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Business Profile

Handyman

Able Moving Handyman Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Able *********************************************** Services **** on 2/21 to move my furniture to a new home in ******, *** The movers broke my wardrobe, my desk, my bike, my rowing machine. I paid ****** ******* $1,750. I did not know the bike and the rowing machine were broken. I just knew about the wardrobe and the desk. He gave me $300 (around, I don't remember) for the losses.When I found out about the other equipment, I call the company, and left a message. However, no body returned my calls to discuss the ************ Moving mislead people by promoting the fact they were BBB accredited. They were in 2002.I need the owner, ****** ***** to repair my bike and my rowing machine.

    Business Response

    Date: 03/27/2025

    Able Moving and Handyman Services is authentically accredited via BBB. We work with a number of sub-contractors and Lateef is one of them. He however does not have any authority in his contractual obligation to book or service a move via Able Moving and Handyman without informing Able Moving and Handyman and receiving appropriate deposit authorized by the company. The company did not receive any deposit nor any payment from the customer nor have in its possession any contract with the customer's name on it. Furthermore, ****** has is own independent company and Able Moving and Handyman has no control over what he does. We do empathize with the customer and we insisted that Lateef has to resolve the issue with the customer or loose is employment with the company. He assured us that he will. We again empathize with the customer, and we are open to resolving this issue if there was a contractual obligation with the company.

     

Able Moving Handyman Service is BBB Accredited.

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