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          Ghent Motor Co has 1 locations, listed below.

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            Business ProfileforGhent Motor Co

            Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/18/1989

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Automobiles, Service, Parts, Accessories, Collision repair, Lube oil and Filters and all automobile maintenance items.

            Business Details

            BBB File Opened:
            4/1/1989
            Years in Business:
            34
            Business Started:
            4/1/1989
            Business Started Locally:
            4/1/1989
            Accredited Since:
            7/18/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            65
            Alternate Business Name
            • Ghent Chevrolet-Cadillac
            Business Management
            • Mr. Robert D Ghent, President
            • Mr. Tim Ervin, General Sales Manager
            • Erick Ghent, General Manager
            Contact Information

            Principal

            • Mr. Robert D Ghent, President

            Customer Contact

            • Erick Ghent, General Manager

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/26/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Took my **** ***** Trailblazer to Ghent Chevrolet for service for a check engine light and air conditioner that wasn't blowing on half of the vehicle. Scheduled an "appointment" for 9/21/23 at 11:30 as this was a dated that would work for out family to be without a vehicle for two days if needed. Was told when took the vehicle in that it wouldn't be able to be looked at until Monday but that if we took it off of the lot that we would have to start over in the que. Left the vehicle there and to be looked at on Monday, 9/25, for the diagnostics and was expecting a call with estimate for repairs. Was called at 4 pm on Monday, 9/25 and told that they would need to have the vehicle for another couple of days before diagnostics could be run on it. When asked about compensation for this inconvenience of being without a vehicle for 7 days, was told that "sometime this happens. That there were multiple people in front of us." Yet we had to schedule an appointment for it to be looked at and now are going to be without a vehicle for 7+ days while they run diagnostics on day 7 and then how ever long it takes for the repairs. What is the point of an APPOINTMENT when the diagnostics aren't even going to be run that day. This is the fourth time that we have had this same issue, we schedule an appointment and then have to leave the vehicle for 3-4 days. Can't even make any arrangements to offer us a rental vehicle as "they just sent their last one out the door 25 minutes before." There needs to be something changed about this service process. If you are having trouble keeping up with appointments, don't make appointments! There needs to be some sort of compensation for being without a vehicle for 7 days before even diagnostics are run! It is different if you were waiting for a part for the vehicle. Plus, when returning a phone call about diagnostics not being run yet, was told that they had just talked to someone about this vehicle but couldn't tell me who they had talked to.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Andy L

            09/30/2023

            Ghent has been around for ages so when I saw a car that was a model I was interested in I thought I could make a deal. The car was 14 years old and priced at just under ****** dollars. I drove it and they came back with an offer sheet that was an insult to anyone's intelligence. Not because of the price they wanted for the car or their dealer handling fee. We all know they need to make money to stay in business. Items like over **** dollars for accessories that I did nit see an itemized list nor did I see installed on the car. The total price after all the add-ons would have been over ******. I sent them a message a few day later stating how disappointed I was with their sketchy tactics. They did not respond so I decided to leave a fair review so others will know.

            Ghent Motor Co Response

            10/04/2023

            Thank you for your Correspondence, all accessories are optional and itemized for clarification. I apologize that we were not able to help you in your search for transportation. Please feel free to reach out directly if you wish to further discuss. Thank you, *****************, GM *****************

            Local BBB

            BBB serving Northern Colorado and Wyoming

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