in our furnace. They scheduled an appointment with C&R repair on 10/5 at 10am MST. ****, one of the managers for C&R inspected a repair that had been done by a different company for the home warranty, and confirmed the repair was not done correctly. He could not get the part so told the home warranty the furnace should be replaced. (Prior to this, it should be noted I had *** come to inspect the repair because I was skeptical of the work and the repair person and they confirmed it was not a good repair). The furnace was installed by C&R repair on 10/31. After meeting with *** on 12/2 for some electrical work, I became more concerned about the furnace repair. *** told me a permit should have been pulled which I was not aware of, and they told me the kink in our drain should be reexamined. Because I was worried about the quality of work done by C&R, I had *** do an inspection on the furnace. On 12/7 an inspection was done and immediate repairs were found costing $1,856 and recommended additional repairs of $1,097. I reached out to C&R for a permit in the meantime, and cannot get them to return my calls, they said they would send the permit on 12/5 and have not sent anything. The calls I have placed go straight to voicemail. The *** repairman told me today that when he cut into the pipe for the Carbon Monoxide, it was not even glued at the joints and the pipes fell apart. If it had shifted, our house would have been filled with Carbon monoxide. This company has similar complaints on Yelp, and seems to be extremely unsafe. I can provide texts, emails, exchanges and the workup provided by *** Plumbing, Heating and Electrical, which is an excellent company. I am acquiring additional info from *** on the repairs that were done today and can supply those at a later date.

C and R Repair is NOT a BBB Accredited Business.

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