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Business ProfileforMile High Van Lines
Current Alerts For This Business
On December 10, 2021, Better Business Bureau recognized a pattern of consumer complaints filed against Mile High Van Lines regarding customer service, billing, and delivery. Consumers allege being faced with higher fees at the time of delivery of the goods and items being held hostage. Consumers claim that Mile High Van Lines is unresponsive after the sale has been made, and have difficulties reaching customer service when needed before, during, and/or after the move. Consumers also allege the service provided is unprofessional, with movers showing up late for packing and loading items, showing up intoxicated, and behaving rudely. Additionally, consumers claim that their belongings were damaged due to the movers' negligence in packaging and/or handling.
BBB notified Mile High Van Lines of the complaint pattern. As of January 14, 2022, Mile High Van Lines has not responded to BBB's request to address the complaint pattern.
Additional business information
On December 10, 2021, Better Business Bureau contacted Mile High Van Lines concerning the following advertising claims found on their website, https://www.milehighvanlines.com/:
- "Professional, fast, reliable services that accommodate all your moving needs."
- "From the moment you express interest in moving with us, we dedicate you to your own Moving Consultant that will be with you every step of the moving process. At every point during your move, we are just a phone call away."
- "We have teams of professionals who are well equipped to handle any type of situation when it comes to moving."
- "In order to move with ease without causing any damage to the property, you should take the help of the professionals. "
- "There are a vast number of companies that offer good quality moving services to their clients, but we a notch above them with our reliable and efficient services."
- "We provide our moving services at very reasonable prices and there are no hidden charges in our quotes."
- "Save some money while you get superior quality in services when you hire us. Our team is highly skilled in its job and well equipped to handle all types of situations that come their way during the process of moving. "
- "Our residential movers in Seattle know exactly how to work around residential goods. They use the best of packing materials to pack the goods and take special care while loading and transporting."
- Website is not showing Washington or Colorado licensing information, which is required when advertising local moves.
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
Deceptively or falsely disparaging advertising of a competitor’s products or services must not be used. Comparisons should fairly reflect all aspects of the products or services equally.
Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be "#1 car sales in the city".
Claims relating to performance and results should be backed up by reliable evidence.
Despite written requests, as of January 14, 2022, Mile High Van Lines has not responded to BBB’s request for revisions and clarification in its advertising.
For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 15901 Collins Ave Apt 2504, Sunny Isles Beach, FL 33160
- BBB File Opened:
- 7/9/2019
- Years in Business:
- 15
- Business Started:
- 9/1/2008
- Business Started Locally:
- 9/1/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- ITX LLC
- Business Management
- Mr. Vadim Ivankov, Owner
- Ms. Mari, Owner
- Contact Information
Principal
- Ms. Mari, Owner
Customer Contact
- Mr. Vadim Ivankov, Owner
Customer Complaints
10 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
11 Customer Reviews
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Most Recent Customer Review
Barbara B
12/28/2021
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