Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to simply ****** on 6/24-25 they were to do an inspection because my car was shaking . I was quoted a price of $85 for the inspection.. after the inspection they found out that my bulbs were out . I told them to replace the bulbs so after they replace the bulbs they told me the reason why my car was shaking that it was something in the transmission and it was going to cost $3,500 to replace I told them I did not have that kind of money. I was charged total of $202.73 so I paid the bill and drove home and parked my car and I got up on the 26th and started my car and was driving down the street and all of a sudden the lights started flashing on my dashboard like the automatic brakes system the traction control in the parking brake icons then the lights went off and I drove a little further and it happened again and I pulled over and turn the car off waited a while started it back up in got home and I called them and told them that what was happening to my car they couldn't get me in until the 7th So I drove my car on the 27th and the lights were really going crazy and I was dropping down and losing power and I brought my car back to my house called simply ****** frantic and upset and I spoke to a woman and she told me to bring my car in on Monday at 1:00 which was June 30th I get my car there and the owner was belligerent and he said that he would put it on the machine and all of a sudden these codes came up that were not there before.. I have him recorded with what he said to me.. he was very disrespectful and nasty. I was barely able to get my car I believe that Simply ****** tampered with my car twice because now it is leaking power steering fluid. They took advantage of me because number one I am black number two I am a woman and number three I am a senior citizen I feel like I was racially discriminated against and they took advantage of my advanced age.. I wish I would have never taken my car to simply ****** because they are dishonest crooks.

  Business Response

  Date: 07/03/2025

  The customer brought the vehicle into our shop on 6/25/25 complaining of a shuttter when putting the vehicle into gear and also when rolling down the windows.  the customer also stated both headlight bulbs were not working.  During our inspection we performed a full system computer scan with the factory software however we did not retreive any stored fault codes at that time.  The technician did perform a vehicle charging system test to verify proper alternator output.  Technician was unable to identify cause of concern without additional diagnosis.  Technician proceeded to confirm both headlight bulbs were burned out and required replacement.  The customer approved replacement of the headlight bulbs and the driver side rear tail light bulb.

  On 6/30/25 the customer returned with multiple warning lights illuminated.  We proceeded to retreive the following stored fault codes: 

  ABS:
  -C0042 POWER SUPPLY VOLTAGE FAILURE
  -C0057 ELECTRONIC CONTROL MODULE (ECM) CONTROL SYSTEM
  
  ELECTRONIC PARKING BRAKE:
  -C0231 ECM FAILURE
  -C0242 POWER SUPPLY VOLTAGE FAILURE

  Customer states that we are responsible for these faults.  Having only replaced a pair of headlight bulbs and a tail light bulb there is unfortunately no correlation between the current vehicle faults and the work that we performed on the vehicle. Customer stated that another shop tried to diagnose before us but was unable due to lack of any stored fault code(s).  Customer also requested we wash the wheels which we happily did free of charge.  

  We were also contacted by the vehicle owners son who was incredibly understanding.  While unfortunate we are unable to cover the cost of diagnosis or repairs for an unrelated issue with the vehicle. We have attatched copys of both invoices. 

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23548861
  
  I am rejecting this response because: I never stated that the other shop tried to diagnose but they were unable to do two lack of stored fault codes ..that is a lie.. I stated to them that I had taken my car to another shop the day before and there were no codes that came up on the computer... Which leads me to believe that they tempered with my car.. there were no lights coming on the dashboard or anything before I brought it to Simply Subarus
  
  Sincerely,
  
  ********* ********

  Customer Answer

  Date: 07/07/2025

  Hello my name is ********* ******** and I am filing a complaint against Simply Subarus.. I believe that they tampered with my car on purpose.. I forgot to add this to my complaint so I am using this email to let you know what the owner of the business also told me.. after the second time when I took my car to the shop to see if they would rectify what they did wrong to my car.. as I was leaving I told him that I just want to let you know that I have been in contact with the Better Business Bureau and he said he didn't care because they are not going to do anything and  he's not going to lose because he has won all three of his cases against him with the better Business bureau.. so that lets me know he has done faulty dishonest things to people's cars before.. Colorado is a one-party state so it is okay to record someone if one party knows that it's being done and I am that one party.. so I recorded our conversations.. if you would like to hear them please let me know  
  Thank you very much.
  
  

  
  Another thing that I didn't add in my report is that on 624/2025 I took my car to Courtesy Auto to see about my lights being out and he put my car on the computer and there were no codes showing up.. and there was no power steering fluid leaking out of my car..the only reason why I went to Simply Subarus is because my mechanic did not have time to fix my lights and I could not see at night.... I have only had this car for a couple of months and when I first got it I took it to Courtesy Auto and they did an inspection on it before I bought it and it was in great shape. They ran the computer for codes and there were none. Simply Subarus destroyed my car
  

  
  

  Business Response

  Date: 07/10/2025

  We have already responded to this same complaint.  The BBB has since sided with us on the matter.  We have clearly presented doccumentation of the work we performed.  There is no correlation between headlight bulbs and a check engine light for a malfunctioning electronic parking brake system.   While we were initially willing to help the customer in the situation the overly agressive hostility and false accusations made by the customer made it imposible for us to offer any assistance.  We are currently working to pursue legal accusations regarding the stated unrelated and false racial, sexist, and age descriminatory accusations made by the customer.  We have nothing further to say.  

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23548861
  
  I am rejecting this response because: due to their negligence I have had to spend a considerable amount of money to have my car fixed and I want to be reimbursed
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 16th, 2023, $380 service, part installation / customer service, issue with mechanic.The service they did on my car was great, but I had a really disturbing interaction with one of the mechanics there. A check engine light appeared on my car five minutes after leaving their shop, I thought nothing of it and didn't assume any wrong doing, I simply brought it back to their shop to figure out whats going on. I asked **** if there was any chance he knew why this happened, it took a few min for him to come back with the codes and he immediately started to yell at me in an extremely unhinged way. It was as if he was in an imaginary argument with me, I didnt even imply blame or accuse them of anything during our whole interaction. He was literally screaming at me for ten minutes straight how they did nothing wrong and how all these codes were my fault, despite the car being completely fine for years before it came to his shop. After a few minutes, **** began insulting me by suggesting how I and his customers never read the manual or how we dont want to work on our own cars (all because I brought my car back). It took about 10 minutes for **** to stop yelling and slamming his books on the ground, I pointed out how insane it was for him to treat a person like this and how I havent even accused him or the shop of any wrong doing. I've never experienced so much anger and vitriol from someone in a shop before, **** calmed down and then said he would cover any wrongdoing this shop has done for me. The car engine light was gone after his coworker reseted my ECU for me, **** was then visibly embarrassed and explained it was a false CEL, and that I can return if it happens again. Everyone else at the shop was extremely nice to me, I would like some kind of refund or compensation for the way I was treated. I have a very obvious neurological issue and it makes speaking very hard for me, **** seemed to be very aware of this and interrupted me as much as he could.

  Business Response

  Date: 08/16/2023

  Simply ******** will be happy to offer a full refund.  Please have the customer contact us to process the refund. -(Owner)

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: Dec. 20, 2022 Amount: $3946.84 My 2011 ****** Outback (first/only owner) cleared 100k miles, so I asked Simply Subarus (SS) for a timing belt replacement, to check a possible coolant leak, and for SS to perform a deep diagnosis and let me know whatever needed to be done. I wanted to drive this vehicle another 100k miles. They told me over the phone what they thought was needed. I was told over half of the work had already been completed, but, regardless, I did agree to all they suggested. This phone call was on 12/20/22; I was charged in full on 12/20/22. In brief, I picked up the car 12/21, drove it 93 miles, and it blew up on 12/24. I returned to SS 12/26, had them tow it back to them, they re-fixed it, pressure tested it for an hour, took it on an alleged two hour test drive, and then the head gasket blew when their technician was five minutes away from SS. The tech allegedly had a high-tech scanner monitoring the motors temperature, in real-time, during the drive. Despite that, the head gasket blew under his supervision. He then drove the last five minutes back to SS. I had a 30 minute discussion (12/30) with *********************** (SS), and very clearly explained my frustrations with their work quality. I clearly said, I will ask you straight up - I want you to fix the head gasket. Thats it. Later I said, this is business, and Im not happy with your business. **** of SS refused to take responsibility for the damages SS caused to my vehicle, damages which made it inoperable. To be clear, all that **** offered me was to charge me more, in order to fix their damages. I had to buy a new car that day. I have documentation of invoices from SS, as well as audio recording (and transcription) of the discussion between myself, ***********************, and my partner, ***************** (12/30). Also, invoice from SS (12/20) notes the odometer at *******. Their invoice from (1/6/23) notes *******. It went DOWN 258 miles, and I just dont know how they did that?

  Business Response

  Date: 04/11/2023

  The customer's vehicle first arrived on 12/20/2022.  The customer's complaint was regarding a visual coolant leak as documented.  The technician visually identified an external coolant leak from the lower radiator hose and recommended replacement.  Customer approved repair and requested replacement of additional needed repairs and maintenance items (battery replacement (battery failed test), oil change, rear brake pad and rotor replacement, valve cover gasket replacement (due to leak), spark plug replacement (due to mileage), front and rear differential fluid changes, transmission fluid change, and timing belt (water pump and OEM thermostat) replacement (due to age and mileage).  The customer approved these repairs before work was performed and proceeded to pay over the phone.    
  Vehicle returned to shop on 12/26/2022.  Customer stated the vehicle overheated and lost all coolant.  Technician performed visual inspection and pressure test of coolant system.  No external coolant leaks were found.  Technician removed the thermostat and replaced it with another new OEM thermostat (due to overheating it is common for a thermostatic thermostatic element to become damaged) and performed road test monitoring engine coolant temperature.  After extended road test engine coolant temperature began to rise.  Technician returned to shop and performed electronic hydrocarbon test.  Technician confirmed signs of hydrocarbons in coolant system indicating failed cylinder head gasket.  No additional charges were given to the customer at this time.  As explained to the customer there is unfortunately no way to fully test an engine coolant system without first ensuring and verifying there are no external coolant leaks.  We did attempt to offer the needed repairs at a reduced cost to the customer.  The customer initially seemed pleased but later issued a chargeback with the credit card company for the full total of all of the services including the customer requested maintenance items.  We have since submitted the requested information to the credit card company.  The credit card company has reviewed the information we provided and has declined the customer's chargeback request.  The vehicle proceeded to be stored at the shop until 1/18/2023.  No storage fees were charged to the customer despite clearly posted sign. 
  While we are sincerely sympathetic to the issues the customer's vehicle has experienced, beyond previously offering the needed repairs at the significantly reduced cost.  We are unfortunately unable to further assist the customer with repairing the vehicle free of charge, nor able to offer a refund for the work that was pre approved and performed.  
  Regarding the mileage discrepancy this has been since corrected in our system and the individual who mistakenly inputted the incorrect number has since been fired. 
  
  

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19921122
  
  I am rejecting this response because there are many assertions made by Simply ******** (SS) that are simply non-factual; there are also several statements that are non-credible.  Also some points of clarification.
         The vehicle did not arrive on 12/20/22.  It was paid in advance on 12/20/22.
         I approved the repair of the coolant leak and replacement of the timing belt was approved by me.  None of the other noted repairs/work were requested by me, they were recommended by SS and I agreed to them.
         There is no indication from SSs documentation/invoice that an OEM thermostat was put in the vehicle, twice.  In fact, there is no documentation from SS regarding the brand name/specific identification / serial number(S), for any fluids or part(s) used by SS.  This means that there is no documentation that the parts used were new, or what they are actually are.
         The vehicle did return to SS on 12/26/22, at SSs expense.  They had it towed back to them.
         I dont know what a thermostatic thermostatic element is.
         The head gasket was noted to fail by **** (of SS) after they re-fixed the problems presented on 12/26.  It was noted that the vehicle underwent an hour long pressure test, prior to the road test of nearly two hours (I had my guy drive it and we he had it all the way out to past ****************]. And then on the way back, it wasn't until he was about 5 minutes from here, that it started to actually get warmer.  SS:  I sent my, I sent my guy out and said I physically [inaudible] with the scanner. I was like drive this thing around and watch the temps, you know what I mean? And I sent him distinctly on a route that we take a long distance route and it wasn't until he's about 5 minutes back, that the temp, he's watching it on the screen, because it actually gives us a number as opposed to looking at, you know, just a blue light, which has like a 30 degree window, and then you have no light for, uh like a 100 degree window, and then when things are bad, you have a red light.
  o   From my/customer perspective, you were monitoring the motor temp with a scanner, which provided actual numbers, not just the blue/red dash light indicator.
  o   The temp was elevated, the head gasket blew five minutes from the shop, and the technician continued to drive it back to the shop.
         Re: "there is unfortunately no way to fully test an engine coolant system without first ensuring and verifying there are no external coolant leaks It was stated that it was verified there are no external coolant leaks, so why could the engine coolant system not be fully tested?  BUT also, it was noted that it was fully tested for an hour, in shop, before the two hour drive.
         I was NEVER PLEASED with their offer to fix the damages they did to my car.  (Recorded evidence).
         The chargeback request with the credit card company is open, not closed.
         Re: the mileage discrepancy correcting it in their computer system does not make it a fact.  Numbers were changed on their computer.  And how could they correct it, without the car ion their possession?
         The car was NOT towed off their property on 1/18/23.  It was towed off at 1/8/23; odometer at that time was ******* down from 109,951.  (Recorded evidence).
  

  ALL recorded evidence can be provided.
  
  Sincerely,
  
  *******************************
  

  Customer Answer

  Date: 04/17/2023

  I am asking for $3946.84, the amount I paid in full. When I took the car in, KBB value was $5500, minimum. Simply Subarus made my car inoperable. They monitored the temperature on a two hour drive, with the assistance of a high tech scanner, watched the car overheat, and continued to drive it back to their shop. I spent nearly four thousand dollars for them to ruin my car, and I had to go buy another car. 
  

  Previously, I sent BBB the audio transcript; I can provide the actual audio, if need be. 
  

  Thank you,

  *******************************

  Business Response

  Date: 04/19/2023

  All of the parts installed in the vehicle were indeed ************** Parts.  Our invoicing software does not print part numbers on the invoice.  We received full approval from the customer for all of the work that was performed.  The cylinder head gasket failure was caused by the vehicle overheating due to the failed and leaking radiator.  The following road tests were all performed to or above industry standards.  We are regretfully unable to offer any refund for the work that was performed.  The individual who recorded the incorrect mileage has since been terminated.  We have no further comments at this time.

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19921122
  
  I am rejecting this response because: I am requesting to pursue non-binding arbitration
  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/03/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.

  Sincerely,

  *******************************