Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 2, 2021, my vehicle broke downthe dashboard lights came on, and the engine wouldnt start. I had it towed to **** **** Hyundai in Colorado Springs and worked with Tye in the service department. He suspected an issue in the lower part of the engine but couldnt confirm without performing several repairs. Based on diagnostics, I was advised to replace the crank sensor, conduct a fuel induction/engine decarb service, and install new injectors and spark plugs.Tye noted it could be something else but said these repairs were necessary to proceed. I now believe this was related to known Hyundai engine issues. I borrowed $1,620.76 from my father to cover the costs and was told the repairs were essential. I was never informed they were tied to reaching ******* miles or about the engine replacement campaign.On November 19, 2024, the car broke down again. Hyundai then diagnosed a failed engine and replaced it at no cost. I opened a case on December 10, 2024, and spent seven months providing documents and follow-ups. Due to delays from **** **** Hyundai, my case was canceled and later reopened. Only the rental car was reimbursed, and I was directed back to the dealer.On June 9, 2025, my son met with GM ***** *****, who referred him to Service Manager ***** ****. ***** escalated the issue but said hed never seen a case like this approved. He stated repairs were due to ******* miles, despite my vehicle being in for not starting. **** **** Hyundai charged me when the engine should have been replaced initially. They took my money, then replaced the engine.

  Business Response

  Date: 06/13/2025

  On October 02, 2024, Ms. ******* vehicle came in with a check engine light on, the vehicle quit running.  The Mileage was ******* at the time.  The vehicle was diagnosed with fault code PO335 "crank shaft position sensor fault".  The crank shaft sensor and maintenance recommendations were presented to Ms. ****** for a total of $1,613.95.  Ms. ****** authorized the repairs and maintenance.  All recommendations were completed and tested after repair was completed.  See repair order ****** (attached).

  On November 19, 2024, Ms. ******* vehicle returned with a check engine light flashing.  The mileage was ******* at the time.  The vehicle was diagnosed with fault code P1326 "knock sensor range/performance, crank shaft bearing failure:.  The technician contacted Hyundai to review fault code for possible engine failure, per warranty extension TXXM, Hyundai requested a bearing clearance test; the bearing test failed for excessive rod bearing clearance.  A PA-prior authorization was submitted to Hyundai for engine replacement per the warranty extension.  The replacement engine was authorized and replaced under warranty at no charge to Ms. ******* See repair order ****** (attached).

  The repair performed on October 02, 2024, was not related to the engine failure on November 19, 2024.  The vehicle was driven ***** miles between the two repair visits to support the first repair was necessary and not related to the engine failure.  It is our position that both repairs were necessary.  It was fortunate that Hyundai covered the engine replacement under warranty.

  In closing both General Manager **** ********** and Service Director **** ****** feel that there is no refund due to Ms. ****** since both repairs were not related and necessary.

   

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23447352
  

  Thank you for your response and for reviewing the documentation from the October 2 and November 19, 2024, service visits.
  I respectfully disagree with the conclusion that these were unrelated issues. Whats not being acknowledged is that both repairs were connected. During the October visit, I was advised to replace the crankshaft position sensor (P0335) and perform maintenance to see if it would resolve the problem. I agreed, trusting Hyundai Chapel Hills advice, though it was noted the repair might not fully resolve the issue.
  Work order ****** states: DID FIND CODES FOR ABS AND EPS BOTH CODES CAN BE CAUSED BY A *** FAULT. The *** controls critical engine functions, including signals from both the crankshaft and knock sensors. In Hyundai and Kia ********* P0335 and P1326 are known to be related. A damaged reluctor ring or crankshaft can interfere with sensor signals, causing P0335, and the resulting engine vibration can trigger P1326. These are not always isolated issues.
  After the **************** the vehicle was driven ***** miles, mostly on longer trips, which may have delayed symptoms. When my son spoke with **** ******, he was told no refund was due because the vehicle had ******* miles and service was necessary. Now the position is that the issues were unrelated. These conflicting explanations raise concerns.
  While I appreciate that Hyundai covered the engine replacement, the October repair addressed a symptomnot the root cause. I respectfully ask you to reconsider a goodwill refund or adjustment.

  
  Sincerely,

  
  ****** ******
  

  Business Response

  Date: 06/23/2025

  We have gone above and beyond to get you a engine replacement for your vehicle. 

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23447352
  
  I am rejecting this response because:

  Thank you for emphasizing Hyundai's commitment in providing a replacement engine.
  I appreciate the effort, but I want to respectfully revisit my request for a goodwill adjustment tied to the October repair. As I detailed earlier:
  Work order 273023 flagged potential ECM fault, noting ABS and EPS codes can be caused by an ECM fault.
  The ECM governs key engine signals, including crankshaft (P0335) and knock sensor (P1326) inputs.
  In Hyundai/Kia vehicles, P0335 and P1326 are often linkede.g., a faulty reluctor or crankshaft causes P0335 and the resulting vibration can trigger P1326.
  Those repairs targeted symptomsnot the root causeof an ECM or bearing/reluctor issue that later led to full engine failure.
  A goodwill refund would help close the loop on that initial repair, which didn't address the underlying fault. It would reflect a fair, collaborative outcome:
  I trusted Hyundai Chapel Hills diagnosis, authorized parts/labor.
  That October repair was effectively a testnot a standalone fix.
  Now weve confirmed the engine failure was tied to the same issue.
  I respect Hyundai covering the engine replacementbut believe a goodwill refund on the October invoice aligns with industry norms and builds goodwill, especially given the interconnected nature of these failures.
  Would Hyundai reconsider offering a refund toward the October repair? I hope we can resolve this to our mutual satisfaction.

  Thank you again for your support.

  Best regards,
  
  

  ****** ******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 03/26/2025 Vehicle broke down 20 minutes after buying the car. ** aware at the time of breakdown. Car towed back to dealership on 03/26/2025 right after breakdown. Dealership drove car on 03/27/2025 per frame freeze data. Dealership claiming we (purchaser) seized the engine on 03/26/2025.Dealership will not return calls. Registration done incorrectly. Plated in incorrect state. Unable to plate vehicle. Rejection of vehicle ignored by dealership.Dealership 3 day return not honored.

  Business Response

  Date: 05/30/2025

  Let me start by saying:

  I am not aware of any phone calls to my dealership.  I have not received any messages or have any voicemails.  

  ***** ******* and ***** **** ********** (customer) were both contacted by ***** in titles for proof of Colorado residence for ***** **** ********** they both refused to provide proof.

  Our policy My Peace of Mind can be reviewed - see attachment.

  Vehicle arrived (towed in) undriveable with a seized engine and vehicle would not run.

  We have had many conversations with ***** ******* & ***** **** ********** regarding this unfortunate set of circumstances.  I have offered to assist in repairing of said vehicle.  Customer requested that the vehicle be released to a tow company and was towed to an independent repair facility (of their choice) for a second opinion.

  In Conclusion:  Customer took possession of the purchased vehicle in perfect running condition and returned to the dealership via tow in with a seized engine.  Customer was offered a warranty at the time of purchase which they declined twice (see attachments)

  In closing I am still offering to assist in repairing said vehicle with customer participation since customer declined warranty. 

   

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23394734
  
  I am rejecting this response because:

  dealership has not offered a solution for the registration and title since Georgia bmv rejected the dealerships paperwork. ***** does not have external accounts in his name to show his current address. The car will need to be plated in Colorado instead of Georgia  
  

  Dealership drove the car the day they received the car. The engine was not seized when the car was towed to the dealership. This is shown in our report. 
  

  The dealership has not responded to our calls for 2 weeks now. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/05/2025

  Still willing to participate in the fixing of the vehicle. And willing to register vehicle were the customer would like it registered.With customer corporation.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From July 2023 to February 2024, I contacted the dealership on a monthly basis to ensure that work would be able to be completed on my vehicle prior to the expiration of a corporate extended Warranty. After 8 months of me attempting to contact the dealership, the vehicle was scheduled to be brought in and the work was finally completed, however, upon inspection of the phone records and emails it is blatantly obvious the dealership was attempting to void the warranty so they would not have to complete the work. The work was eventually completed after 8 months but additional damage was on the car as a result and the dealership took no actions to remedy even after calling them to let them know. I have records of every phone call between myself and the dealership and not once did the dealership attempt to contact me to give me an update on the situation or attempt to schedule the work. It was not until I got in contact with the ** that any progress was made and then the work took them two weeks to complete and damaged other areas of the vehicle. I made contact at least once a month and left voicemails only to maybe get a returned call a week or more after I had initiated contact with the dealership. The Service Manager and ** made false attempts at trying to potentially correct this blatant negligence only to again stop providing any contact or updates to the situation.

  Business Response

  Date: 04/17/2024

  In response to your complaint, it is correct that it took several months to complete the repair. Hyundai has a specific paint process that must be followed. We submitted the request to Hyundai for authorization to repair his vehicle. We then searched for a repair facility that would accept the estimate that we were given from Hyundai to perform the repair.  Due to the many hailstorms, we had here in Colorado Springs last summer there was a delay at the body shop in getting an appointment scheduled. Once we were given the appointment date, we then contacted ******************** and explained it would take approximately two weeks to complete the repair. During the repair process there were additional panels on the roof that required refinishing. We authorized the additional repair, also to install a new windshield. ******************** implied that the delay was to void his warranty, however, we do not have the ability to void the warranty on any vehicle and would never attempt to do so. When ******************** arrived
  to pick up his vehicle our Service Director with him and explained the lengthy process and delays and apologized for any lack of communication and inconvenience.        

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21581644
  
  I am rejecting this response because:

  A lengthy warranty process does not constitute ~8months of no communication or additional damage to the vehicle to complete the warranty work.

  In regard to the warranty itself, directly from Hyundai's website.

  The warranty coverage for certain 2018 model year Elantra, Sonata and Santa Fe Sport vehicles has been extended to 5 years from the date of original retail delivery or date of first use with unlimited miles.

  Initial contact and estimates were made and completed prior to being outside of the warranty. It is at this point that the lack of communication and attempts to delay long enough to be outside the warranty window started effectively attempting to void the warranty. Additionally, the warranty covers the entire vehicle but that was not honored and only portions of the warranty were completed. Upon receiving the vehicle back, comments were made indicating that there was additional paint warranty work that should have been completed. At this point, my vehicle is outside the warranty window, and I do not see the dealership honoring that warranty nor do I trust them to complete work in a timely manner or effectively communicate the actions that they may be taking.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/22/2024

  In response to your comment:

  
  I want to be completely transparent; Hyundai only approved a certain amount of funds that unfortunately made it difficult for the body shop to accept the Hyundai approved amount. **************** did in fact call in a favor to facilitate the work needed by the body shop (they were very inundated).  Your allegation of lack of communication is inaccurate. **************** and I have called and left several messages with no response.  Currently, I feel there is no additional work or compensation due to the fact that the local body shops are approximately 6-9 months out with hail and wind damaged work.

  *****************************.

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21581644
  
  I am rejecting this response because: I still maintain records that indicate only a single attempt has been made since I began this process to reach me. As I have extreme lack of confidence in the dealerships ability to treat me with dignity and respect, I find it very difficult and frustrating to return calls when I will face a similar situation as when the process initially began where I call only to be sent to voicemail with no calls returned. At this point, I don't believe I will get an upfront and honest answer for the reasons in which "favors" led to multiple different aspects of my vehicle being damaged. It has been apparent that I am not valued as a customer at this dealership. When I finally received my car back, I was told I would have follow-up conversations from the Service Manager and GM which that never happened. I in good faith, gave them another chance to correct the situation and was dismissed and disrespected once again, I have also had to contact my phone carrier to correlate phone records that no contact is occurring. I initiated contact a month after the initial work to indicate the damage I had discovered that should have been found upon inspection and return of my vehicle to me but was once again dismissed. Given the lack of respect and dismissive nature of the dealership, I can no longer standby and allow others to face a similar experience and will never recommend this dealership to any of the hundreds of subordinates under me in the military that will inevitably need a vehicle. My vehicle still has damage from the "favor" this dealership believes they did for me, and no attempt has been made to correct it even after giving notice.  It is obvious from the responses in this complaint alone, that the staff will continue to be dismissive and enact retribution for the simple act of bringing awareness through complaints and reviews of the terrible experience I had.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am financing a Hyundai volester ******************************************************* problems it wouldn't go over 40 miles an hour and it would shut off on me I visited the dealer several times letting them know now my engine is blown and now I was told that they had put a new engine in 2018 if I knew that I would have never purchased this vehicle I also asked the to exchange the vehicle and give me another and they told me I had to come up with 2 to 5 thousand dollars I'm on disability they know I don't have that kind of money please help don't know what else to do and now I having to pay for a vehicle that is not running

  Business Response

  Date: 11/30/2023

  Hello *************,

  We are sorry to hear about the vehicle issues you are having.  ***************************** (General Manager) was able to get information from the car warranty company.  They did inform him that unfortunately the turbo recommended is not covered. Please let me know if you would like to schedule an appointment to speak with **** about options available.  You can contact me at ************.

  We look forward to hearing from you.

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership owes me a refund for $2,120. I have attached the supporting document for it. I sent the cancellation form to a ************************* at that dealership and I still haven't heard back from them. It's been over 12 weeks, and the refund form ****** that refunds are usually processed within 3-6 weeks. I have tried multiple times to call, and even the Hyundai Corporation case managers who were working my case have tried to reach out to this dealership, but they have been ignoring our calls and refuse to settle this. I was advised by the Hyundai Corporation case managers to report this to BBB, so a resolution can be reached.

  Business Response

  Date: 05/22/2023

  Good afternoon,

  We apologize for any inconvenience. We have your cancelation request email dated February 15,2023 and our response email dated February15, 2023.  Attached you will find the copy of the refund payment sent to ENT ************ (your lienholder) for $1.307.05 on February 21, 2023. Any refunds are forwarded to the lienholder.   Again, we apologize for any inconvenience this may have caused.  Please do not hesitate to contact ***************************** (General Manager) or myself *************************** at ************ if you have any questions. 

  (Please see attachment)

   

   

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 20089073
  
  I am rejecting this response because:

  From the attached documents, you can review that I have not been in possession of the vehicle since October of 2022. I traded that vehicle in. So, I should have received the refund. And also, you can review from the attached documents that I am owed a refund of $2,120 (maintenance plan + windshield repair). ENT ************ has nothing to do with that. Also, you can review from the documents provided that once the trade-in was made, my ties with ENT credit union ended. 

  Please provide the refund to the address that I have on the cancellation form. And please provide the correct amount. $1307 does not seem to be the correct amount as I never used the maintenance plan that I had purchased. 

  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  1. You can tell from the attached Proof of trade-in and the Cancellation form that the **** is ***************** (refer to attached proof of trade-in and cancellation form doc.)

  2. The refund that was provided to the lien holder by the Dealership does not match that **** (refer to attached Lienholder refund doc.)

  3. Upon cancelling the policies after my trade-in I was informed that the dealership owes the refund (refer to "dealership owes refund doc.)

  4. I do not want to pay $100 for something that the dealership is clearly in the wrong, and have the wrong VIN # on file. I just want the refund for the Secure windshield and the Maintenance plan as I was promised by *************************. It totals $2,120.

  Regards,

  *********************

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Regards,

  *********************

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Hyundai IONIQ, which is under lease, in for service on 12/21/22. During that time the radio was evaluated and determined to be faulty. I was told it would be covered under warranty, that they would order the new radio, and follow up in a week with more information. Since that time, I have had zero communication on my warranty issue. I have texted the service rep, called the main line, and sent messages on the website asking for someone to contact me. I am always told that the service rep is unavailable but will call me right back. That has never happened. I called asking to speak to the service manager and was told they were unavailable but would call me right back. That never happened . I called and asked to be connected to the ** and was told they dont give out his information. Between my wife and I, we have attempted to get a response from the dealership well over a dozen times over the past 4 months. No one will ever call me back or give me any information about my warranty issue.

  Business Response

  Date: 04/14/2023

  We spoke with **************** and have made arrangement to have the part ordered and installed.  **************** is pleased with the arrangement.

  Customer Answer

  Date: 04/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/21/22 my car went into the dealership for an engine replacement it took two month to fight with claims just to get it covered by warranty ever since then Ive been waiting on an engine to be delivered. Ive been calling weekly every month here we are December 15 and yet no one knows the dealership nor Hyundai company service claim service knows where this engine is or if its even delivered so Im High sight I been carless since September 21. Offered no loaner or anything for my trouble even tho its covered under warranty

  Business Response

  Date: 12/15/2022

  Vehicle was towed to the dealership on 9/21/22 for earliest appointment on 9/26/22.  Technician discovered no oil in engine.  Century (extended warranty) claim started #MS1232841 9/27/22.  Century claim adjuster requested service maintenance records.  Century supervisor approved engine replacement, however upon further research engine is discontinued.  On 11/01/22 & 12/09/22 Hyundai Chapel Hills confirmed new or reman engine still discontinued and unavailable.  Hyundai of Chapel Hills (dealership) unable to locate a usable, low mileage engine.  Century was authorized to locate suitable (1 year-****** miles) engine. Century is paying for engine and replacement cost, customer is to pay $200.00 dollar deductible.  Loaner / rental not provided by Hyundai due to third party extended warranty claim (engine discontinued). We will update and keep customer informed of any and all updates moving forward.

   

  Customer Answer

  Date: 12/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle but decided to keep my rims. They did not change out my full size spare and when asked about it they said they shipped the trade in off already. I asked about compensation because the full size spare they didn't switch is useless and leaves me without an emergency. This is a safety hazard. After multiple attempts to get compensated I am still without a useable spare. This vehicle carries a full size spare which is expensive to replace.

  Business Response

  Date: 10/03/2022

  All work was completed per the customers request. We took the wheels off the vehicle that was traded per the customer request I'm willing to speak with the customer and have attempted contact three times.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************, and I am writing you to voice and make you aware of some terrible customer service at ***************** ********************** of *****************************************. I recently purchased a 2019 **** Fusion Hybrid from this dealership. The vehicle had a few issues that I requested to be repaired, the sunroof was cracked very badly, the wheels had a lot of curb rash, and the driver's seat had a large tear in the leather. The Sales Manager ***** agreed to take a look at these items and eventually agreed to having them repaired. I trusted ***** and purchased the vehicle at full asking price.The wheel repair was first. A gentleman came to my house, ground all of the curb rash out of the wheels and painted them. The repair looks pretty good, although the paint is not very even and somewhat spotty. I can live with the repair.The sun roof and leather repair were next. It took ****, who I was told was the service manager, about two weeks to source the replacement glass for the sun roof. I dropped the car off to be repaired and went to pick it up the following afternoon. When I arrived, it took the service team close to 15 minutes to locate my keys, no big deal just kind of frustrating. I walked out to my vehicle and then reviewed the repairs. The sunroof glass had been replaced with what would appear to be a used piece of glass. Although the glass has some scratches in it, at least it wasn't cracked. Now the main reason for this email is the leather seat repair. The tear in the driver's seat was pretty large, and realistically the entire leather skin would have needed to be replaced. The repair performed might possibly be one of the worst attempts to repair leather ever. Some sort of liquid vinyl has been smeared into my ventilated leather seat. It is so thick that you can feel it when you sit on it. I brought the Sales Manager ***** out to look at the repair with me, and he agreed it looked awful. He said he would contact me on Monday, it's now been a month with no response.

  Business Response

  Date: 09/07/2022

  I have had a meeting with the customer and we agree that the repair was not completed correctly and are going to complete the repair on the seat. Seat has been ordered. *****************************, General manager.