Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Resort Advisory Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Resort Advisory Group

      8961 Research Dr Ste 200 Irvine, CA 92618-4266

      BBB Accredited Business
    • Resort Advisory Group

      26970 Aliso Viejo Pkwy Ste 150 Aliso Viejo, CA 92656-2683

      BBB Accredited Business

    Business ProfileforResort Advisory Group

    Timeshare Advocates
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.39/5stars

    Average of 104 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/18/2016

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers timeshare advocacy services.

    Business Details

    This is a multi-location business.

    Find a Location

    Resort Advisory Group has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Resort Advisory Group

        8961 Research Dr Ste 200 Irvine, CA 92618-4266

        BBB Accredited Business
      • Resort Advisory Group

        26970 Aliso Viejo Pkwy Ste 150 Aliso Viejo, CA 92656-2683

        BBB Accredited Business
      Headquarters
      8961 Research Dr Ste 200, Irvine, CA 92618-4266
      BBB File Opened:
      7/30/2015
      Years in Business:
      12
      Business Started:
      10/23/2011
      Business Started Locally:
      7/13/2015
      Business Incorporated:
      7/13/2015
      Accredited Since:
      7/18/2016
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Intermarketing Media LLC
      Business Management
      • Mr. Bobby Thompson, Accounting Manager
      • Ms. Ella Washington, Customer Service Director
      Contact Information

      Principal

      • Mr. Bobby Thompson, Accounting Manager

      Customer Contact

      • Ms. Ella Washington, Customer Service Director
      Additional Contact Information

      Email Addresses

      Customer Complaints

      18 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/25/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      *** said issue was resolved and the contract with WorldMark was cancelled. We are still getting bills 6 months later and we are shown delinquent in billing. I have sent bills and emails and nothing has been done. I asked for a refund and no response.
      Read More

      Customer Reviews

      104 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Beth M

      1 star

      01/29/2024

      This company is fraudulent and deceitful. They promised a smooth exit from our Westgate timeshare. However after spending $3,000 about 4 years ago there has been no resolution or response. Run far away from this company. It's a scam.

      Resort Advisory Group Response

      02/07/2024

      Dear ****,We sincerely appreciate you taking the time to share your feedback with us. We are deeply sorry to hear about your dissatisfaction and understand how crucial it is for our clients to see tangible results, especially when it involves something as significant as exiting a timeshare agreement.At Resort Advisory Group, we are committed to delivering the highest level of service and support to our clients. We take your concerns very seriously and would like to assure you that the assigned attorney is still diligently working towards a release of your contract. We understand the process has been longer than expected, and we apologize for any inconvenience this may have caused.We strive for transparency and clear communication in all our dealings, and it concerns us greatly to hear that you have felt out of the loop regarding your case's progress. We are continuously working on improving our processes and services, and feedback like yours is invaluable in this endeavor. We would greatly appreciate the opportunity to discuss your case further and provide you with an update on the progress made thus far. Please contact us at ************** at your earliest convenience so that we can give this matter the attention it deserves. We are here to support you and are eager to find a way forward that meets your expectations. Thank you once again for your feedback. We value the trust youve placed in us and are committed to resolving your concerns.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.