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Reviews

Customer Review Ratings

5/5 stars

Average of 39 Customer Reviews

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Review Details

  • Review fromFreeman B

    Date: 06/12/2024

    5 stars
    My experiences with Borro have been exceptional. They are profesional, fair, great communicators and responsive. I highly recommend them!
  • Review fromShafia r

    Date: 06/12/2024

    5 stars
    We had an amazing experience with whole team specially ********. We used their services for the first time. They made us feel comfortable with the whole process. They have been very responsive, patient and answered all our concerns and questions in detail. The shipping process was excellent and we got all the items 12 hours of the final payment of the loan or closing of the loan very safely packed. We would definitely use them again. The loan application was very smooth and we had the funds in our account within ******* after they received the items. The application process was very easy and the team works with you very closely. During loan application until the end and even prior to looking into their services they answered all the questions even on weekends which was amazing. I would definitely recommend them for anyone looking into gold loan.
  • Review fromVivian N

    Date: 06/05/2024

    5 stars
    ***************** is very good and respectful! Fund hit very fast in bank account! Pricing is very fair!
  • Review fromMark B

    Date: 04/15/2024

    5 stars

    Mark B

    Date: 04/15/2024

    I was skeptical at first but **** and ***** were professional throughout the transaction and handled and respected my position. It was a great business in which to conduct a sensitive personal process.

    Borro

    Date: 04/19/2024

    Thank you so much we appreciate your kind words about our wonderful team!
  • Review fromLee A

    Date: 04/12/2024

    5 stars

    Lee A

    Date: 04/12/2024

    Superb company and superb customer service , *************************** was particularly fantastic to deal with

    Borro

    Date: 04/19/2024

    Thank you so much for your comments, we love hearing from our clients about their experience. We work really hard at service...and we appreciate our clients!
  • Review fromMeredith D

    Date: 04/09/2024

    5 stars

    Meredith D

    Date: 04/09/2024

    Best find ever! This is the most efficient, streamlined and enjoyable process to acquire equity from your valuables. When I read the reviews prior to engaging borros services, I thought it had to be too good to be true. Now, after several different transactions with the company, I can say, Believe it! My client representative *** has been nothing short of amazing while answering even the most inane questions. I highly recommend this process and I will continue using borro in the future.

    Borro

    Date: 04/19/2024

    Thanks so much for your kind words! We work really hard to provide fast and great service. We so appreciate our clients!
  • Review fromAmy K

    Date: 03/25/2024

    5 stars

    Amy K

    Date: 03/25/2024

    I have used this companys service several times over the last few years. They are very professional, personable, trustworthy, and all correspondence timely. The process is simple and quick. ****  and ***** provide just about the best customer service that Ive ever experienced. I appreciate them!

    Borro

    Date: 04/19/2024

    Thank you so much for sharing your experience - we work very hard at being client-focused and proving exceptional customer service. We so appreciate our repeat clients! 
  • Review fromLaurie W

    Date: 02/28/2024

    5 stars
    Great service, low interest rates. They make it incredibly easy with insured, overnight shipping labels, auto-drafts, the ability to use Zelle, and great customer service. Your valuables are safe with them! Highly recommended.
  • Review fromAlison D

    Date: 02/02/2024

    5 stars
    Very easy and seamless process and very helpful and responsive team!
  • Review fromPaige M

    Date: 11/01/2023

    5 stars
    I LOVE this company and their customer service!I worked with *** and she was super prompt, friendly, and made me feel very comfortable about the process. So glad I found them and will definitely use this service in the future. Love!!!

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