We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Office Supplies

Triton Imaging Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received an unsolicited phone call on 6/18/25 asking about our kitchen printers. Nothing was ordered and then we received a box of kitchen printer ribbons. Then we received an invoice for $135.67, including insurance of $15.87. The employee listed on the invoice is not the name of anyone that works here. This invoice needs to be deleted and any future shipments and billing needs to cease. We did not order or ask this business for anything. This is a scam and we are not complying with their solicitation of payment.

    Business Response

    Date: 07/28/2025

    Upon reviewing their concern, they do not have any open invoice in our system, as they have returned the merchandise.

     

    Thank you. 

    Customer Answer

    Date: 07/28/2025





    I have reviewed the response made by the business in reference to complaint ID 23607644, and find that this resolution is satisfactory to me.




    Regards,



    J** *******








































  • Initial Complaint

    Date:07/14/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Triton Imaging Systems solicited a phone call asking for a managers name and the model number of our printers. They then told us that they would be shipping a case of printer ribbon.

    A few weeks later a case off printer ribbin shows up with an invoice.

    We did not place a purchase order with this company. The company fabricated a purchase order.

    We called the number on the invoice and left a message to call back as we have questions about an invoice.

    A person from accounts payable & customer service returned the call. Their stated name was A***** *****. They refused to let me speak to a supervisor or speak to a person from the sales department. They insist that we provided information and gave authorization to create a purchase order. After asking for a good email (which they never provided) to contact them, and insisting that they are practicing unfair buisness practices, the person hung up.

  • Initial Complaint

    Date:07/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice for 135.67 of some printer ink cartridges supposedly ordered by one of my employees. Called their customer service because the employee states she did not order this item and just gave them the part number for our printer. Customer service said she did order and that the sales and shipping department both spoke with her. I asked for transcripts of the conversation and she refused citing privacy issues but offered to send proof of delivery. Proof of delivery is not proof of ordering something. I asked to speak with someone else and she said she was the person handling my complaint. Obvious scam taking advantage of the chaos of the restaurant industry.

    Business Response

    Date: 07/15/2025

    Our Customer Service Team, have spoken to Raychel and as of to date, their concern has been resolved.

     

    Thank you.

    Customer Answer

    Date: 07/15/2025





    I have reviewed the response made by the business in reference to complaint ID 23570965, and find that this resolution is satisfactory to me.




    Regards,



    R****** *****








































  • Initial Complaint

    Date:06/16/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an invoice from Triton Imaging Systems
    we did not order or authorize or receive the product listed. Tried to call several times and no answer. We also faxed them to let them know and no response. We are getting threating messages left on answering machine.

  • Initial Complaint

    Date:06/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/19/2025 I have received an unsolicited invoice from Triton Imaging Systems in the amount of $135.67. Neither I nor anyone in my department has ever ordered anything from this company. The individual they claim placed the order does not have purchasing authority, does not place orders for our operation, and has never heard of Triton Imaging Systems.

    This appears to be a fraudulent or deceptive billing practice, and I am requesting that this invoice be voided and that no further attempts at billing or contact be made. We will not remit payment for a product that was neither requested nor received.

    Please assist in filing a formal complaint and investigating this matter, as we consider this an attempt to solicit unauthorized payment through misrepresentation.

    Business Response

    Date: 06/12/2025

    Upon checking, our Customer Service Team, have spoken to A****.

    Humbly, if their establishment, wishes or would like to request proof of delivery, we'll be happy to send them a copy, but as per June 10 conversation with our Customer Service Team, their issue has been resolved.

     

    Thank you.

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a call on 3/13/25 from Triton Imaging Systems inquiring about the model number of our printer. Unfortunately, a staff member answered the call and did not realize that this was a deceptive inquiry. Subsequently, we received a package that we did not order, followed by an invoice for $217.55 for that product. We use an approved company for any printer supplies we may need. Triton called inquiring about payment and was told that we do not pay for invoices without an approved PO. They requested a return of their product, but never supplied a shipping label. Also, the information on the ribbon packaging that we received does not match the information on the packing slip/invoice.

    Business Response

    Date: 04/09/2025

    Our Customer Service Team spoke to one of their managers, and their concern has been resolved.

    Thank you.

    Customer Answer

    Date: 04/09/2025





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23170726, and find that this resolution is satisfactory to me.




    Regards,



    H********* *******








































  • Initial Complaint

    Date:03/27/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice from Triton Imaging Systems for what appears to be printer ribbon for our
    restaurant kitchen. The price of the ribbon on the invoice is $135.67 & says that one of our servers ordered it verbally. Since we order all ribbons through Amazon, & our servers never do our ordering so we were confused as to why we would receive an invoice, with our servers name on it, Also, all of the products we order for the restaurant are with a credit card & we do not request to be invoiced. As I began to do my research, I see that several people have been scammed by Triton Imaging Systems & have written online about it. All have been billed for products they did not order or receive & told that an employee from their company ordered the product when they didn't. There is also another similar complaint here on the Better Business Bureau that was just posted 3/18/25 and this person was billed the same dollar amount as our company for the same items & they have the same complaint as we do. We did not order or receive anything from Triton Imaging Systems

  • Initial Complaint

    Date:03/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order date: 03/03/2025 inv date: 03/04/2025 INV # 72***7 BUSINESS: O Crab. WE RECEIVED AN INVOICE FOR $135.67 FOR PRODUCT THAT WAS NEVER RECEIVED NOR ORDERED AND STATED AS "VERBAL" PO. WE DO NOT DO VERBAL PO. THERE IS A NAME ON THE INVOICE OF SOMEONE THAT DOES NOT WORK FOR US. SALES PERSON LISTED AS MI-P UNDER ORDER NUMBER IT IS LISTED AS "NONE".

    Business Response

    Date: 03/26/2025

    Our Customer Service Department, was able to speak to May. A proof of delivery will be sent if needed, but as per the conversation that transpired between our Customer Service Team and May, their concern as of to date, is resolved.

    Thank you.

    Customer Answer

    Date: 03/26/2025





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23108314, and find that this resolution is satisfactory to me.




    Regards,



    M** **








































  • Initial Complaint

    Date:03/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order these ribbons. I cannot get anyone to answer at the business to start a return.

    Business Response

    Date: 03/26/2025

    We have spoken to R***, and as per the conversation with our Customer Service Department, concern has been resolved.

    Thank you. 

    Customer Answer

    Date: 03/26/2025





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23099756, and find that this resolution is satisfactory to me.




    Regards,



    R*** *******








































  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice at our restaurant for "RIB CART EPSON M188B B/R" for $135.67 we never received this item nor did we order it. This invoice was mistakenly paid by a new admin in training. I tried contacting the company, no one answers the phone or will call me back. I want a refund. After doing some internet research I learned this is a common scam this company does.
    Invoice # 723191
    Order Date 01/21/25
    Purchase Order # "Verbal"
    Salesperson - MI-P

Triton Imaging Systems is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.