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Accreditation
BBB accredited business

Accredited Since: 9/11/2017

Years in Business: 4

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 36 Customer Reviews

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Business Details

Location of This Business
2500 Troy Ave, South El Monte, CA 91733-1428

BBB File Opened:6/22/2017
Years in Business:4
Business Started:8/22/2016
Business Incorporated:8/22/2016 in CA, USA
Accredited Since:9/11/2017
Type of Entity:Corporation
Number of Employees:10
Business Management
  • Robert Nie, Manager
  • Eric Puentes, Operations Manager
Contact Information

    Other Contacts

  • Rick Wang, Owner
Additional Contact Information

Phone Numbers

Customer Complaints

19 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
Complaint Details Unavailable
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Customer Reviews

36 Customer Reviews

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How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Ed M

09/03/2020

Absolute awful place to buy a part. Purchased an intake manifold that was defective. Took the car to a local Hyundai dealership who diagnosed the problem as a defective intake manifold and stated the part was not OEM. Hyundai Parts Deal will not refund my $500 dollars and only wants to replace the part after I paid the dealership to fix my car. I have documentation from the dealership stating the part was no OEM. BEWARE DO NOT BUY PARTS FROM THEM! Frank and Lewis in the RMA department are awful and no help at all. I would leave no stars if possible!
EM
Auto Parts Prime, Inc. Response

09/03/2020

Dear Edward, we apologize for any inconvenience you may have experienced. All parts are handled by Hyundai parts specialists and are shipped out accordingly straight from Hyundai warehouses. Our catalog are brand new, genuine OEM (original equipment manufacturer) items as these are exactly the same parts as found in a new Hyundai vehicle. As our parts are sourced from the manufacturer, strict return procedures are imposed upon us when processing returns. Our Return Merchandise Authorization team confirmed that they will be able to further assist you with obtaining a replacement as all warranty claims are only replaceable and not refundable, please reach out to them. We must abide by Hyundai's return policy and can cordially assist you in processing your request for replacement accordingly. Once again, we apologize for this great inconvenience and thank you for understanding.

Business Details

Location of This Business
2500 Troy Ave, South El Monte, CA 91733-1428

BBB File Opened:6/22/2017
Years in Business:4
Business Started:8/22/2016
Business Incorporated:8/22/2016 in CA, USA
Accredited Since:9/11/2017
Type of Entity:Corporation
Number of Employees:10
Business Management
  • Robert Nie, Manager
  • Eric Puentes, Operations Manager
Contact Information

    Other Contacts

  • Rick Wang, Owner
Additional Contact Information

Phone Numbers

Business Categories

Local BBB

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.