5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from gb b
1 star04/06/2024
Keeps sending his junk mail to our house. If you email the "info" email, they will not respond. So I found the email of the owner, *************************** and emailed him every day until he responded.He said "you're removed." The junk mail still keep coming. I email him again. Now he says "you're not in our system." I email him a copy of the junk mail they sent me showing him I am definitely in his system.So he pretended to remove me. Literally. Then claimed he removed me. When I kept emailing, he pulled the "you're not in our system" because he doesn't want to take the 30 seconds to remove us from his database. I never understand these shady "companies." Why claim you remmoved us when you clearly didn't and know we'll still get your junk mail and are stil going to complain?Then why claim "you're not in our system" when we are.We went through the same thing with these shysters at my last house - it took a year to get them to finally remove us. I called their office and the guy on the phone starts yelling at me. Why are you yelling at me? All I want is for you to stop harassing us with your junk mail. Any legit company, when asked to be removed from their list, doesn't want to waste postage and paper on someone who does not want it. Not these people. They think if they ******* you with their junk mail you'll give up and use their service.Now think about it. This guy lied to us numerous times. Is this a company you want to trust your most valuable property with? There are tons of reliable and good companies who will sell/buy a house. Not these people. Please be very, very careful when dealing with these liars.
Osborne Homes Response
04/10/2024
***,
Thank you for reaching out about your concern on our mailing system. I did review your emails communication with our CEO as well as the address you provided to him that you were concerned about receiving mailers. It does currently show as a "Do Not Contact" account so he did in fact have our ****eting team **** the account associated with the address provided as do not contact. I did not see any communication regarding you not being in the system from our team at all. Please keep in mind, we outsource our mailing lists so to ensure we don't contact you again we have to keep a record that you would not like to be contacted in case your information is sent over from one of our mailing lists again. If you do have another address that you possibly set up as forwarding to your current address, this *** have been the reason you received a mailer as we have our mailers are printed and sent through **** directly. Please reach out to me directly to provide any other address that *** be associated with the address you received the mailer from so we can make sure those are also removed from our list. You should not be receiving any mailers or communication from us moving forward then.
As for the call you had with our company, I reviewed the calls associated with your account and did not see any calls to us within the past 4 years. We absolutely do not condone yelling to any consumers so if you do have the date of that call, please let me know so that can be addressed with our management team.
However, also while reviewing some of your communication with our team, we do not stand for vulgar or disrespectful language to our staff or vice versa.Please reach out directly if you have any further questions or concerns.
Review from Walter G
5 stars12/13/2023
Friendly knowledgeable and helpful phone service, prompt and on time. Exploring more.Review from Scott S
1 star07/13/2023
Osborne Homes is a SHADY business. The pestering of phone calls and postcards with our own home's picture on the card is WRONG! Community receiving cards, too, as if we do business with Osborne Homes. ******* and ********* posing as trustworthy, are not. They list local phone numbers to where one's home exists, and pose as they are a big office with big business happening, yet can't share their address....it's all shady marketing and must stop!Osborne Homes Response
07/18/2023
*****, we appreciate your feedback and I apologize for your experience with us. Based off of your name and email provided, I don't see that we have ever made contact with you but if you have any communication that was unprofessional, please feel free to send that over so it may be addressed with our team. I have removed your from our marketing list moving forward. We definitely pride ourselves in being as transparent and direct with our customers as possible. We do all work remotely throughout ********** which is why our team members were unable to give you an address to an office directly but I can assure you we have had many customers that have been pleased with our company and the service we provide. Thank you.Review from Curt H
1 star02/09/2023
Over the Years I've asked Osborne Homes to STOP Contacting Me, either by Phone or Mail! I DO NOT want any kind of their Solicitations, I Do Not want to do Any kind of Business with this Company! For Me, this kind of Constant Solicitation Reeks of Bottom Feeder! Again STOP Contacting Me!Osborne Homes Response
04/10/2023
We appreciate the feedback. I do not see your contact information in our system based off the information you provided. If you would like to email directly, I can make absolute sure you are no longer contacted by our company moving forward.
Review from Suzan B.
1 star08/01/2022
Osborne Homes uses predatory tactics, legal and otherwise, to obtain properties with their we buy homes as-is line of business. Their behavior, and treatment of people, is shameful and, hopefully, one day **** Osborne will have to answer for that.Osborne Homes Response
08/02/2022
We apologize for any confusion *****. Osborne Homes prides itself in being 100% transparent with seller's prior to signing our contracts, as "Transparency" is one of our core values. We understand our representative went over the contract with you in detail prior to you voluntarily signing that you would like to sell to us. Like any other real estate transaction that is voluntarily signed, it is the sole responsibility of the signer to read through and understand what they are signing prior to and the seller is not able to pull out once they decide to sell. We do not use any unethical tactics or legalities to force anyone to sell with us and we apologize that you feel that we did. We enjoy working with our sellers and providing them with a fast money option to sell their properties and always advocate for their best interest. Lastly, **** Osborne is not a current or former employee or owner of Osborne Homes so if you spoke with someone by this name, please let us know so we may investigate the matter. We appreciate your feedback.Customer Response
08/22/2022
Correction: I mistakenly referenced the name **** Osborne in my original review of Osborne Homes, the correct name is ******* Osborne. All other comments in my review stand as stated, with no retractions.
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