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Business Profile

New Car Dealers

South Bay Mazda

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/3/23 I purchased a vehicle from this dealership. They blatantly lied about the base payment to get me comfortable with paying a higher price/the price of add-ons. Their system showed that without add ons my payment would be in the high 400s. ***** and ***** insisted that they system was inaccurate. I advised that I did not want the add on, however they continued to circle back to attempt to make the sale. After finally agreeing, I went home and ran the numbers myself based upon the information included in the sales contract, and it confirmed that the base payment of 507 provided by the dealership to begin with was a lie, and the computer was in **********. They lied, and gave false information to upsell. These people need to be removed. Now Im stuck in a sales contract based upon the false numbers that were provided by crooked sales representatives and Im stuck in this contract until Im able to refinance. These people are horrible.

    Business Response

    Date: 08/21/2023

    As customer states in their complaint, they agreed to the contract terms. Unfortunately, a billing adjustment cannot be made as that is what the contract terms are and which is what the customer signed for. If the customer would like to cancel the Gap and the extended warranty, they are able to do that. The refund would be issued to the lienholder and deducted from the balance of the loan. The payments would stay the same though. To submit a cancellation, we would have to have the request in writing from the customer with the following information included - the year, make, model, and vin of the vehicle in question, along with the current mileage. Once that information is received, it will be submitted and takes approximately 6-8 weeks for full processing. Cancellation requests should be emailed to ***********************************

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my car from this dealership, and I purchased an all Mazda dealership locations service maintenance contract as well. *** copy of the contract stated I would be covered until a certain miles (75k miles) or date (Jan 7, 2023), whichever came first. I went to a different dealership for an oil change in Dec 2022 with ***** miles. *** system would not allow them to uphold the contract and cover the cost. ***y said I had to go to the original place I bought the warranty because it looked like they entered something in the system incorrectly and I could get reimbursed through them. When I contacted South Bay, the service writer was not helpful so I spoke to ***** the fiance manager. She said she would get back to me in 2days. It has been over 2 months and I've emailed and left messages to call back. ***re still has been no resolution. This is the second time this dealership did not uphold their word/contract. *** first one being told when I purchased my car that with it being new (2018 at the time), I would get Android Auto for free since it was rolling out soon for 2019s. I asked twice and asked for it in writing but the sales person ****** said not to worry and he would take care of me. When Android Auto came out, he refused to honor what he said and even flat out denied ever saying that.

    Business Response

    Date: 04/13/2023

    I apologize for customer not getting a response from ***** if that is what was supposed to have taken place. Also, I am not aware of this issue. If customer would reach out to me directly (********************** & Service Asst), I will see what I can get rectified for the customer. I will need a receipt from the customer as to the dealer she went to as well. As for what transacted back when the customer purchased the vehicle (2018), I can not comment on that. 

    My number is *********************

    Business Response

    Date: 04/13/2023

    I apologize for customer not getting a response from ***** if that is what was supposed to have taken place. Also, I am not aware of this issue. If customer would reach out to me directly (********************** & Service Asst), I will see what I can get rectified for the customer. I will need a receipt from the customer as to the dealer she went to as well. As for what transacted back when the customer purchased the vehicle (2018), I can not comment on that. 

    My number is *********************

    Business Response

    Date: 04/13/2023

    I apologize for customer not getting a response from ***** if that is what was supposed to have taken place. Also, I am not aware of this issue. If customer would reach out to me directly (********************** & Service Asst), I will see what I can get rectified for the customer. I will need a receipt from the customer as to the dealer she went to as well. As for what transacted back when the customer purchased the vehicle (2018), I can not comment on that. 

    My number is *********************

    Business Response

    Date: 04/13/2023

    I apologize for customer not getting a response from ***** if that is what was supposed to have taken place. Also, I am not aware of this issue. If customer would reach out to me directly (********************** & Service Asst), I will see what I can get rectified for the customer. I will need a receipt from the customer as to the dealer she went to as well. As for what transacted back when the customer purchased the vehicle (2018), I can not comment on that. 

    My number is *********************

    Business Response

    Date: 04/13/2023

    I apologize for customer not getting a response from ***** if that is what was supposed to have taken place. Also, I am not aware of this issue. If customer would reach out to me directly (********************** & Service Asst), I will see what I can get rectified for the customer. I will need a receipt from the customer as to the dealer she went to as well. As for what transacted back when the customer purchased the vehicle (2018), I can not comment on that. 

    My number is *********************

    Business Response

    Date: 04/13/2023

    I apologize for customer not getting a response from ***** if that is what was supposed to have taken place. Also, I am not aware of this issue. If customer would reach out to me directly (********************** & Service Asst), I will see what I can get rectified for the customer. I will need a receipt from the customer as to the dealer she went to as well. As for what transacted back when the customer purchased the vehicle (2018), I can not comment on that. 

    My number is *********************

    Business Response

    Date: 04/13/2023

    I apologize for customer not getting a response from ***** if that is what was supposed to have taken place. Also, I am not aware of this issue. If customer would reach out to me directly (********************** & Service Asst), I will see what I can get rectified for the customer. I will need a receipt from the customer as to the dealer she went to as well. As for what transacted back when the customer purchased the vehicle (2018), I can not comment on that. 

    My number is *********************

  • Initial Complaint

    Date:02/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday 2/5/2023 we purchased a used Mazda 3 from this dealership. We drove two hours to purchase a specific car that was advertised at a specific price. However, once we reached an agreement to purchase the car, the dealership added several items stating that these were already in the car. This had not been disclosed previously, and it was a bait and switch to add additional cost to the car. In addition, after reaching an agreement, we were only given one key. It had not been disclosed until we purchased the car that there was only one key. The salesman lied, stating that all used cars only had one key. This is untrue as most used cars come with two keys, and it is supposed to be disclosed that there is only one key. Lastly, the dealership kept the hatchback cargo cover that was supposed to be in the car. Not only for items we paid for not included when we drove away, but the dealership kept us waiting, punishing us when we tried to negotiate. We were kept waiting for hours for no reason. The finance person was not busy working with anyone else, and just sat there while they kept us waiting. Overall a very unsatisfactory experience.

    Business Response

    Date: 03/13/2023

    As I am unable to find the customer that has sent in this complaint. I do however have a customer with the name of *********************. If this is the customer, the key and fob were sent to a dealer close to him and we paid for the programming. Customer had this completed several weeks ago and had to pay nothing out of pocket. As for the cargo cover, this is a used car and may not have come with one. Not all Mazda 3 hatchbacks come with the cargo covers. Also, if this was a trade in, it may have been traded in without it. We do not keep items that the vehicles come with. 

South Bay Mazda is NOT a BBB Accredited Business.

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