ComplaintsforVail Resorts Management Company

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was gifted a 2-day ski pass for ******** at ****************. The person that bought me the 2-day lift ticket was told by a heavenly employee that I would be able to pick my dates to come to the mountain and ski. It turns out that was not true, and the 2-day pass expired shortly after it was gifted to me. Heavenly is not allowing me a refund on a two day lift ticket, even though their website policy says you can request a refund the day before your day on the mountain. I have not used any days on the mountain and Heavenly is denying my refund.

  Business response

  04/12/2024

  Hello, *****.

  Thanks for reaching out.

  I reviewed your account and confirm your lift tickets were valid from 1/05/243 to 1/08/24. Lift tickets are date-specific (in that range).

  We do provide refunds for unscanned lift tickets up to 5:00 of the date of expiration. I regret you were unable to use your lift tickets, and unable to contact us by 5:00 PM on 01/08/24.

  I confirm you reached out on 04/09/24 inquiring about a refund. Please note this is outside of the terms of refunds for lift tickets as explained above. Thank you for your understanding.

  Kind regards,

  ****

   

   

   

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i had surgery (pls see the attached file) but no refund has been done for my wife. Claim no: is M24A265091 please somebody explain why???

  Business response

  04/05/2024

  Hello, ******.

  
  Thank you for inquiring here regarding your wifes Epic Coverage refund request. I reviewed her account and confirmed the refund request with ******* is still open. It appears they are waiting for additional documentation or information. Please contact ******* directly at ************************* or ************** if you require additional assistance to file your Epic Coverage refund request. 
  
  Thank you for your understanding of the refund request process with Epic Coverage. Wishing you a full and speedy recovery. 
  
  Andy 

  Customer response

  04/07/2024

   
  Complaint: 21534260
  
  I am rejecting this response because: i sent every documents to ************************* or ************** my husband's and my son`s refund is done with the same documents but somehow agent ******************* is not responsive i made a payment to **** resort company so i don't want to deal with the 3rd parties pls review my documents and refund
  
  Sincerely,
  
  Volkan Yetmisbir

  Business response

  04/09/2024

  Hello again, ******. 
  
  Thank you for your reply. Thank you for sending your documentation to ******** regarding your Epic Coverage refund request.

  I appreciate your desire to not work with a 3rd party regarding your request. *******, however, is the team that manages all Epic Coverage refund requests, as reflected in the terms of your purchase and agreement to the terms of Epic Coverage at epicpass.com.

  If you are having issues connecting with the agent there, I encourage you to reach out with the contact information I provided so another agent non their team can assist you.

  Thank you for your understanding, and kind regards,

   

  ****

  Customer response

  04/09/2024

   
  Complaint: 21534260
  
  I am rejecting this response because: Dear ****, 
  the agent contact info  below never replies my emails/calls so i will file a law suit to small claim court againts you or the *******?

  as far as i know i must flie a lawsuit againts where the payments are made so its you

  this is final warning please refund my money 
  

  *******************
  Refund Specialist
  **************
  *************************
  
  Sincerely,
  
  ****************

• Initial Complaint

  04/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Original purchase 9/7/21 purchased online through snow.com No indication that you were automatically in a subscription/auto renewal; setting automatically auto-enrolls you. None of the advertising indicates it is **** Resort Management company its EPIC pass, which covers many ski resorts in and out of state. Spam emails come from snow.com with snow conditions details. In Sept-2023, I discover a charge for **** Ski Pass and RC on my credit card, with further research I see that I was charged in 2022 as well and I dispute the charges w/ my credit card company. **** takes until 11/27/2023 to respond with images from their own customer ********************** screens showing original 2021 purchase. When I get that denial to refute charges from Citicard, I begin the lengthy and difficult process of trying to get a refund. As part of the pass benefit, coverage for qualifying events could be used to process a refund request, but I was thwarted repeatedly by **** customer service representatives, and consequently Sedgwick by failing to accept/process claim on 2022/23 qualifying event.Snow.com / EPIC Pass advertising doesnt mention that 1) Buy a pass and never worry youll miss out on next years advance purchase discount because youre automatically renewed and 2) Fails to mention if you have a pass by have a qualifying event, you can process a request because your covered. The fact that I had to dig to learn these ********** thought I was purchasing a 5 day limited 2021 pass, & there was no reason to think I would be automatically charged by **** for something in the future. I couldnt block because you have to get them to turn off auto renew before the down payment. Their screenshots show area that I dont have access to in my own account. I wasn't able to delete payment ****************** customer service refused to send me confirmation I am not in auto renew & that I wont be charged. I have cancelled my credit card in an attempt to block charges in the future.

  Business response

  04/09/2024

  Hello, ****************,
  

  We have received your complaint regarding an Epic Pass that you purchased in 2021 for **** Resorts 21/22 winter season. At the time you purchased your pass you were unknowingly enrolled in their Auto Renew program which resulted in your pass being renewed for the 22/23 season. You requested your pass be cancelled and refunded and were told that you would have to submit a refund request through Epic Coverage. Regrettably, you were only informed of this after the 22/23 season had passed meaning you were ineligible for a refund. Additionally, despite requesting to cancel your pass, you were then renewed and charged in 2023 for the 23/24 season.
  

  We appreciate you taking the time to reach out and provide the details about your situation. **** Resorts is aware of your complaint and they are truly sorry for your ongoing frustrations. They sincerely respect your position and your feedback as a valued guest.
  

  **** certainly understands your concerns and they regret that your experience has been negatively impacted by any miscommunication or confusion. They were able to clarify that guests are presented with the option to enroll in Auto Renew at the time they purchase their pass, either online or over the phone. Guests then have the ability to cancel Auto Renew at any point throughout the season prior to the opt-out deadline in the spring. Email reminders are sent out multiple times prior to the deadline in order to provide adequate time for guests to make their decision before being charged.Unfortunately, as you are aware, **** indicated they did not receive a cancellation request in time and your pass was renewed.
  

  Per Vails Auto Renew policy, once the down payment is made,all Epic Pass products are non-refundable. This condition is outlined in the policy terms and conditions which are presented and agreed to at the time of purchase. You are welcome to review this policy more in depth by visiting ******************************************************.
  

  Although Epic pass products are non-refundable, **** Resorts did confirm that all purchases include Epic Coverage at no additional cost.This policy allows guests to request a refund if they are unable to use their pass due to a qualifying personal event. However, there are eligibility requirements that must be met in order to qualify. As you provided, requests must be made within the active season and as they did not receive a refund request during the 22/23 season, ***** partner company ******** was not able to review your case. As you were unable to cancel your pass, it was renewed for the 23/24 season. Fortunately, **** was able to confirm that your Epic Coverage request for the season was approved and you were refunded the full amount. They also confirmed that you have been removed from Auto Renew for all future seasons as to avoid any additional frustrations.
  

  We regret that we are unable to assist with your request for a refund of your 22/23 Epic Pass. Although **** Resorts certainly does understand your position, and truly respect your additional feedback, they did indicate that their current policies do stand and they cannot make any exceptions. They assure that your comments have been elevated to their leadership team as they review their current policies and procedures. **** appreciate your time and wishes you all the best as you move forward.
  

  Sincerely,
  ******

  Customer response

  04/10/2024

   
  Complaint: 21514736
  
  I am rejecting this response because: of all the reason's stated in the attached "reject vail resorts" pdf  and the "policy *********" pdf document (downloaded off the website.

  **** Resorts does not abide by the values statement to Do Right Act with integrity always do the right thing, knowing it leads to the right outcome. Nor does **** Resorts attempt to adhere to Drive Value by fueling business growth and guest loyalty through guest experience and continued innovation (www.vailresorts.com/about-us).The way **** Resorts fuels their bottom line and innovates is from old methods of scamming through the use an automatic subscription advertised as a benefitto never miss a season.
  Due to the only emails I received being 1) snow conditions and 2) a notice of a charge of a pass w/o affirmative current consent (which **** then proceeds to charge because you had to know you had to opt out before the deposit charge) and 3) misinformation by both EPIC customer service agents, ******** representatives,and even the policy ts & cs dont show a definitive deadline that disqualifiesyou from obtaining a refund. On page 14, paragraph items 4a. and 4b. end with the statement submissions may be rejected.  
  Regardless of that, not even one of your policies states that unequivocally you will NOT get a refund if a covered event occurs. And even if you do happen to document covered event, **** customer service people fail to properly inform, support,or process claims and frequently add to the length of time in getting the request to the right person for review. I fully documented, didnt make up or obscure any of my information, yet **** Resorts chooses to ignore the facts of a covered claim submission.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Repeated requests to be removed from their postal mailing list have been ignored. I want the junk mail to stop.

  Business response

  03/28/2024

  Hello, ********.

  Thank you for reaching out. My sincere apologies, I attempted to locate your account with the email address ***************************************.  However, our system did not find any active accounts that are affiliated with this email, nor with your ******, ** address you listed here.

  If you would like me to investigate further, please provide additional information so I can properly verify your profile. This may include the email address associated with your account, date of birth, your account or ********************** number. 
  

  Additionally, you can always customize your communication preferences in your epicpass.com account. Let me know if you need guidance on how to do that. 
  

  While I am not aware of our marketing team sending out any print materials, I will be sure to advise them to remove your name from any print mail list as well.  
  

  Best regards, 
  
  Andrew 

  Customer response

  03/28/2024

   
  Complaint: 21498864
  
  I am rejecting this response because: it does not adequately address my concerns. My mailing address is somehow listed in the company database because I continue getting junk mailers addressed to my name and address (not email). My name is spelled *******, not ********, perhaps that is why the company cannot locate my information.

  I do not have an account or an ********************** so there is no other information I can provide and there is no reason for me to provide my date of birth since I do not have an account. I want the mailings to stop and for my information to be located and deleted from the company's database.
  
  Sincerely,
  
  *****************************

  Business response

  04/05/2024

  Hello, *******.

  
  Thank you for clarifying whether or not you are a customer with us, and I apologize for any unsolicited mail you may have received from **.. I have request has been elevated to leadership and they will ensure your address is removed from any mailing list.

  Thank you and kind regards,

   

  ****

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am reaching out for help with a denied refund request from Epic Pass. I purchased a 4-day pass on June 2, 2023, and unforeseen family health emergencies have since prevented me from using it.In September, my grandmother was hospitalized with COVID-19 and a hip fracture, necessitating my role as her primary caretaker. Despite submitting a refund request to ********, Epic Pass's partner, with all required medical documentation, my request was denied due to it being submitted past their 30-day policy window. This policy was not something I was aware of, given the urgency of my family situation and my inexperience with their refund process.I have not used the pass and cannot foresee an opportunity to do so. I respectfully request your support in advocating for a reconsideration of my refund on compassionate grounds, highlighting the exceptional circumstances that have prevented the pass's use.I appreciate your consideration and hope for a favorable resolution that reflects understanding and customer care in difficult times.Thank you,******

  Business response

  03/28/2024

  Hello, ******.

  Thank you for reaching out here regarding your inquiry about your Epic Coverage refund request. I am disheartened to hear of grandmothers illness and injury. I wish her a full and speedy recovery. I understand this can be a difficult time for all family members. 

  I reviewed your account and confirmed you requested a refund through the Epic Coverage benefit included with your Epic Day Pass. While we provide Epic Coverage free of charge with every Epic Pass, the terms do reflect a 30-day period for requesting the claim with our partner ********. I regret to hear you were unable to request your refund within this time.

  Indeed, the terms regarding Epic Coverage requests are firm, and I regret ******** was unable to make an exception. I apologize we are unable to provide a more favorable solution outside of the Epic Coverage. 
  

  As always, feel free to reach out to ************ team for clarification of any of the terms regarding Epic Coverage refund requests. You can reach them at ************. 
  Any unscanned days remaining on your 23/24 season Epic Day pass remain valid for use at any of our resorts in North America. Many of our resorts are still open and will remain open well into April 2024. 
  

  Kind regards, 
  

  Andy 

  Customer response

  03/28/2024

   
  Complaint: 21492304
  
  I am rejecting this response because: The suggestion to simply use the pass ignores the core issues at hand and does not address my unique circumstances.
  I purchased this pass while in *****, unaware that I would soon be required to become the primary caregiver for my grandmother following her serious health diagnosis. This role has indefinitely anchored me in *****, far from any ski resort under your management. The assertion that I should use my pass disregards the reality of my situation: there are no **** Resorts facilities accessible to me, and my responsibilities as a caregiver prevent me from leaving my grandmother.
  Moreover, my financial stability is directly impacted by my inability to work while providing care. The funds tied up in the unused pass are not trivial; they are essential to my current living situation. To suggest that I am simply inconvenienced is to overlook the gravity of my predicament.
  Before appealing to the BBB, I sought resolution directly from **** Resorts, only to be met with refusal, even for a credit refund. Such rigidity in the face of genuine hardship is bewildering and, frankly, unacceptable. This is not merely a business transaction gone awry; it is a matter of basic human empathy and flexibility in policies when faced with unforeseen life events.
  I want to make it clear: I will persist in my efforts to secure a refund. The funds in question are vital to me during a challenging period of caregiving and financial strain. I urge you to reconsider your stance, taking into account the exceptional nature of my circumstances and the impracticality of the solutions offered thus far.
  This matter is far from resolved, and I am prepared to take further actions to seek justice and fairness. I trust that upon reevaluation, you will find the empathy and flexibility to address my situation appropriately.

  Sincerely,
  
  ***********************

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction: March 2, 2024 During our ski/snowboarding trip to ******, **, we upgraded our passes to access Hunter Resort. Unfortunately, one of our friends experienced a mini-stroke and was transported to the resort's first aid facility. Initially, he attributed his symptoms to vertigo, as he had experienced similar episodes before, but he was continually vomiting. We returned to our Airbnb to rest, and after about an hour, we arranged for him to be seen at an urgent care center. However, they advised us to take him to the emergency room, where he was subsequently admitted to the hospital.Before leaving the resort, the first aid team provided us with a case number and assured us that we would be eligible for a refund for everyone in our party affected by the incident. However, when our friend was transferred to another hospital two days later, we decided to prioritize his health over pursuing the refund for the ski passes, as we were informed that a refund would be offered.Upon returning to ********, we attempted to follow up regarding the refund, only to be directed to contact Epic Pass. Despite our efforts, both Hunter Resort and Epic Pass stated that none of us, including our friend who suffered the stroke, qualified for a refund.

  Business response

  03/29/2024

  Hello, *****. 
  
  Thank you for reaching out. I am disheartened to learn of your friends illness while visiting Hunter Mountain. I wish them a speedy and full recovery. 
  I reviewed your account and confirmed you spoke with our agents several times regarding your inquiry and request for a refund. As the agents noted, Epic Passes are non-refundable outside of a qualifying Epic Coverage personal event. I confirm you followed the appropriate process in requesting a refund through Epic Coverage. 
  
  You write that a member of the first aid team assured us that we would be eligible for a refund. I regret this is inaccurate information and apologize for any confusion or inconvenience this may have caused. As you have been subsequently advised, Epic Passes are only refundable per the terms of Epic Coverage. You can learn more and review these terms here: ********************************************************************;

  Thank you for your understanding.

  
  Kindly,

  ****

  Customer response

  03/29/2024

   
  Complaint: 21489679
  
  I am rejecting this response because:

  You are unable to use your Pass during the Core Season because you suffer an accidental bodily injury, a physical illness, or a physical disease that: (i) is diagnosed by a Physician after you purchase your Pass or (ii) presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass. To qualify, the injury, illness, or disease must prevent you from using your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. This provision applies only if you provide verification from a Physician.

  ******* suffered from a stroke and has an arteriovenous malformation. This will require gamma knife surgery at a later date and was told by the doctor not to do any physical activity. **** is his domestic partner who live together at their permanent residence. Even though ***** and ***** do not qualify for a refund, I believe that the person who is injured and their domestic partner should. 
  
  Sincerely,
  
  *********************

  Business response

  04/05/2024

  Hello again, *****. 
  
  Thank you for your reply. I appreciate you referencing some of the terms of the Epic Coverage included with your passes. Indeed, there are terms to refund eligibility under Epic Coverage. 
  
  If your friend and his partner have additional questions or concerns regarding their refund request, please advise them to reach out to ************ team at ************************* or ************** if they require additional assistance to re-file their Epic Coverage refund request.

  
  Thank you for your understanding, and I wish your friend a full and speedy recovery.

  Kind regards,

  ****

• Initial Complaint

  03/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a season pass for ********** ******** through **** Resorts. I spent $563 on two season passes that were never used. The resort was open for approximately 2 weeks the entire season. The days they were open, they limited hours making it impossible for me to use my pass. Epic Pass has refused to refund my money or give me a credit for next year. I spent $563 on a season pass that cannot be used, that was never used, and there was never a real opportunity to use.

  Business response

  03/22/2024

  Hello, ******. 
  
  Thank you for reaching out here regarding your inquiry about a refund for your Epic Season pass for Snow Creek. 
  Your 23/24 season pass included unlimited access to the resort during the season. Your pass includes additional benefits, including Epic Mountain Rewards, Ski With A Friend tickets, 50% off benefit tickets at out-of-area resorts (our ***********, ******** and western resorts are still open!), and Epic Coverage (covers personal events like injury/illness). 
  Indeed, we are all disheartened about the unseasonable weather conditions resulting in a shorter than expected season at Snow Creek. I regret if you were not able to use your pass during the time the resort was open. 
  As an advance-purchase and commitment product, the Epic Pass for Snow Creek you purchased provides great value for access to the resort. The terms, however, are that the pass is non-refundable or transferable, even in the case of unseasonable weather. You can always learn more here: ****************************************************, and thank you for your understanding. 
  In the future, if you wish to purchase a product with more flexibility, advanced lift tickets are available for purchase at ********************************************************************. Unscanned lift tickets are fully refundable up to 5:00PM of their date of expiration. Free free to contact our team at ************ with any questions about comparing pass versus lift tickets benefits and terms.
  Kindly, *********;

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought ski lift tickets to use during the 2023-2024 winter season to use in January 2024. At the time of our reservation, they said they were unable to open for the 2023-2024 season. Immediately afterwards, we were informed that they had permanently closed for the 2023-2024 season. We wanted to come and ski, but *********** would not allow us to do so. As a result, we would like a full refund. Thanks

  Business response

  03/22/2024

  *******************. 
  Thank you for reaching out here regarding your inquiry about a refund for your Epic Passes. I reviewed your account and confirmed you were assisted and advised earlier by an agent regarding your inquiry. 
  Your inquiry here references lift tickets, though in review of your account I confirm you purchased Epic Day passes in mid-November. 
  Please note Epic Day passes are a different product than lift tickets. The Epic Day passes you purchased are valid at 22 resorts throughout North America and are not date or resort-specific. You can use them any day of the season at these resorts (the restricted day passes being valid outside of restricted peak dates). 
  While Epic Day passes provide an incredible value for access to the resorts, they have a few terms that are different than lift tickets. Epic Day passes are non-refundable outside of an Epic Coverage claim. You can review the terms of your purchase as noted on your order at *************************************************************************************************************************************************************************;
  In the future, if you prefer a product with more flexibility, unscanned lift tickets are fully refundable up to 5:00PM of their date of expiration. You can purchase refundable lift tickets at any of our resort websites (>Tickets and Passes>Winter Lift Tickets). 
  We regret that unseasonable weather led to a shortened season at any of your favorite or local resorts. Several of the 22 resorts your Epic Day passes include access to have were open prior-to and remain open since January 2024. We hope you are still able to enjoy your day(s) on one of the mountains with your 2023/24 season Epic Day Passes. 
  Thank you for your understanding and think snow. 
  Andy 

  Customer response

  03/23/2024

   
  Complaint: 21423252
  
  I am rejecting this response because:

  They claim that it is their policy that the "Epic Day pass" is non refundable, but able to be used at any of their resorts. We have no access to any of their other resorts, or any way of using the "Epic Day pass". We could have only used it at ***********, the one we could have access to. 

  They claim that there is a way to purchase refundable tickets, and if this is the case, then their website is highly misleading, as their website led us to believe this was the best option.

  We will never give this company or any of their resorts another chance. We will be looking for another place to try skiing next year.

   

  Sincerely,
  
  JT

• Initial Complaint

  03/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  After losing my season pass earlier in the season on a chairlift at ********, I got a replacement pass, and my lost pass was not cancelled allowing someone to use it repeatedly without my knowledge. This person was caught on February 5th. I was never notified about this, and my season pass was cancelled do to "missuse". I found this out when I attempted to go up for the day and use my pass. After checking with customer service and calling many phone numbers that were provided to me the issue was never resolved and I could not get a call back to resolve this problem.

  Business response

  03/22/2024

  Hello, ****. 
  Thank you for reaching out regarding your inquiry about your pass card. 
  I reviewed your account and confirm your pass was deactivated due to fraudulent use by another individual. I do not confirm any record of you reporting the pass card as lost. 
  Note Epic Passes are non-transferable and fraudulent use does result in pass deactivation. Thank you for your understanding. 
  I regret to hear you had difficulty connecting with the access team by phone. We do offer many ways to contact our access team. If you have any questions or feel the pass was deactivated in error, feel free to contact the on-resort team at *****************************************. 
  Kindly, 
  
  ****

• Initial Complaint

  03/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased two 4-day seasonal passes, with the expectation of enjoying the benefits offered. However, due to unforeseen circumstances, my husband lost his job, prompting me to request a refund under the Epic Coverage Personal Event policy. Despite my timely submission, the request was denied, citing a narrow 30-day window requirement, which left ** feeling disheartened.Our subsequent attempts to address this issue directly with **** Resorts were met with obstacles and ********, exacerbating our frustration. After persistent efforts, we finally managed to speak with a manager named ******. Regrettably, instead of providing assistance or understanding, she adamantly cited company policy, offering no flexibility or empathy.This company is a great example of what greed looks like in *******. We are not even asking for a refund, just an extension so we can use the pass in 2024/25. It blows my mind as to how unbending they are.

  Business response

  03/22/2024

  Hello, ********. 
  Thank you for reaching out here regarding your inquiry about your Epic Coverage refund request. I am disheartened to hear of your husbands job loss. I wish him and your family a quick recovery from this difficult situation. 
  I reviewed your account and confirmed you requested a refund through the Epic Coverage benefit included with your familys Epic Day Passes. While we provide Epic Coverage free of charge with every Epic Pass, the terms do reflect a 30-day period for requesting the claim with our partner ********. I regret to hear you were unable to request your refund within this time. 
  Indeed, the terms regarding Epic Coverage are firm, and I regret ******** was unable to make an exception. Epic Passes are non-transferable to future seasons. Thank you for your understanding. 
  Any unscanned days remaining on your Epic Day passes remain valid for use at any of our resorts in North America. I understand if finances are tough due to the job loss, but I encourage you to make it up to one of the resorts and enjoy some days on the mountain if you are able. Feel free to pack your lunches and make it a budget-friendly day. 
  Kind regards, 
  ****

  Customer response

  03/22/2024

   
  Complaint: 21407414
  
  I am rejecting this response because: ******* says that the final decision is up to the company's discretion, in this case **** Resorts.  This is a perfect example of people just pointing at the other party without taking responsibility.  

  I am also unclear as to what the comment regarding any unscanned days are valid for use at any NA resort?  Does this mean that we could use this in November/December 2024?
  
  Sincerely,
  
  *************************

  Business response

  04/05/2024

  Hello, ********. 
  
  Thank you for your reply. 
  
  As noted, the terms of the Epic Coverage refund request process are firm, and I regret you were unable to submit your request within the parameters of the coverage. Thank you for your understanding and please accept this as the final declination of your request.

  
  Your 23/24 season Epic Day passes are valid during the 23/24 season. They will not be valid in the 24/25 season (November/December of 2024 will be in the 24/25 season). 
  Kind regards, 
  
  *********;

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩