Complaints

This profile includes complaints for StopIRSdebt.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  StopIRSdebt.com

  6300 Canoga Ave Ste 101 Woodland Hills, CA 91367-8041

  
• 

  StopIRSdebt.com

  16501 Ventura Blvd #110 Encino, CA 91436-2064

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received constant phone calls that I never asked for around October 2019. After finally answering I was told they were calling to help my tax debt I owed from when I worked as 1099 employee. I knew I owed and was kind of relieved to get it done. I sent them documents they asked for but was also skeptical of sending my dependents information when I noticed nothing was actually being done about my debt. I can still log in to their portal and I paid $640 with a balance of $1160. I know for sure I ended up remedying the problem MYSELF even after paying $640. I sent in an amended tax return(by mail) and paid my debts off entirely MYSELF. Yes it's been 6 years but life happens and I've had 3 jobs and more kids since then. I feel as though I was taken advantage of because they know it's scares people to have tax debt and that makes easy prey. They took important documents from me with important information on them and my money without producing any credible proof when I asked for it. Plus they were working on 2018 tax debt when I know I was needing to fix 2017. Idk it's all confusing and *****. I want my money back. Harassing phone calls and incomplete proof of what was being done is ridiculous. Im a single mom who wasted time and money on something that didn't benefit me in anyway.

  Business Response

  Date: 02/14/2025

  ********, 

   

  Im sorry to hear that this was your experience. Our records indicate that you retained our office in October 2019 but soon after became unresponsive. Despite multiple attemptsover 100 calls, emails, and textswe were unable to reach you regarding your case and the necessary compliance requirements. Additionally, payments for services ceased during this time. Please let us know how we can assist in addressing any concerns you may have.

• Initial Complaint

  Date:11/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This all stated in 2022 I was contacted by them and they stated if I paid them the $4,500 they would stop the *** issues I had and help settle the **** for a fraction. Then a week later called and said if I paid it all up front they would reduce it to ***** and I paid in full. They then called and stated the issue was more serious and I needed to pay more and I did but unsure what the price was. I have contacted them several times and they drag stuff out then say we have to wait for you to file the next years return then they want more money. I have had nothing done for me and they have done nothing to help this issue. The last time I called they said my case was closed as the settled a payment plan with the ***. they did not do anything as I did it all. I want a refund.

  Business Response

  Date: 11/20/2024

  Dear *******, 

  I am sorry to hear you feel this way. Please contact our office so we can locate your file and discuss further. the phone number to reach out to is ************. Thank you!

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened up a case probably a few years ago but I can't find out the exact date since I can no longer log into my account! As I was trying to log in, I was getting the error "Bad Credentials" even after receiving a confirmation email with my password! Before this fiasco, I setup a time for a phone call which I never received. Even tried to call the number ************ number which is either disconnected or no longer in service. Must have paid them in 10K to settle and file my missing taxes. When I thought it was all done and complete and filed for 2022, guess what? They kept my refund because the *** stated I still owe taxes!! Total scam!!!

  Business Response

  Date: 08/21/2024

  Dear Dar. 
  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced. Your satisfaction is our top priority, and we're committed to resolving this matter promptly. After reviewing your case I do see you have been in communication with your case manager. Including communication as of just a few days ago. If there is anything else you need please call our office directly at *************. Thank you! 

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them 22 months ago to fix an irs problem as they advertised. Last week I received 8-10 irs bills for all the years they " resolved"..... They claimed to have resolved the issue in Sept 22.Now I am being ignored by the company. They will not respond to me to continue case with IRS. So in a nutshell. I paid ****** to resolved my issue with IRS. Now the irs wants all the money by Christmas 23'They did not do the job they were hired to do.

  Business Response

  Date: 08/21/2024

  Dear ******,

  I see here that our company was able to successfully place your case in hardship with the *** in 2022. Should you have any questions in regard to the resolution to your case or the stipulations of that status please call our office directly at *************, 

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STOP *** is a total scam, I would not under any circumstances use them. I contracted with this company to assist in communication with the *** to help reduce withholding debt, penalties and interest. The initial person that I spoke to was very sympathetic and gave assurance that our debt could be reduced significantly. I even submitted all documentation that they required and wrote letters, provided doctor *********** etc.. I because we did not want to keep paying them to as they say monitor our credit no all communication stopped because I will not give them anymore money. That has not been communication in over a year . We paid over $2500 to this company, we complied with every request for all information, the level of frustration over the lack of communication, inability to speak to a real person that was handling our case and the fact that their was no resolution. This company is a SCAM! They do not attempt to reduce your liability, they only drain your bank account and when the real work is to be completed, they attempt a "resolution" that is not in the clients best interest. They should be outlawed and not allowed to operate.

  Business Response

  Date: 08/08/2023

  I'm so sorry to hear that this was your experience. We would be more than happy to go over the work done on your case and review your resolution with you. Please call us at ************, thank you!

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is an email I sent them today, 14 Jul 2023. I agreed to receiving their services in Oct 2022. After paying them some $3000 I have received no assistance in terms of abatement relief/debt reduction.I have not seen any penalty abatement and or reduction in what I owe at all. I have been making the agreed upon monthly payments (actually more). So I basically paid you all over $3000 to arrange a payment plan for the full amount owed. I could have done that. So, what did you all really do for me? I could have sent that money directly to the *** and would have come out better.I am very disappointed and feel taken advantage of. This company took me for a ride and I do not feel I was provided any sort of service at all. I f someone would like to respond to this message, you know how to contact me. Very dissatisfied customer,****************************** First ********* **** Army Retired P.S. I will be contacting the Better Business Bureau.

  Business Response

  Date: 07/19/2023

  I am so sorry to hear you are not satisfied with the results. Please give us a call at ************ and we will be more than happy to go over your case with you.

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STOP *** is a total scam, I would not under any circumstances use them. I contracted with this company to assist in communication with the *** to help reduce withholding debt, penalties and interest. The initial person that I spoke to was very sympathetic and gave assurance that our debt could be reduced significantly. That was 3 years ago. We paid over ********* to this company, we complied with every request for all information, the level of frustration over the lack of communication, inability to speak to a real person that was handling our case and the fact that their was no resolution until this year with an offer of repayment to the *** that was ********* more than the original debt! This company is a SCAM! They do not attempt to reduce your liability, they only drain your bank account and when the real work is to be completed, they attempt a "resolution" that is not in the clients best interest. They should be outlawed and not allowed to operate.

  Business Response

  Date: 06/16/2023

  I am so sorry to hear you are not happy with the results. We are more then happy to go over the work that was done on your case as we do show over 50 hours of work having been completed.
  
  We would be happy to give you Agent name, ID numbers along with dates and times we spoke to the **** Please call our office at ************* if you would like to further discuss. 

• Initial Complaint

  Date:02/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Stop IRS Debt to take care of a tax issue that I did not understand I paid $1800 for this service. I cannot get an answer on letter head stating the results. I call I give all my information and I get no one to help me.This **** lady answered the and told me I was trying to rip the company off alls I want is the results which I paid for. I go on to my portal where I am supposed to be able to see everything done with my case and the message says bad credentials. I am getting now where I call several times a week.I hope you can help me please ***************************

  Business Response

  Date: 03/01/2023

  *******************,

  After reviewing your account, I see here that you had requested we put your case on a temporary hold as you could not afford the payments. You also had several return payments to our office.  As a courtesy we did place your account on hold until December. Since then accounting has attempted to reach out to you for several months to get your account back in good standing. Unfortunately we have left numerous voicemails, emails and texts and have not received a response. If we have an  incorrect phone number please provide us with the correct number to reach you. In regard to the balance owed, you are in void of your contract as you have not paid the full fee agreed upon to our office for representation. We would be happy to assist you in getting this resolved and get you back on track. We value our clients and would like to resolve any issues. Please call our office at ************* to expedite getting your case resolved. 

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested "StopIRSDebt.com" help me in reducing my amount of IRS debt I have for back taxes. In the past year I have went back and forth with them trying to reduce the debt. I even offered to pay a specific amount in the beginning of the process; but was told they needed to submit documents to reduce the debt and that it would take approximately 6 months to resolve. After a year i have paid to StopIRS Debt $2500 and all I have got in return are denials from the IRS to reduce my debt of approximately $15000. StopIRDebt set up a payment plan of $180 a month to the IRS; stating that i had to do this in order to show the IRS i was willing to pay something; i have been doing that for a year now and still no resolution. Everything StopIRSDebt has done i could have done just by calling the IRS myself. The service has been unacceptable and over the past 6 months they will hardly even respond to my emails or phone calls. I have even tried texting the lawyer i initially spoke with and she will not even respond. This company is a SCAM in my opinion. I am hoping for a refund so i can start over with someone else.

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/16) */ I am sorry to hear this was your experience. Client hired us to set an agreement for liability of approx. 15k. We set the most affordable agreement per IRS guidelines at that time. We submitted a formal request to reduce the liability then a second request Aug 2022 with updated information provided by the client. This request is still processing. Every email received has been responded to and over 100 client interactions including email, phone calls, and text messages have been made. We are more than happy to go over any questions / concerns, please reach out directly.

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Hired the Company on 02-18-20-With Stop IRS making a Commitment to Reduce Amount owed to The United States Treasury. I Made on time monthly Payments totaling $5579.00. Stop IRS accepted payments and Basically did Nothing to help me. I'm in a worse situation now than when I started the process with them. At the present time I'm unemployed and contacted them for their assistance contacting the IRS-to inform them of my changed Situation. Stop IRS requested MORE funds (Which I Don't Have at this time) to "Reopen" my account. NOW they keep Harassing me with Phone calls-Voicemails and Emails. Please Research my situation and contact me if there's any recourse. Thank You In Advance. *************

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2022/12/15) */ I am sorry to hear this was your experience. We originally set a resolution July 2021. Then we were hired to prepare missing tax returns which was done. After that we set the lowest possible agreement per IRS guidelines at that time. If your income has changed, a new case will need to opened which explains the fee. Please reach out to us directly to discuss your options. We are happy to work something out. Consumer Response /* (3000, 7, 2022/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) In response: Stop IRS-informed me of a resolution,which fell under a Hardship program-Then they CHANGED IT-and requested that I SEND THEM a Monthly Payment. It seems what they do is CLOSE-Accounts,So they can Request MORE MONEY from you !! In regards to Preparing Tax Returns, They're LIARS-I had NO MISSING Tax-Returns, I had them prepare CURRENT Tax Returns. (2020 and 2021) This was during the time of "Going Through Their Process" !! I would ADVISE ANYONE with Income Tax problems-NOT TO USE this Company !! They're goal is NOT to help people.....Just take your MONEY !!! Business Response /* (4000, 11, 2023/01/05) */ We set up a hardship program in March 2020, then we were hired to prepare your 2020 and 2021 returns. After that, your income had changed, so we ordered new transcripts and completed a new financial analysis, which showed you qualified for an affordable agreement per IRS guidelines. If you had another change of income, please contact us directly, we are happy to help. Consumer Response /* (4200, 13, 2023/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once AGAIN---They're LIARS-They Stated there was MISSING Tax Returns.....NOW Stop IRS says-They were "HIRED" to do the Tax Returns !! (That's how they work) They Twist the Facts-to suit what's good for Stop IRS !!! It Seems they're smart though, because they Cover all their bases !! It's a Losing Battle with this Company-I'll need to continue to deal with the IRS myself-And I'm out almost $6,000 !! They OBVIOUSLY baited me with the Promise of lowering the amount owed-Once AGAIN....SCAMMERS !!! ABSOLUTELY DO NOT use this Fraudulent Company!!