Business ProfileforRill Unique Enterprises Rill

**** started business with me on 6/8/22. They pulled a total of $5900 from my account by 6/10/22 for their services. There was no contact from them until I reached out on 7/3. I got several excuses as to why no one from the organization contacted me during that time. There was several email contacts between then and 7/28/22. Then no one contacted us or reached out again until I once again reached out on 8/23/22. I got several more excuses for their inability to complete the contract. There are several emails over the next few days along with confirmation that they gained access to a system they needed permission to enter.I had to reach out once again on 10/18/22 to find out what was going on. I got an email saying that they still hadnt been given access to the system that they confirmed they had access to back in august. I got more excuses why work wasnt done. We attempted to move forward and have my team get access so we could start working in the system so we could start taking clients through their system. We have been denied access to their system for over a week. We tried calling, emailing, and contacting customer service with no one contacting us back. At this time I do not feel they will ever complete the work and have lost all faith that this company is professional, capable, or willing to work with us. I believe they took my money and have no intention of completing the work. They should not be a five start company with the BBB!Attached are most of the email communications and excuses Ive received.