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          Groove Honda has 1 locations, listed below.

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            Business ProfileforGroove Honda

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/16/2012

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            11/15/2011
            Years in Business:
            13
            Business Started:
            10/22/2010
            Business Started Locally:
            10/22/2010
            Business Incorporated:
            10/22/2010
            Accredited Since:
            4/16/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Bret Petersen, General Manager
            • Ms. Vicky McManus, Business Manager
            Contact Information

            Principal

            • Mr. Bret Petersen, General Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On January 4, 2023 I went into Groove Honda (previously known as Freedom Honda) to test drive a car. The dealership withheld information to include how many keys were included, last oil change and fees to name a few. We put ***** down on the vehicle and traded in my leased vehicle. We noticed that they did not apply the ***** to the down payment of the new car and used over half of the down payment to pay of ******* of negative equity on my leased vehicle, leaving only ******* for the down payment of the new vehicle. They added additional fees of ****** anti-theft fee, ****** dealer fee for negotiated price (the price of the vehicle was not negotiated) and charged ******** in warranties when we were told it would only be ********. When brought to the sales managers attention we were told that we could get the money back and then he back peddled and stated that it could go for a down payment on a new car or it could only go back to the bank toward the loan. Also upon doing the math on our own, our loan should only be *********, not *********.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            patricia o

            08/09/2022

            truly a nightmare dealing with groove/freedom honda in **********. took it in 3 times for hands free link not working and they never tested it or repaired it. had the front camera system malfunction, 8 weeks for new part, they gave me a loaner, told me that that was all they would do for me, and tried to have me arrested and had police confiscate the loaner because they decided they wanted it back evern though the manager, ***********************, told me to my face that the only thing they would do for me is to give me a loaner. within 5 month I had it in 4 times for repair. 2022 honda crv!

            Local BBB

            BBB of Southern Colorado

            BBB Reports On

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