We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith

West Coast Locksmith Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and asked for a quote they said I would be getting a quote when the lock ***** shows up. The guy calls me and I say agin that I want a quote. He says no worries, I will take a look and see what I can do, then Ill give you a quote before I do anything. Dont worry. He shows up and starts looking at the lock and says ok let me try something. He pops open the door then charges me $365. He says it has to be over $Zelle because his card reader isnt working. I said I was looking for a quote. I would have gone a different way if I knew it was $365I never agreed on a price before they started working. I feel that I got scammed, I would have never agreed to the price before the labor started. I asked for a quote 5 times and then was charged $365.

    Business Response

    Date: 02/06/2025

    Hi ******* / Mike 

     

    I certainly apologize for the way this lockout situation was handled , without a written invoice /quote prior starting the work. 
    I am only seeing this complaint as of today so do apologize for the wait on hearing back. 
    I want to ask you if you can share your Zelle phone number/email and I want to offer a refund to you of 215 $ leaving the total to be 150$ which will be the minimum for lockout just covering lead expenses and operational cost. 
    I am not sure if you can respond in this thread , if not here is my personal number as well ************ 

     

    ******** r

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dog sitter called West Coast on 6/3/24 in a panic to get into my house, and the locksmith did NOT verify ownership or get my CONSENT to open the lock.I have 3 spare keys; 2 with different neighbors and 1 in a lockbox. When I get wind of a locksmith being at my house, I asked my neighbor to open the door and not allow locksmith to continue. Locksmith still proceeded to open lock and charged my dog sitter $240.My lock is now loose, damaged and doesn't open/close like it used to.I contacted West Coast 5 times and sent 2 emails since and my requests to speak to a manager have gone ignored. It has been a month without a call back or my questions being answered.

    Business Response

    Date: 07/29/2024

    We are truly sorry for the inconvenience this has caused our client, and the time delay in our response. We did get in touch with **** and did schedule onsite visit with our tech manager to come onsite to fix necessary and another small fix. We appreciate your time and allowing us to make up for the inconvenience. 

    thank you 
    ********

    Customer Answer

    Date: 07/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********************************

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/12/23, my son, ******* *******, called early morning 8 am asking to send him $400 to pay for a Locksmith services, he accidentally locked his keys in the trunk of his car while attending first year of College at ************. We live in *******************. I was rushed since I have to drop off my daughter to high school too. I sent the money but after I got home, I keep thinking that is very expensive just for them to open a car. This company took advantage of my son, a student, and alone in ********* area. I posted on ********* neighborhood watch and they all said that is very expensive and 1 man even offered to open for only $100. So I knew they really took advantage of him. I called the company and tried to file a complaint and spoke to ****, she said she will look into it and get back with me. Until now that I'm writing this, 10/17/23, have not heard back from them. I would like to get my money back or at least, I'm willing to pay for the normal charge, but $430 just to open a car is not reasonable. How many more students or other people who doesn't know any better will be taken advantage of by this company. They tried to put a discount and my son ended up paying $400, but still, that amount is unreasonable. I attached the receipt and the screenshots of when my son called them.

West Coast Locksmith Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.