Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Office Space Rental

Shift Workspaces

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Space Rental.

Complaints

This profile includes complaints for Shift Workspaces's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shift Workspaces has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Shift Workspace for a virtual mailbox around 03/1/25. On 6/27/25 I contacted Shift Workspace to see what mail I had received. They confirmed that I had received one piece of mail for me from Arapahoe County Courts. They told me that the mail had already been picked up for that day. However, they advised me that it would be forwarded by **** by priority mail on 6/30/25 to my POB *****************************. On 6/30/25 I received an email from ****** ******* confirming that my mail had been forwarded by **** by priority mail. However, two weeks later and I still have not received the mail. I contacted ****** ******* on 7/7/25 a week later and advised her I still had not received the mail. ****** ******* stated that she contacted ********** the platform that they use to ship their mail. She stated that they do not have a tracking number, receipt or any record of the transaction. I then reached out to the **** and they stated that when items are shipped by Priority mail that it generates a tracking number. So, after talking to both the **** and the ********** and the information they provided. I do not believe that my item was shipped out at all. There is no paper trail or proof it was sent out. However, I was charged for postage which I have demanded a refund. But, it was never addressed by the supervisor Summer ***** or ****** *******. I'm ending my business relationship with this company. I don't trust them handling my mail anymore. They did not even apologize. I will have to make a trip out of state and take time. This is two valuable resources.

      Business Response

      Date: 07/24/2025

      Hi ******,


      My name is ****** *****, and I lead the sales team here at Shift Workspaces. On behalf of our team, I want to sincerely apologize for the inconvenience you've experienced regarding your recent mail correspondence.


      I spoke with Summer this morning, and I wanted to confirm a few details:
      A refund was processed on 7/15 to your debit card ending in 8654.
      The related mail item (Tracking Number: **********************) shows as delivered on 7/17.


      Summer also mentioned that you may still be interested in staying on with us at Shift. If thats not the case, I completely understand and would be happy to help release you from your agreement and make this right.


      Im here to support you however I can.


      Warmly,
      ****** *****

    Shift Workspaces is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.