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          Patio Pacific (PetDoors.com & EnduraFlap.com) has 1 locations, listed below.

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            Business ProfileforPatio Pacific (PetDoors.com & EnduraFlap.com)

            Pet Supplies
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 12/19/1999

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            What happens when you sell pet doors for over 30 years? You learn more about pet doors than you ever thought was possible and, in the meantime, you create a website that explains everything. That’s PetDoors.com, we are confident you won’t be able to find anyone who knows more about doggy doors than we do; we have seen everything and answered just about every question possible.
            At PetDoors.com, we love pets. We love dogs so much that several are official members of our staff. Every day is a “Bring your dog” day at PetDoors.com and this allows us to constantly test our products with real puppy expertise. As if 5 office dogs were enough, we also have Bruno, our pet door simulator that can open and close a flap over 10,000 times per day.
            The company that eventually became PetDoors.com started in 1976 and has made over 500,000 dogs happy and owners liberated. We are located in San Luis Obispo, California which is definitely a dog lover town! 

            Products & Services

            Any time of dog door or cat door imaginable.

            Business Details

            BBB File Opened:
            12/16/1999
            Years in Business:
            49
            Business Started:
            10/10/1974
            Business Started Locally:
            10/10/1974
            Business Incorporated:
            8/11/1976
            Accredited Since:
            12/19/1999
            Type of Entity:
            Corporation
            Number of Employees:
            20
            Business Management
            • Customer Support, Customer Service Representative
            • Mr. Nick Pullano, General Manager
            Contact Information

            Principal

            • Mr. Nick Pullano, General Manager

            Customer Contact

            • Customer Support, Customer Service Representative
            • Mr. Nick Pullano, General Manager
            Additional Contact Information

            Fax Numbers

            • (805) 781-9734
              Primary Fax

            Email Addresses

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ahyoung T

            11/02/2023

            I recently bought the Ideal Fast Fit Patio Pet Door for my senior dog with cancer for $603.70 on September 16th, 2023. I received the dog door on September 27th, 2023. I tried to install the dog door and it did not fit on my sliding door. I called customer support and was connected with Scott. I explained that I needed to exchange the dog door for a different size because it did not fit on my sliding door and that I couldn't use it. He said no exchanges. I then asked if I could return the dog door and get a refund because I couldn't use it. And he said, no returns or refunds. This phone call took place within 30 days of initial purchase. I tried emailing to explain that I needed to return the dog door because I can not use it. S**** emailed me back declining a return or refund and that the door is "popular and easy to sell" and that I should sell it on Facebook marketplace or Craigslist. I created posts to sell the dog door to no avail. I emailed again explaining I am unsuccessful in selling the door and that I needed to return it. At this point, my dog with cancer has passed away. And S**** replies, that the weather is cold and that it is past 30 days of purchase and that I can't return the dog door.

            Patio Pacific (PetDoors.com & EnduraFlap.com) Response

            11/03/2023

            I'm sorry to read this critique of our business. I attempted to be clear and concise with the customer with the actual reason she is unable to return the pet door, it is custom-made pet door. From her review, I believe that she does not understand what I have been trying to communicate multiple times. On November 1, 2023 I explained in an email the reason she cannot return the pet door: Your pet door is not returnable for two reasons: 1. You chose a custom stepover of 2.5 inches. Custom pet door are not returnable. 2. This manufacturer has a strict 30 day return policy. You purchased your pet door On September 16th which is over 30 days old. I'm sorry, but we cannot accept a return on this pet door. It is a popular pet door and you'll be able to sell it on la local site like Facebook Marketplace or Craigslist. November 1 her reply was: I have put the dog door on selling websites and I have been unsuccessful selling the dog door. If you are saying this door is easy and popular to sell, you can sell it. This has not been the case for me and I can not use this dog door. Aside from not being able to actually use this dog door, my dog has now passed away without having used the dog door. It’s completely unethical. November 2nd my reply was: I'm sorry to read about your dog's passing. I know how difficult it can be. Unfortunately, we are unable to accept the return of a custom made pet door. We do not believe this is an ethical issue because our policy on returning custom made pet doors is clearly stated on the website. It is fall and cold in many parts of the country. Selling a pet door during this and the winter season will take longer. We have done our best to clearly communicate the reason she cannot return the pet door.

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