Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used this app in my life! And I was charged this morning *****. I don't know how they got my information but I expect a refund ASAP. I had to change my debit card. Look at all these complaints! Why are they still allowed to exist? They're thieves!

  

  Business Response

  Date: 08/19/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "******* *****" having an email address "*******************************".  Also, we have no monthly subscription price point of $24.98.  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company randomly charged me $25, and thankfully, my bank flagged it as a fraud watch so the transaction did not go through. I called SmartyPlus so they could remove my bank information from their systems, and they repeatedly said they would need my email after I gave them my first and last name (and I have a very unique ethnic name so I know that Im the only person in their system with that name) and offer to provide any other piece of information. I didnt know which email was associated with SmartyPlus because I had never received an email from them, so after the representative refused to actually help me, I had to call my bank and get my card replaced. Seeing all these complaints makes me feel better, but seeing this company gets sued would make me feel much better.

  

  Business Response

  Date: 08/15/2025

  We do not randomly charge anyone for our services.  Our records indicate there has been no past interaction and no subscription or payments associated with the name "Ihinosen Ohizua" having an email address "******************************************".  Perhaps you or another household member used a different name or email address to sign up with us.  We acknowledge your prior telephone call to us on 9Aug2025 at which time you disclosed only your name and one iCloud email address.  Our representative could not locate the subscription with that information and you declined to give us any other emails.  We would have been happy to try as many emails as you could have given us.  As you claimed the payment was declined, no subscription would have been created.  Upon any successful payment, our system sends payment acknowledgement and subscription welcome confirmation emails.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to *************************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been charged 2 months in a row now. I dont know what this is and it is fraudulent. I do not sign up for things. No one in my household has access to my debit card nor my account. A refund in full of $26 is requested. Any alternative, including response from the business that claims otherwise, is not acceptable. This looks just like another fraudulent series of charges, from some placed called ShipmentsFree, that is a complete scam and also unauthorized. The root of the issue is that if there was indeed a sign-up process, it is not clear or concise and is therefore a shady or conniving business practice. Remove the recurrent charges and refund my money immediately, please and thank you!

  

  Business Response

  Date: 08/15/2025

  This is a duplicate of BBB Complaint #******** (R-001). 
  Transaction screenshots are for that dispute with *****************
  Already resolved.

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the 2nd month in a row, we got charged a $25 fee. My wife and I have zero clue what this charge is for and how they got our credit card information. Request to please help us and possibly get at least 1 payment back. And cancel whatever this charge was for in the 1st place. Thanks so much

  

  Business Response

  Date: 08/02/2025

  The easiest way to determine why there is a charge from us is to contact us directly.  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  While there is no subscription or payments from a "***** ******" (as you identified yourself to the BBB) with the given email address shared with the BBB, we were able to locate a subscription that is most likely the one you are referring to.  Thank you for your screenshot as we were able to find it using the information contained.  Unfortunately, as far as we can determine, the subscription does not belong to you as the email address is different (similar, but not the same) and the name attached to it is "****** ******" which probably is another household member with access to the payment information.  The subscription is active and in good standing.  To cancel this subscription, please have the subscription holder contact us directly.  Be sure to have this person specify the name and email address used.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in October I started receiving charges monthly for a ****************************** subscription. I do remember going on the website, but I never signed up for a subscription, have never used any features of the service, and have repeatedly attempted to cancel my subscription. Yet, I am still being charged each month on my checking around the 26th-28th.

  

  Business Response

  Date: 07/29/2025

  From the name, email and telephone number shared with us, there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Our records indicate there has been no past interaction and no subscription or payments associated with the name "****** ******" having an email address ***************************  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ********************************************************************, or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!
  
  Thank you for your screenshot.  The payment method shown may be getting charged however, we are unable to locate the method itself using the name, email and card information that you have shared with us.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 3, 2025 I haven't a clue what this business is or what it does According to the internet its a scam I haven't been contacted by the business neither have i contacted the business I haven't got an e-mail address for this business the name of the business is ******************************

  

  Business Response

  Date: 07/25/2025

  Despite your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Cosmetics and Fragrances site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We note that you previously contacted your financial institution about your payments.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23649039
  
  I am rejecting this response because:
  I do not want to deal with them anymore. I want them to close my account with them for good.  I do not want to pay them for any more transactions. I had 5 transaction by this company on my **** bill. I want them to stop or show me my account has been closed and reinburse me the $75.90 they owe me from statement dated July 3, 2025.

  Sincerely,
  
  **** ****

  

  Business Response

  Date: 07/25/2025

  
  We confirm that you account is closed and the reimbursement has been issued.

  Customer Answer

  Date: 08/11/2025

  Complaint ID ******** I am totally satisfied what the BBB did for me. Everything I asked for was done. I will have no more charging on my credit card by that company any more. Thanks for your help **** ****

  
  

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $25 on 06/09/2025 and $25 on 07/02/2025. I did not agree or approve of this transaction. The company ****************************** keeps charging me! I would like a refund and to be taken of their list, also on my credit card charge statement. I cant unsubscribe when I never subscribed in the first place. Thank you, ***** *****

  

  Business Response

  Date: 07/25/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Despite your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Children's Clothing site (*************) on 2Jun2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this subscription. Ive been getting charged $25 for the past 7 months. I only noticed when the payment was declined after I cancelled my card. I will be filing with my bank if I dont receive my refund.

  

  Business Response

  Date: 07/25/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly.  Contrary to your claim, you are familiar with us.  We note that you intentionally signed up and immediately applied for our $15 First Purchase Rebate (5223813234-3200866862) as a digital gift card be sent to your email by logging into your account portal.  Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after visiting a ******************************* Stores site (exact website unknown) on 13Dec2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a full refund of all the fraudulent charges from this site to my account! I never signed up for this site, I don't even know what it is. I spoke with customer service already and they refunded the last 4 charges. However, I've been charged for a whole year! I need a FULL refund. This smartyplus is a scam and stole my money. I want all of it back ASAP! The charges started on July 21'st 2024. I just caught it today when looking at my bank statements and didnt even know I had been paying it all this time. It's a violation of my privacy to steal my cc info like this! I refuse to be scammed like this! Refund me the remaining 152 dollars!!!

  

  Business Response

  Date: 07/10/2025

  We appreciate your feedback. We encourage you to reach out to our customer service team who can provide further clarification on our refund policy. We strive to ensure our policies are fair and transparent, and our team is available to discuss any queries or concerns you may have. 
  
  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a movie ticket site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  
  
  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was illegally hacked and funds taken out without permission. I know for a fact my mother and I did not sign up for anything cash back or Smarty Plus; however, there was an illegal transaction on our bank account. They used my deceased fathers account information to illegally take funds is what I am guessing since we have had several people use his identity illegally last month. We want an immediate refund. This is extremely unprofessional and illegal. We are working with a local attorney to pursue criminal charges in court.

  

  Business Response

  Date: 06/06/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "***** *****" having an email address *******************************  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ********************************************************************, or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!