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Business Profile

Furniture Stores

La Fuente Imports
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • dawn C.

    Date: 12/31/2022

    I bought what I thought was a mirror with a beautiful tin punched frame for $152. I paid $62 in shipping. I received a tin punched frame that can't weight more than 10lbs. That's 41% of the amount of the frame. The website suggests I'll get a mirror, unless you read a paragraph in fine print on the description. On my order it says my shipping is N/A. I kept the frame, it cost my an additional $32. They are ripping off their customers and seem to have deceitful business practices.

  • Drake J

    Date: 08/02/2022

    We ordered tile from this company, $447 worth. One box of tiles was fine. The other box had tiles that were not cut correctly and thus could not be used to tile a wall, we discovered this halfway through tiling. I explained the problem to La Fuente and they said they could only refund what we sent back to them, unused, with us paying $75 in shipping. They also tried to say that as hand-cut tiles, they might have imperfections and because they mention this on their website, they expect that to insulate them from liability. Tiles that are not cut correctly can not possibly be used for their intended purpose, therefore a refund is required by law. But who is going to take the time to go to small claims court over this. All I could do was cancel our second order with the company and write this review. Quite disappointed, they should have refunded and looked to their supplier, not dump it on a customer.

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