Charlotte's Web Inc.

I placed an order on 12/15/20. I have yet to receive any shipping/tracking information or any other information needed, but I do receive 1-2 advertisement emails from this company on a daily basis (since 12/15/20). I have requested an order status on 1/6/21. The company indicates on their web site not to make multiple inquiries as it would slow their already slow response time. I did wait the 3-4 business days for them to reply. They did not. I have since made 2 additional requests for an order status or shipping/tracking information. Each of these requests have been kicked back by their system stating: "The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly." Which is not possible being that you cannot reach anyone by phone either.

Read 29 More Complaints

Customer Reviews

45 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Start a Review

Most Recent Customer Review

I ordered my product over a month ago. Upon receiving the order confirmation, they told me I would receive a shipping confirmation when the product was shipped out but that due to Covid, there would be a delay of six business days. When those were up, I thought it might be because of the holiday shipping so I gave them more time. After the holidays were over, I sent an email asking about my order shipping confirmation. I waited the 3-4 business days they quoted for a response and then another two just to be sure. I have done this three times now with no response from customer service. In the last two I have asked for a refund because I no longer trust in the product they might ship. I just want my money back for a product I don't think I will ever receive.

Read 44 More Customer Reviews

Business Details

This is a multi-location business.Need to find a different location?

Location of This Business
1720 S Bellaire St Ste 700, Denver, CO 80222-4312

BBB File Opened:	3/1/2016
Years in Business:	2
Business Started:	8/30/2018
Business Incorporated:	8/30/2018

Type of Entity:	Corporation

Alternate Business Name

CWB Holdings LLC
Stanley Brothers Inc.

Business Management

Mr. Matt Lindsey, Director
Mr. David McNamee, Senior Manager

Contact Information

Principal

Mr. Matt Lindsey, Director
Mr. David McNamee, Senior Manager

Customer Contact

Mr. David McNamee, Senior Manager

Additional Contact Information

Email Addresses

Primary

Business Categories

Health Products

CBD Oil

Essential Oils

Aromatherapy

Organic Products

Feed Supplements

Local BBB

BBB Great West + Pacific

More Info on Local BBB

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

⚠ Unsupported Browser Detected ⚠

Better Business Bureau^®

Business Profile