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          iLending has 1 locations, listed below.

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            • iLending

              7257 S Tucson Way Englewood, CO 80112-3905

              BBB Accredited Business

            Business ProfileforiLending

            Loans
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.75/5stars

            Average of 736 Customer Reviews

            Customer Complaints

            55 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/22/2013

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

             

            iLending is a lending service that offers loans and financial services focused on automotive refinancing.

            Products & Services

            Auto Financing Services

            Business Details

            BBB File Opened:
            9/21/2012
            Years in Business:
            17
            Business Started:
            1/31/2007
            Business Started Locally:
            1/31/2007
            Business Incorporated:
            1/31/2007
            Accredited Since:
            11/22/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            6:00 AM - 7:00 PM
            T:
            6:00 AM - 7:00 PM
            W:
            6:00 AM - 7:00 PM
            Th:
            6:00 AM - 7:00 PM
            F:
            6:00 AM - 7:00 PM
            Sa:
            8:00 AM - 5:00 PM
            Su:
            8:00 AM - 5:00 PM
            Business Management
            • Ms. Stephanie Meinerz, COO
            Contact Information

            Customer Contact

            • Ms. Stephanie Meinerz, COO
            Additional Contact Information

            Industry Tip

            BBB Tip: What to consider when researching personal loans

            Customer Complaints

            55 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/02/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I got a letter in the mail from iLending saying I was pre approved to refinance my car loan. I scanned the ** code and entered my information and received a phone call 2 minutes later. A gentleman got my social security number, every detail of my car, my address, phone ************** & then hung up on me. He called back 1 minute later and continued asking me for the last 2 places I lived. I gave him the address to my last ************** hung up again. He called back 1 minute later and asked for my 3rd previous residency and (asked how much I paid in rent as well) then without warning the phone went to a hold signal with music playing.. that continued for 3 minutes before the phone hung up again. 1 minute later this man calls back as if nothing happened and continued questioning me on where I work and how much I make .. I told him this was extremely unprofessional and sketchy and that I would not be giving him any further **************** said okay. Understand. Have a nice day and hung up . I gave every single detail of my life to this man & believe this is a COMPLETE SCAM & UNTRUSTWORTHY AND UNPROFESSIONAL. I demand answers as to where my private & personal information went & demand to know what is being done with it. This is insane. No way this is a legit company.
            Read More

            Customer Reviews

            736 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Breta F

            1 star

            03/02/2024

            Im not sure what to think about iLending after filling out the app, I was contacted by **** and we started the process, he asked a bunch of questions which was understandable, after the questions, he asked me to send my ID, registration card, bill of sale of my lender now & a picture of the mileage. I sent all the info. He texted me that he heard from the *********** will go over the numbers with me but I didnt receive a call that day, so I called him the next day. During that call he asked me to unlock my Experian account so they could go back in because he wanted to get me a better deal. I asked what was the deal you had now? He fumbled.around and never gave me a straight answer. Red lags for *** unlocked it reluctantly than I received a text from ** stating that the credit bureau put a freeze on my account & I need to call them then call him back to start the process over with searching for another deal because he wanted a better deal for me. I called him and asked him why would the credit bureau do that and he said maybe because they think something ***** was going on with my account.I locked my account t even though he said they froze it than texted him to tell him I wanted to stop the searching because I was NO longer interested. I called JH yesterday (3/1/24) and the woman that answered the phone said he never responded to her ************* will give him a message to call mestill NO call but when he thought I was moving forward he called me right back all the time.My question to ************************* is: what happens with my personal information?Please adviseConcerned Customer

            iLending Response

            03/05/2024

            Thank you for reaching out *****! My name is *******************, and I am the ****** Services Manager here at iLending. First off, I wanted to apologize for the service that you received, and we will be taking this information seriously to provide coaching opportunities to improve our business. I hope I can shed some clarity on this situation. The initial approval that we were able to obtain for you (the lender we heard from intitally) had a rather large down payment structured into it, and most of the time we try and help people find better deals that will not require as much or nothing out of pocket. I am unsure on why there was no information presented to you on this, for knowing why we wanted to try something new would have made this process more smooth for you. Regardless, I wanted to assure you that your personal information that has been provided will not be used for anything or sold to any other companies. We have set you as inactive since you no longer want to proceed, and nothing else will come from this information. If you still have questions or concerns, please reach out to me at **************************************.

            Thank you!

            Local BBB

            BBB Great West + Pacific

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