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Average of 4 Customer Reviews
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Review fromTrent R
Date: 10/10/2025
5 stars***** was very helpful and kept in contact with us through the whole process. We are very satisfied with the service he provided.
Prime Choice Funding
Date: 10/13/2025
Hello *****, thank you for the 5-star review! Were thrilled to hear ***** kept you informed every step of the way and that youre satisfied with the service. Well be sure to share your feedback with him and the team. If we can help with anything in the future, were here for you. ***** ***** & the Prime Choice Funding TeamReview fromRoy B
Date: 09/29/2025
5 starsA thank you to ******** *******, and ******* ****** of Prime Choice Funding for making our VA home loan refi as quick and painless as could be. They both went out of their way to answer any and all questions we had, and kept us up to date on the progress of the process. Hope to do it again with them in the future.Prime Choice Funding
Date: 09/30/2025
Hi ****,Thank you for the wonderful feedback. Were glad ******** ******* and ******* ****** made your VA refinance smooth and quick, and kept you well informed throughout. We appreciate your trust and would be honored to help again whenever you need us. ***** ***** & the Prime Choice Funding TeamReview fromCharles W
Date: 09/29/2025
5 starsCouldnt have had better more responsive service from ***** ******-**** and ******** *******, great work, good team!Prime Choice Funding
Date: 09/30/2025
Hi *******,Thank you for the 5-star review! Were thrilled to hear ***** ******-**** and ******** ******* delivered prompt, responsive service. We appreciate your trust and are here anytime you need us. ***** ***** & the Prime Choice Funding TeamReview fromMikayla c
Date: 11/30/2024
1 starDear Better Business Bureau,I am *****************************, a ******* resident, disabled veteran, single mother, and homeowner. I am filing a formal complaint against Prime Choice Funding for mismanagement during my refinance process, which began in June 2024 and caused significant financial hardship.Initially, ***** ***** (NMLS: *******) and *** ****** (NMLS: *******) provided conflicting information. I was incorrectly advised I could skip a mortgage payment, which caused late fees and financial strain. Additionally, my approved homestead exemption was omitted from the paperwork, further exacerbating the ******** July 2024, I worked with *** ****** (NMLS: *******) and **** ****** (NMLS: ******) but continued to face unfulfilled promises, delays, and poor communication. I repeatedly submitted required tax documents, yet my exemption was not applied. *** ****** offered $1,000 compensation for the inconvenience but only $500 was ******* current loan servicer, ********, has now applied my exemption. However, Ive accrued $386.90 in late fees and remain $1,798.42 behind due to Prime Choice Fundings errors.After posting a public review, their response dismissed accountability, despite numerous similar complaints. I contacted their corporate office and received no follow-up.I request Prime Choice Funding compensate me for the fees and arrears caused by their mismanagement. I am prepared to provide documentation to support my claims.Thank you for your assistance.Sincerely,******* *******Prime Choice Funding
Date: 12/16/2024
Dear Ms. ************* you for sharing your experience and for your patience throughout the process. We sincerely apologize for any frustration or stress this situation has caused. We value your feedback and want to ensure that we address each of your concerns thoroughly.Our team has carefully reviewed your file and the challenges encountered during your loan process. We understand how important clear communication is, and we regret that there were any missteps in relaying information regarding your mortgage payments, insurance, and tax exemption. While we worked diligently to facilitate the loan, we acknowledge that the delays from third parties, such as your loan servicer and insurance provider, contributed to these complications.Regarding the payment deferrals, its important to clarify that Prime Choice Funding does not make recommendations on skipping mortgage payments. Any deferments depend on the loan process's timing, but mortgage payments should continue as outlined until the loan is closed.Our records indicate that the tax exemption was applied as soon as it was available, but we are deeply sorry for any confusion in the meantime. We also understand your concerns regarding compensation, and our team has worked to provide assistance where possible.We want to work with you to resolve any outstanding issues, and we are committed to making this right. Please reach out to us directly so we can continue assisting you and ensuring a satisfactory resolution.We appreciate your patience and understanding.Sincerely,***** *****
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