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Find a Location

Ricoh DTG has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ricoh DTG

      1000 Brioso Dr Costa Mesa, CA 92627-4501

    • Ricoh DTG

      1100 Valencia Ave Tustin, CA 92780-6428

    Business ProfileforRicoh DTG

    Printers
    Multi Location Business

    At-a-glance

    Customer Reviews

    3.98/5stars

    Average of 43 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers DTG printers and printing product services.

    Products & Services

    Ricoh

    Business Details

    This is a multi-location business.

    Find a Location

    Ricoh DTG has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ricoh DTG

        1000 Brioso Dr Costa Mesa, CA 92627-4501

      • Ricoh DTG

        1100 Valencia Ave Tustin, CA 92780-6428

      Location of This Business
      1000 Brioso Dr, Costa Mesa, CA 92627-4501
      BBB File Opened:
      9/10/2013
      Years in Business:
      8
      Business Started:
      1/11/2016
      Business Incorporated:
      3/29/1962
      Type of Entity:
      Corporation
      Alternate Business Name
      • Ricoh Printing Systems America Inc
      Related Businesses
      Business Management
      • Mr. Bradley Fletcher, Secretary
      • Mr. Antonio Ospina, Customer Service & Escalations Manager
      Contact Information

      Customer Contact

      • Mr. Antonio Ospina, Customer Service & Escalations Manager
      Additional Contact Information

      Email Addresses

      Website Addresses

      Customer Complaints

      20 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/22/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Purchased Ricoh RI 1000.Within 4 months the white heads were completely clogged. I did EVERYTHING recommended per ricoh, INCLUDING BUILDING A SEPARATE ENVIRONMENT FOR HUMIDITY AND CLIMATE CONTROL! THERE IS NOTHING YOU CAN DO TO PREVENT THIS HORRIBLE MACHINE FROM BREAKING, ITS LITERALLY IMPOSSIBLE. THEN I WAS THE ONE THAT HAD TO FIX THIS 16K PIECE OF JUNK MYSELF!!THEY WOULDN'T EVEN SEND SOMEONE TO REPLACE THE PART. I AM NOT A DTG TECHNICIAN, HOW PATHETIC. I AM A SMALL BUSINESS. ONE DAY I WAS ADVISED BY CUSTOMER SERVICE... THAT "YOU REALLY NEED A TEAM" TO RUN THIS MACHINE, WHAT!?SO, THIS THING JUST WASTES *** 24 7 AND COST MONEY JUST TO EXIST.I HAVE NEVER BEEN SO RIPPED OFF ,SCAMMED ,MISINFORMED AND JUST LIED TO. I SHOULD HAVE KNOW WHEN THE SALESPERSON WAS OPENLY BASHING AND LYING ABOUT THE COMPETITION.NOT TO MENTION LYING ABOUT THE ***** AND CONDITIONS. THERE ARE NO 0 PERCENT INTEREST LOANS OR DEFERRED 6 MONTH PAYMENTS LIKE THEY CLAIM,JUST A SLEASY MOVE. NOT TO MENTION I HAVE HAD ABOUT HALF THE **** RETURNED BECAUSE THE *** DESCINGRATES IN ONE WASH.. USELESS! I HATE THIS COMPANY, I HATE THE PERSON WHO SOLD THIS MACHINE TO ME. HOW DO WE START A CLASS ACTION LAWSUIT AGAINST THESE PREDATORS. THIS HAS TO BE THE BIGGEST SCAM IN THE PRINTING INDUSTRY AND THEY MUST BE STOPPED. I AM CONTACTING LAWYER TO SEE IF THERE ANYTHING I CAN DO.A MULTI MILLION DOLLAR CONGLOMERATE IS FINANCIALLY RUINING ME AND COULDN'T CARE LESS.I WAKE UP TH***ING ABOUT HOW THIS MACHINE IS RUINING MY LIFE.IF I COULD SAVE 1 PERSON FROM BUY THIS , I WOULD FEEL A LITTLE BETTER. I LITERALLY HATE THIS COMPANY, HATE THIS PRINTER.DONT BUT THIS PRINTER DONT BUT THIS PRINTER DONT BUT THIS PRINTER DONT BUT THIS PRINTER DONT BUT THIS PRINTER DONT BUT THIS PRINTER I HATE RICOH
      Read More

      Customer Reviews

      43 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Maria C

      5 stars

      04/19/2024

      I was very unhappy with my RICOH 1000 DTG printer that I bought from Garment Ink. They were helpful at first but then they stopped taking my calls. I didn't know what to do. All I was told was that they couldn't help me, that I had to buy a new printer head. I didn't want to spend that much money. But after I contacted RICOH, it was like night and day. They were very helpful, especially ***************************, who went above and beyond to help me fix my machine. I did end up buying a printer head but ****************** helped me with setting up everything and even followed up to make sure everything was working properly. I recommend that if you have a problem with your printer that you contact RICOH directly. I couldn't be happier with ****************** who was able to assist me both in Spanish and English and took the time to patiently explain to me exactly what I needed to do. She is a great asset to the company.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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