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Business Profile

Electric Bike and Scooters

Delfast Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Bike and Scooters.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placest a order for a REPLASMENT battery for a delfast top 3.0 ebike on December 06 2022 payed with master card waited for months and nothing

  • Initial Complaint

    Date:03/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a universal bike rack and bike cushion for $678.89 (order # ******). I have not received it. I have not gotten an update or any information. No responses to my texts, emails, whenever I try to start a chat on their website all I get is a message to leave my phone number and someone will call, which no one has. I cannot get any communication from them at all.

  • Initial Complaint

    Date:10/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of transaction was 10/22/2022. I pre-ordered a Delfast bike on Indiegogo. They were supposed to ship this July. I now have medical conditions that do not allow me to ride a bike. Broken hip and back fractures. The time for a refund from Indiegogo had passed and anyone was required to contact Delfast after a certain time. I emailed them several times without getting any response. Finally the manager ( ********* ) emailed me and said she would pass this along to whomever handle this. They finally sent me a refund Application which I filled out and have received no response after again Emailing them several times, probably five or six. Simply ignoring me. They will not respond! I am not good at computers and uploading stuff!

  • Initial Complaint

    Date:09/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a bicycle (electric bicycle ) from a company based in California. I paid around $7500 for the bicycle. Which I received 8 months later. After I received the bike i got an offer to buy a kit to convert my bicycle into a motorcycle, I took it and I paid close to $400.00 for yhe kit. I paid it and they never sent me a tracking number. I contacted the company to ask about the order and they said "sorry its taking so long to get the order shipped . I asked for an approximate and they never answer again. That was back in may and no answer . The offer is on their website and advertise shipping in 17 day. I just want my product

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the bike in September 2021 Received the bike April 2022 Have had nothing but problems with the bike: - Kickstand broke in half - Pedal Crank broke off while trying to "Pedal Assist" - Neck of the bike had bad bearings installed, and it was like pulling teeth to get a new one. i ended up ordering new O-Rings from Amazon and installing them myself because I was getting NOWHERE with ******************** Batter completely died at beginning of year, was able to bring it "Back to Life"CURRENT ISSUE:100% Fully charged battery only gets me about 5 miles (throttle only) before the entire bike sputters and shuts off, leaving me stranded on the side of the road.Bike battery says 76%, but will not move more than a few feet before power cuts out completely.Website claims "500 battery cycles, guaranteed" but after only 39 charging cycles, I am having this issue.Website claims 2 year warranty on battery, but conveniently, no one from Delfast will respond to my calls or emails.I just want to swap the battery, as the warranty says I can.

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 8,253$ to the Delfast company 2022-03-01. The bike worked for a few months before the wiring caught fire. Had I not caught this bike smoking it could have caused serious damage to people and property. I spoke with delfast about a refund they told me to give them a chance to fix it. So I ordered some parts. It has been 5 months now and they can't even get me a tracking number. Multiple times we called up and delfast would say oh sorry we didn't ship that or we don't see any order this happened 4 times. I want a refund for my bike. I gave delfast their chance. Time to pay up. Also the bike came with warranty and they made me pay for shipping and expediting the order wow expediting??? 5 months no parts. Look I want my entire bike refunded.

Delfast Inc. is NOT a BBB Accredited Business.

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