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          Find a Location

          Freedom Star Home Improvements has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Freedom Star Home Improvements

              2695 Patterson Rd Ste 14 Grand Junction, CO 81506-8815

            • Freedom Star Home Improvements

              560 S Westgate Dr Grand Junction, CO 81505-6920

            Business ProfileFreedom Star Home Improvements

            Windows
            Multi Location Business
            Revoked BBB accredited business

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.
            Accreditation Revocation:
            On 06/08/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.


            6B. Participate in mediation, arbitration or other dispute resolution services as requested by BBB.

            Contact Information

            2695 Patterson Rd Ste 14

            Grand Junction, CO 81506-8815

            Visit Website
            Email this Business

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessNR

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Freedom Construction are window, siding and door specialists.  Freedom Construction provides products with some of the Industry's most comprehensive product manufacturer warranties available on all our window, siding and door installs, and our shower/bath systems.

            Products & Services

            Replacement Windows & Doors, Siding , Bath/Shower Updates

            Business Details

            This is a multi-location business.

            Find a Location

            Freedom Star Home Improvements has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Freedom Star Home Improvements

                2695 Patterson Rd Ste 14 Grand Junction, CO 81506-8815

              • Freedom Star Home Improvements

                560 S Westgate Dr Grand Junction, CO 81505-6920

              Location of This Business
              2695 Patterson Rd Ste 14, Grand Junction, CO 81506-8815
              Email this Business
              BBB File Opened:
              8/22/2016
              Business Started:
              3/4/2008
              Business Incorporated:
              3/4/2008
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              7
              Alternate Business Name
              • Freedom Construction, LLC
              Business Management
              • Mr. Nicholas Rial, Owner
              • Mrs. Misti Rial, Owner
              Contact Information

              Principal

              • Mr. Nicholas Rial, Owner
              • Mrs. Misti Rial, Owner

              Customer Contact

              • Mrs. Misti Rial, Owner
              Read More Business Details and See Alerts

              Customer Complaints

              23 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/21/2023

              Complaint Type:
              Order Issues
              Status:
              BBB unable to locate business
              Two (2) separate contracts were entered into with Freedom Construction in July 2021 and August 2021. The project encompassed the replacement of all windows and four (4) french doors in our home. In excess of 70 phone calls have been made over the past two (2) years to try to bring this project to completion. No calls have been returned since July 2023. We are still waiting for warranty replacements on two (2) windows, punch list items that need completion as a result of their work, damage to our front door, and stucco repairs to the outside of the windows. These folks have proven to be less than reputable. I am not of the illusion that they will ever finish the project. I am looking for compensation for repairs that I have already paid for and will have to pay for in the future to complete the work.
              Read 22 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rick A

              10/28/2023

              I gave Freedom Star Home Improvements a check for $2750 for storm doors. I was told it would take about a month for the doors to be ordered and delivered then installed. After about two months I called but they did not answer and would not call me back. I finally went to confront them at their office and was told they were scheduled to install the doors October 6th, six months after they had promised. October sixth came and went, and still no doors. They would not answer the phone and they would not call me back. I tried to confront them at their office but no one is ever there. I went to try again on October 26th and there was a sign on their door that said the business was seized for non payment of taxes. This company has the worst customer service I have ever experienced. I know many other people have been victimized by this company and they need to be held accountable. How these people sleep at night is beyond me.
              Read 5 More Customer Reviews

              Local BBB

              BBB Serving New Mexico and Southwest Colorado

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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