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Business Profile

Printer Sales and Services

The Printer Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printer Sales and Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 7/29/22, I purchased 2 Kodak Scanners i4600 in the amount of $3263.93 each for total of $6527.86. Supposedly these Scanners were advertised as Refurbished but when i received them, they are used and not Refurbished as advertised. I contacted the salesperson by name **** and i explained to him my situation that what i received were used and not refurbished. After forth and back with emails, This is one of the lines of the email that **** sent to me (Well, can we give you a total of a $200 refund and you possibly can clean the exterior better...?? (When I used to clean these, I would put a little Armorall type spray on the plastic parts to bring back the shine and removes marks/scratches etc etc). I vehemently refused and i told him that i will be sending them back with my full refund. I was given a full refund of $3263.93 on the first scanner and $2944.03 on the second scanner. I am demanding for the remaining balance of $286.90, plus $420.54 that cost me in shipping the scanner back to them. I have attached the photos of the scanners and the receipt for the shipping cost.

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a refurbished Fujitsu scanner on 03/09/2022 for $1086.53 (includes tax.) Received the scanner and it worked for a few days before it would not turn on. I called the seller and they walked me through the normal fixes to try and they arrived at the conclusion that it needed a new power supply. They asked if I'd be willing to install the new power supply. I preferred to return the scanner since it was problematic after 3 days. The scanner was shipped back to the seller's tech address on 04/08/2022. I have the *** proof of delivery that it was received. I have yet to receive a refund of the purchase price. They will not answer or return my phone calls or emails.

    Business Response

    Date: 08/29/2022

    Consumer Response /* (2000, 6, 2022/08/29) */ The vendor did refund our purchase on August 25th after being notified of our BBB claim filing. I appreciate your keeping businesses honest.

The Printer Pros is NOT a BBB Accredited Business.

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