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            Business ProfileforMile High Van Lines

            Moving Companies

            Current Alerts For This Business

            Licensing:
            BBB confirmed that Mile High Van Lines had not obtained a necessary license from Washington Utilities & Transportation Commission. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.wutc.wa.gov - 888-333-9882
            Pattern of Complaint:

            On December 10, 2021, Better Business Bureau recognized a pattern of consumer complaints filed against Mile High Van Lines regarding customer service, billing, and delivery. Consumers allege being faced with higher fees at the time of delivery of the goods and items being held hostage. Consumers claim that Mile High Van Lines is unresponsive after the sale has been made, and have difficulties reaching customer service when needed before, during, and/or after the move. Consumers also allege the service provided is unprofessional, with movers showing up late for packing and loading items, showing up intoxicated, and behaving rudely. Additionally, consumers claim that their belongings were damaged due to the movers' negligence in packaging and/or handling. 

            BBB notified Mile High Van Lines of the complaint pattern. As of January 14, 2022, Mile High Van Lines has not responded to BBB's request to address the complaint pattern. 

            Additional business information

            Advertising Review:

            On December 10, 2021, Better Business Bureau contacted Mile High Van Lines concerning the following advertising claims found on their website, https://www.milehighvanlines.com/:

             

            - "Professional, fast, reliable services that accommodate all your moving needs."

            - "From the moment you express interest in moving with us, we dedicate you to your own Moving Consultant that will be with you every step of the moving process. At every point during your move, we are just a phone call away." 

            - "We have teams of professionals who are well equipped to handle any type of situation when it comes to moving."

            - "In order to move with ease without causing any damage to the property, you should take the help of the professionals. "

            - "There are a vast number of companies that offer good quality moving services to their clients, but we a notch above them with our reliable and efficient services."

            - "We provide our moving services at very reasonable prices and there are no hidden charges in our quotes."

            - "Save some money while you get superior quality in services when you hire us. Our team is highly skilled in its job and well equipped to handle all types of situations that come their way during the process of moving. " 

            - "Our residential movers in Seattle know exactly how to work around residential goods. They use the best of packing materials to pack the goods and take special care while loading and transporting."

            - Website is not showing Washington or Colorado licensing information, which is required when advertising local moves.

              

            Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.

              

            Deceptively or falsely disparaging advertising of a competitor’s products or services must not be used.  Comparisons should fairly reflect all aspects of the products or services equally.

             

            Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be "#1 car sales in the city".

             

            Claims relating to performance and results should be backed up by reliable evidence.


            Despite written requests, as of January 14, 2022, Mile High Van Lines has not responded to BBB’s request for revisions and clarification in its advertising. 

             

            For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising. 

            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 11 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Professional packing, moving, loading, transporting, and offloading. 

            Business Details

            BBB File Opened:
            7/9/2019
            Years in Business:
            15
            Business Started:
            9/1/2008
            Business Started Locally:
            9/1/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • ITX LLC
            Business Management
            • Mr. Vadim Ivankov, Owner
            • Ms. Mari, Owner
            Contact Information

            Principal

            • Ms. Mari, Owner

            Customer Contact

            • Mr. Vadim Ivankov, Owner

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/12/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            After completing a detailed phone walkthrough and providing measurements and box counts-I received a moving estimate ($14,000) from Mile High Van Lines for a move (2/4/2022) from Washington state to *******. Upon day of moving a different moving company showed up that was brokered through Mile High. AFTER the movers had all our stuff loaded they had to revise the estimate due to additional square footage and are asking for an additional $8000! This is even AFTER we sold a lot of items previously included on the estimate. Mile High is not taking responsibility for a bad estimate and the movers will not deliver my goods unless I pay the additional $8000. You cannot speak with anyone of authority at Mile High-only customer service and they only tell yousorry, there is nothing we can do. I have sent numerous emails to the original estimator with no response. I understand an estimate is an estimate-but not 50% more than the original! 10-15% is the standard acceptable overage on an estimate-my hands are tied until I receive my goods..then I will use every resource to see that **** ******************************* no longer provides False estimates in order to increase costs at the last minute when the customer has no option because the good are already on the moving truck!
            Read More

            Customer Reviews

            11 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Barbara B

            1 star

            12/28/2021

            This is the worst moving company. They damaged all my stuff and then want me to fill out this claim that wants copies of records they should have and pictures. If its not filled out just right they reject it.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

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