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Business Profile

Business Profile

Auto Parts Prime, Inc.

New Auto Parts

Business Profile

Auto Parts Prime, Inc.

2500 Troy Ave

South El Monte, CA 91733-1428

Contact Information

2500 Troy Ave

South El Monte, CA 91733-1428

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BBB Rating & Accreditation

Accredited Since: 9/11/2017

Years in Business: 4

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

1.43/5

Average of 40 Customer Reviews

Customer Complaints

28 complaints closed in last 3 years

19 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 9/11/2017

Years in Business: 4

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Map

Business Details

Location of This Business
2500 Troy Ave, South El Monte, CA 91733-1428

BBB File Opened:6/22/2017
Years in Business:4
Business Started:8/22/2016
Business Incorporated:8/22/2016 in CA, USA
Accredited Since:9/11/2017
Type of Entity:Corporation
Number of Employees:10
Business Management
  • Robert Nie, Manager
  • Eric Puentes, Operations Manager
Contact Information

    Other Contacts

  • Rick Wang, Owner
Additional Contact Information

Phone Numbers

Customer Complaints

28 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
The seller from ******************************** refused my return request I've order some extra auto parts from . ******************************** by **** ***** ****** **** Two parts are not necessery and I need to return those unused them but the seller refuses my requestRead More

Desired Outcome

Partial refund for unused parts. *********************************************** *************************

Customer Reviews

40 Customer Reviews

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How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Mark L

(1 star)

03/10/2021

Autoparts prime is affiliated with a bunch of online parts stores. I dealt with Nissanpartsdeal.com. My issue is I order a couple parts, did arrive and they was the wrong part in a bag label with the right parts number on the bag it was in. I reached out to them, saying it was wrong. I first got a response, same part but a newer parts number, then interchangeable, to the policy that states if under $8 no returns, that does not include shipping. I couldn't use the part they had sent. I ordered from another online store, same part number and the correct part. I showed parts via email pictures of their part and the other company. To verify to them, wrong part in bag. Last response sent turns into, again policy under $8 cannot be returned. So, a mess up on their end wrong part and still can't return it? Pretty shady. Stuck with a part that cannot be used with my application. Customer service and repeat customers are not their priority to fix the problem. Don't recommend them, order something you might not get the right part and your stuck with it. I should have read reviews before hand, before ordering.
ML
Auto Parts Prime, Inc. Response

03/12/2021

Dear Mark, we apologize for any inconvenience you may have experienced. The parts received was a superseded part number from its original part and part received is interchangeable and will work on all of the same applications. Although the website may not reflect the updated information, all of our parts are OEM and ship directly from dealerships; the dealers will update the part information prior to shipment. Our Customer service support team is always available Monday-Friday from 6:30-5PM PST to cordially assist customers with all parts inquiry. Once again, we apologize for this great inconvenience and thank you for understanding.

Business Details

Location of This Business
2500 Troy Ave, South El Monte, CA 91733-1428

BBB File Opened:6/22/2017
Years in Business:4
Business Started:8/22/2016
Business Incorporated:8/22/2016 in CA, USA
Accredited Since:9/11/2017
Type of Entity:Corporation
Number of Employees:10
Business Management
  • Robert Nie, Manager
  • Eric Puentes, Operations Manager
Contact Information

    Other Contacts

  • Rick Wang, Owner
Additional Contact Information

Phone Numbers

Business Categories

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.