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Business Profile

Funeral Director

Dove Witt Family Mortuary Inc - Fountain
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $16,095.17 for services from **** **** that did not meet the standards expected even though they claim a 100% service guarantee. We attempted to resolve directly with the branch manager who has been unresponsive. Heres a list of the service grievances:1. Scheduling conflict with the cemetery causing us to change the entire service time. 2. No communication of the time changes to vendors resulting in the clergy nearly missing the service. 3. Improper handling of deceased during transportation. 4. Incorrect attendance count provided to the caterers. 5. Incorrect thank you cards on two separate occasions never corrected. 6. Severe delays in jewelry orders and lack of accountability and communication surrounding this. 7. No hot water at the facility during services. 8. Lack of response, acknowledgement, apology from the manager/facility.

    Business Response

    Date: 07/22/2024

    On 07/22/2024, I have spoken to ***************************. She was calling in regarding to services that did not meet her expectations. We had a detailed conversation about her and her mother's concerns regarding her father's service. I am issuing a refund in which the amount of refund was discussed on and agreed upon by *************************** who is calling on behalf of her mother. I told **************** I would enter the adjustments and request the refund today and will follow up with her when the check is being mailed out. I advised this can take one to two weeks. ******* was pleased to have been able to voice her concerns and with the results of our decision. ******* has my direct contact number for any concerns.

Dove Witt Family Mortuary Inc - Fountain is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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