Business ProfileforLion Home Service

Started with replacing Electrical Panel, then they advised my Hot Water Heater and Furnace we past their normal life and should be replaced so I agreed to the work. After the installation of the Furnace, they said 'the inspector would not approve my furnace because of moisture in the crawl space'. Quoted me $10,000 to install the sump pump which I said was too expensive and questioned why so high. They said it was that expensive because of being in a crawl space. I did NOT see an itemized estimate but felt I better get it done because of a failed inspection. After the job was completed, I received an invoice by email with detail. They charged me $7,500 to dig the hole which took 2 guys 1/2 hour and they raved at how easy a job it was with nothing obstructing like pipes, etc. I felt I had been taken advantage of as another contractor told me he would have done it for $1,500. I called and asked to talk to owner but was called back by Quality Control. Despite all the work I had just had them do, they would not budge or offer any concessions. I have no complaint on the quality of work or the employees. Their flat rate for jobs is a rip off and I will not have them do any further work for me and would recommend that you get a competitive bid before authorizing work! No Inspector ever came either. Very unhappy!!

All of our pricing is given up front and prior to work being started. Signatures for approval of that work is also required prior to starting the work as well, so there are no surprises and any concerns regarding cost or work to be done can asked at that time, or at any time along the way. The charge for the dig itself is for manpower, the tight location (difficult access in a crawl space) and pouring of the concrete to include equipment, tools, and supplies. Our rates are flat an based on average industry time to complete that task. If it takes longer, we will not return to the customer looking for more money because the project is taking longer than expected. And there are occasions where a project takes less time than the average. Regarding the inspection, a letter with the permit and next steps for scheduling the inspection is mailed about 6 weeks post completion of work. This is a result of the timeline from getting final documentation from the city/town/county. That paperwork will advise you on how to schedule your inspection. This is done by the customer to prevent frustration with a middleman trying to coordinate schedules of the inspector and the customer. We encourage a second opinion in an effort to ensure our clients are comfortable with their purchase, especially on a high dollar job. This way we can answer any questions that *** arise.